A recent conversation I had about UX research centred on whether such research is to help designers predict eventual outcomes of design interventions, or whether its role is to “de-risk” UX or business ideas. They were keen to frame research as a way of lowering risk to the business. This applied both to design validation…
Tag: research
It’s unfortunately true that whenever you research a list of “pain points” from customer feedback, those pain points will mysteriously turn out to be mostly – if not entirely – previously known to the business. And they’ve probably known about them for a surprisingly long time. That sound you hear is the researchers’ crests falling…
Lately I’ve been rather depressed about the state of user experience design. Both my own (management overheads, inability to sweat the details, lack of self-belief…) and that of the wider community. So it didn’t help that one Cameron Chapman delivered a further kick in the teeth the other day with 10 Usability Tips Based on…
Here’s a fascinating incident. In a nutshell: net news site readwriteweb.com posts a news article about some Facebook business development with AOL. Nothing remarkable about that. But then something strange starts to happen. Hundreds of people start posting comments complaining about how their beloved Facebook has changed and they can’t log in … to readwriteweb.com.…
From BoingBoing today (guest blogger Clay Shirky!): Mark Hurst, the user experience expert [at MeetUp.com], talks about Tesla — “time elapsed since labs attended” — a measure of how long it’s been since a company’s decision-makers (not help desk) last saw a real user dealing with their product or service. Measured in days, Meetup approaches…