On Design as Prediction

by on May 5, 2022

On my LinkedIn profile, I say the following: I predict the future. Not flying cars or robot pets, but whether any given design intervention will raise, lower or have no effect on your KPI. I do this through researched hypotheses and experimentation to become progressively less wrong. By understanding people’s behaviour and what motivates them […]

The Decline of Process and the Rise of ‘Good Enough’

by on June 4, 2015

Designing and building software is at least as complex and demanding of intellectual labour as the building of ships, large buildings or suspension bridges. If the number of failed software projects is anything to go by, perhaps it’s is even more difficult than these. In modern history at least, the underlying assumption when performing complex […]

The State of Google Glass

by on May 7, 2013

Now that Google has released Glass to external developers, it’s approaching the point where if you work anywhere near information technology, you are going to need some kind of opinion about whether Glass will be the mass-market success Google wants it to be. Glass deserves a fair assessment, if only because Google has the software muscle and […]

Stamping Out User Experience

by on December 4, 2010

I think I’ve been a user experience designer for about 10 years now. I say “I think”, because I regularly read descriptions of methods of working and relationships between people in multi-disciplined web and software development teams that I don’t recognise. It is of course with great interest that I like to find out about […]