…e DISCOURSE_SMTP_OPENSSL_VERIFY_MODE: none DISCOURSE_SMTP_DOMAIN: mydomain.com DISCOURSE_NOTIFICATION_EMAIL: noreply@mydomain.com Tip: you may want to check that the TLS certificate being used is the correct one for the hostname you give. Check that with this command to make sure the name returned is the same one as you’re supplying in the Discourse config: openssl s_client -connect your.mailserver.com:567 -starttls smtp -showcerts 2>&1|grep “dept…
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…ram.com/examples/set_simple.gif miles a word for good infographics: http://www.nytimes.com/imagepages/2007/06/10/arts/10kuo-graphic.html (the artist’s response to sitting thru the same show 7 nights running) http://www.nytimes.com/packages/khtml/2006/04/02/business/20060402_SECTOR_GRAPHIC.html (money men like good infographics) edward tufte in general http://nymag.com/arts/books/features/33156/ lots of things by the guardian (and even the independ…
…ver get linked in the way that they need to be. They therefore fragment, become outdated, or become too much work to maintain over time. The fact that web development is so new also means that is there are still many ways to achieve the same ends and there are no generally accepted tools of the trade. In terms of tools for the job, there are some things (like Visio) that seem to get a look-in on most projects, but that’s about it. Contrast this to…
…he very least you should understand what the issues are. For example: http://www.eff.org/IP/DRM/?f=fair_use_and_drm.html http://www.firstmonday.org/issues/issue10_1/kretschmer/ http://www.worldchanging.com/archives/003214.html http://www.commonhouse.net/wiki/drm/FrontPage You might like to ask the sponsors about these issues, and if you do, to relay these to your members. As you can see, no attempt at moderation was attempted. Expected reply statu…
…being approximately three years (a similar project I had worked on for BT.com took over seven years to complete). In terms of immediate results, we saw unexpected and inconsistent effects on some pages in A/B testing when the new navigation was applied. Some were at first adversely affected on key metrics while others were not. Overall, what statistics we had did not indicate as large an increase in cross-site navigation as we had hoped, but did…
…n of Tim Rowe, I cannot accept his latest invitation to join him on faviki.com. This is because I have resolved to boycott any new service unless it supports OpenID. I have written to Faviki about this. Let’s see what happens (nothing probably), but in my opinion, these days any new service not supporting OpenID deserves to fail. I have upwards of fifty different logins for on line systems and it’s driving me nucking futs. It’s got to the stage wh…
…best thing. I’m a bit unclear as to how the finer principles work, but I think I’m getting there. After half an hour I had a pure CSS version of the home page just working by example from www.csszengarden.com, a site a very beautiful person at work told me about. Not long perhaps before the trough of disillusionment, but so far, it’s fun!…
…o throw in enough barriers to get the cyberthieves to look elsewhere and to mitigate any damage that they can cause. My web-site comment hacker un compte facebook…
…initially thought it may have been too unfamiliar to people. However, the combination of three familiar patterns (a drop-down menu and a list of checkboxes together with a submit button) was not disorientating for almost all the participants given the task of searching for jobs in more than one subject. This might be something to bear in mind for future interaction design projects. Potentially confusing, but shown in research not in fact to be ….
…t would make a grown man cry. Nerd historians may like to know that Hotels.com was still reliant on two AS400 VAX computers that formed a central part of their order processing systems in Dallas until as late as 2010. And it gets worse. Cancellations for things are by definition uncommon, and so don’t have good business cases to improve if the costs of doing so are high. The same sort of things are almost certainly true of other online businesses….
