Tag: fools

…y’s account by mistake, or some other thing that makes the business look incompetent, is seen as somehow better than the business looking competent, saving time or money. Would removing seat belts from cars make people drive better? Perhaps. A subtle variation on this idea is that if users can correct mistakes born out of poor adhesion to process, this discourages the diagnosis of the root causes of such mistakes. But in fact, the two ideas are re…