Perhaps the Only Way is Up

by on September 23, 2010

Lately I’ve been rather depressed about the state of user experience design. Both my own (management overheads, inability to sweat the details, lack of self-belief…) and that of the wider community. So it didn’t help that one Cameron Chapman delivered a further kick in the teeth the other day with 10 Usability Tips Based on […]

Naive Users May Not Be What You Think

by on February 11, 2010

Here’s a fascinating incident. In a nutshell: net news site readwriteweb.com posts a news article about some Facebook business development with AOL. Nothing remarkable about that. But then something strange starts to happen. Hundreds of people start posting comments complaining about how their beloved Facebook has changed and they can’t log in … to readwriteweb.com. […]

TESLA

by on December 14, 2008

From BoingBoing today (guest blogger Clay Shirky!): Mark Hurst, the user experience expert [at MeetUp.com], talks about Tesla — “time elapsed since labs attended” — a measure of how long it’s been since a company’s decision-makers (not help desk) last saw a real user dealing with their product or service. Measured in days, Meetup approaches […]