…”cookingforfun (http://www.grouprecipes.com/people/cookingforfun) wants to be your cooking buddy. You can login to accept or decline (http://www.grouprecipes.com/profile/).” Is it me, or is this getting a bit silly?…
…/27_revelation/ Similarly, Spank’s Version 2 (MP3, 1.3Mb) is great. http://www.unity303.com/mp3/ In the words of John Peel: I’m just glad I’ve lived long enough to hear this stuff. It all obviously raises some copyright questions: by finding this stuff and listening to it, am I committing theft? I believe the clips here are fair use under UK copyright law at least – and I would assume the artists (if not their copyright holders) would be fine with…
…was the price font size. So they decided to make this change into a test, comparing the old, smaller design against the new, larger one. Sure enough, there was a very big (60bps) conversion uplift. But why? We needed a hypothesis to test. I discussed this with the UX and Product team. It seemed to be a function of prominence, but prominence alone needs a reason. We were interested in whether making other things prominent might also produce a simi…
…ple you’re designing for and the statistics that represent them. You can become a better designer because of that. — ooOoo — Addendum One observation about my experience at hotels.com that I didn’t mention in the talk due to time constraint was that in the first two or even three years of our testing programme, I only knew of a single test that had lost against the control. All our tests on new designs proved positive. If I’m honest, I’d say that…
…lculator? Jonathan Yes this is record. Kraftwerk calculator? Michel // Sidequesion: Why http://webtorque.org/ doesn’t load and http://www.webtorque.org/ works ok? :) Michel // I also cannot ping or trace webtorque.org, but CAN www.weborque.org… Michel // Sorrt, I mean, www.webtorque.org :) Jonathan Yes, I don’t know how to configure the site to respond to a “blank” host name without violating various RFCs. I’d quite like to know how to do it tho…
…then something strange starts to happen. Hundreds of people start posting comments complaining about how their beloved Facebook has changed and they can’t log in … to readwriteweb.com. The article has since been updated to point out to people that they’re not on Facebook (have a look at the comments while you’re at it). It seems these people may have been used to typing in the words “facebook” and “login” into Google, in order to start the journe…
…ng rapidly in the US. I thought a lot about where I should go after hotels.com, including a return to competitive figure skating. But those who know me will understand my interest in news publishing, being as I am very interested in the role of media in the digital age. So this is also about the possible future of networks, information and culture. It’s about copyright and community, which things are close to my heart. Many of those things converg…
…whether to infringe copyright, but how much infringement is acceptable. When is piracy too much piracy? Things are definitely in a confusing state when people are forced to decide on a daily basis what degree of compliance to apply to a law. Of course, we also have tax evasion, benefit and insurance fraud, but retail piracy is fundamentally different. Retail piracy is what the public domain has now become….
…ges, so I’m taking the liberty of plugging this one, which we did for Sony Computer Entertainment this year. SingStarGame.com went fully live in all territories last week. I’m on there too if you look hard enough. It’s running at about 1,000 registrations a day right now so it might get rather interesting in a while. My favourite so far though is this guy. Also, while we’re on the trivia, the video files uploaded by users are transcoded to FLV on…
…tp://www.omgubuntu.co.uk/2011/05/install-ubuntu-on-the-htc-desire-hd/ Some companies are already selling tablets based on Ubuntu. 2) Unity, the new UI for Ubuntu, comes originally from the netbook edition. Netbooks, which have very small screens, are a good platform for Ubuntu because the recent versions of Windows run just too slow there. 3) Ubuntu is trying hard (surely not an easy task), to jump the chasm. So our main target is definitely not g…
…an’t I expect a couple of clicks up on the feature scale from five years ago? The fact that I have to do some serious guerrilla activity to configure my phone to use GPRS on BT Mobile is a complete joke. Mobile telecomms revolution? Don’t make me laugh. And all this before I even start laying into how ridiculously bad the Java “games” are……
…eeds_$DY.html” kindle-feeds sendEmail \ -o tls=yes \ -f sendingaddress@foo.com \ -t kindleaddress@kindle.com -m “File attached” \ -u “RSS Update” -s smtp.gmail.com:587 \ -xu smtplogin \ -xp smtppassword -a ./$FILE \ -l ./email.log (I’m using a Gmail address. The Google SMTP server requires TLS, so you may need to install the libio-socket-ssl-perl package to enable sendEmail to do that.) I’m running the script with cron at 6:00am each morning. Even…
