It looks like my wife will be stranded in Japan this week following the Icelandic volcano eruption. I thought I’d better look at her travel insurance provider’s website (a company I’d not heard of called Holiday Extras), prior to playing the inevitable game of IVR over the phone. Frankly, I wasn’t holding out much hope for any actual customer service from the site (it’s Sunday in the UK after all), but I was pleasantly surprised to see their CEO …