The Batesian Theory of Warning Dialogues

by on February 1, 2015

Appprops of the work I’m doing on the MailOnline CMS, I think the following is a thing. And I’m going to call it a theory:

The probability of you reading a warning dialogue in a software application decreases by the inverse square of the number of other warning dialogues you see in a given usage session.

This might be useful in explaining why adding messages to help people understand how to use a system is usually futile. And if people end up simply hitting “OK” without reading the warning, it may quite possibly also be counter-productive.

A dialogue, yesterday.

A dialogue, yesterday.

See also the Jef Raskin adage, “Whenever you sit down to write a message, consider first whether the system can be designed such that the message isn’t necessary

And see also Bruce Tognazzini’s advocation “Always have an undo“, partly for this reason.

There are of course other considerations in all this, because it’s UX after all. But as a principle I think it’s worth noting.┬áThe fewer the warning dialogue you permit to exist in your app, the better your app will be.

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