…ssible: I would upload my public key to a key server (operated by myopenid.com, for example). This could of course be trusted in whatever mechanism is appropriate. When asking for data, sites would allow me to encrypt this to them (and perhaps together with any third parties) using this key plus a “modifier.” This modifier would make my key unique to them (ie I would be “spawning” many public keys). The encryption would be performed as part of the…
…out 0.5 seconds. Great for people like me with a gnat-like attention span. Compare the summary with the cloud – which would you choose? But other times it’s just, well, wrong. Like Yahoo! Tech‘s home page. What the hell is that tag cloud doing? Slap bang in prime screen position too. Yahoo! Tech is basically an ecommerce site with reviews. The help text tells you “The more popular a product type is, the larger its word.” So, I’m looking to buy a m…
…simpler, requirements, while preparing to allow the documents to get more complex with subsequent iterations. This has meant I’m thinking as much about how I’m doing things as what I’m doing. Currently, the documents are mainly in Freehand for wireframes and other UI bits, and there’s a modules catalogue in Powerpoint. Of course, as the thread on SIGIA proves (if proof is even needed) – there are no good tools for doing what IAs need to do yet (b…
…own. It’s “your” not “you’re.” Eikoku oops. This is quite amusing: http://www.youtube.com/watch?v=HRuN6ywtcKI&NR=1 Rich I see that Radiohead have averaged about a pound per download. Jonathan Ah – that reminds me! One point I forgot to make in the original post was “Why do musicians need to earn bazillions?” Just because they have done during a relatively short, post-war period until the present, does not mean that they always must do in the futu…
…es? Do you remember what you yourself wrote *last night*? You’ve heard the Bush jokes, the Kerry jokes, the Blair jokes: are we supposed to take all of those seriously, too? www.arbitary.i12.com – we wish to complain about the portrayal of Micro Machines V3 We can only wait until the penny drops. (Big intake of breath). DEATH TO THE COMMUNICAT…!…
…. Happy Fourth Birthday Axel – adventurer on planet earth, with all of us. www.bakerbates.com FOOTNOTE Reading this after I sent it out, it comes across as rather negative, and I now wish I’d re-done it. It’s not often I write something that goes off the rails like that, but I think what I was expressing was a defence mechanism: we don’t want him to grow up and go to school, and really would prefer him to be like this forever. But he’ll grow up an…
…Online as being an experience that time forgot. Let me demonstrate with the following two links for the phrase “dead tree”: http://en.wikipedia.org/wiki/Dead_tree http://www.britannica.com/search?query=dead+tree&ct=&searchSubmit.x=0&searchSubmit.y=0 I think you know what I’m sayin’….
…an entry of the new, mirrored, host record into the DNS. Clients going to www.wikileaks.com or one of its mirrors and finding it unresponsive would then be redirected to the next available mirror host until a successful connection was established. Whenever the holder of Wikileaks’s private key needed to update their site, they would be able to upload changes to one or more of the participating mirrors, which would then distribute those changes to…
…the conclusion made in the study is unsafe. Try it for yourself at http://www.prconline.com/education/tools/statsignificance/index.asp. Again, the study may in fact be accurate, but we have no way of knowing that until it’s supported by another study into the same thing (one with a bigger sample size, for one thing). With all due respect to the author, anyone can cite a research study to support a hypothesis. The trouble is, we’re not supposed to…
…m the odd site site that doesn’t support things (like the shopping cart at www.diy.com) it’s golden. You can always invoke IE with the “IEview” extention if you’re really stuck. After that, I love the tabs, playing with mouse gestures, looking for extentions and stuff. So much more fun than boring old IE. And spyware doesn’t get a look in. So now it’s undergoing The Ultimate Test. I’ve installed it on may parents’ machines, deleted all mention of…
…t arrogance? Laziness? Or simply lack of education? I don’t know. Jonathan Compromise extends to not being able to communicate the design to those that may need to know about it before its implemented. It also extends to not having the ability to test or iterate on the design, and it extends to not knowing that a technical limitation exists. So I agree with you when you characterise design as compromise. There are many reasons for this, and I woul…
…, and the meet-and-greet overhead alone would be significant at least for somebody. But it’s certainly worth trying to institute. I’m also tempted to make a comment about whether MeetUp.com is any better or worse for this technique. But I won’t….
…for Tes Global, MailOnline with DMG Media, and Expedia Inc. on the Hotels.com experience design team in London, England. I was a member of the Experience Design Department at LBi UK (formerly Oyster Partners and then Framfab UK) for over three years prior to that. At LBi I toiled for Sony, the National Health Service, BT Consumer Markets, BT Wholesale Markets, Abbey, Vodafone and others. Previous employers have also included the BBC where I proto…
…inst teenagers, the house bound and their modems. Two years later, the dot.com boom was in full swing, IPC had bought out from Reed Elsevier and the company was up for sale. Websites were all the IT department could talk about. But by that time I had them down as the muppets they turned out to be. And particularly after they axed Melody Maker. Whu? Sorry… where was I? Oh yes, marketing. So now I feel it’s going full circle. The end of the dot.com…
…There’s so much to write about! Hot on the heels of the AllofMP3.com news comes more news that the BPI wants to sue them! This after Tiscali is made to take down its juke box service. The BBC article above mentions that AllofMP3.com’s UK market share of online downloads is estimated as being 14%. Rise or fall now? I wonder. The Pirate Bay seems to be struggling to cope with demand after it’s little run-in with the US, er, Swedish police – and it…
…r people’s sites. That’s a fundamentally important concept. In designing a commercial web site (assuming it has any sort of competition), the primary job of the design is to stop them going elsewhere or closing their browser. If users don’t like their call centre management UI, SAP order management screen or (cough) spreadsheet program, then they’re out of luck. Using anything else isn’t an option. Next, consider the somewhat smug (and dare I say…
…s back up so we can get all those kids back in to chat about buying fake ID… Jonathan Now it’s September 2010, and Nicolas’s prediction comes true for Blockbuster: http://techcrunch.com/2010/09/23/blockbuster-goes-bust/ JBB Followed a couple of years later by their UK subsidiary: http://www.bbc.co.uk/news/business-21047652…
…into the role of police within society. I just saw Taking Liberties http://www.noliberties.com/synopsis.htm which I have to say was truly truly shocking. It demonstrates how civil liberties are being eroded – through the totally erroneous interpretation of laws aimed at terrorism by the courts, local and central government, police and business. To me it really shows that we do need to be vigilant as the right to protest, a fair trial etc have been…
…access to content that is increasingly out of their reach, while the ISPs compete on price after having exhausted what (if anything) they spent on infrastructure. This is also compounded by many other related factors including the BT Wholesale monopoly, the feeding frenzy whipped up by the 3G auctions, and the subsequent reluctance of network providers to invest in better delivery platforms after the spectacular failure of 3G technologies to deli…
…people much smarter than I will further who knows what sort of goal. In this way, a large number interoperable tag clouds buit up from many different sources could form layer of tags that becomes common to the larger environment. Regarding some of the work to these ends, check out TagCommons, the Microformats initiative, and iTags. Cheers, Joe…
…itten a Greasemonkey script to let you do this now: http://www.wait-till-i.com/2009/06/26/on-password-fields-masking-and-jakob-nielsen/ Jonathan Heh – I’ve been using this one for last few days: http://userscripts.org/scripts/show/1893 I’m sure there will be a large number of variations on all this in the coming months. mdja The debate triggered lots more thoughts in my mind. Firstly, I thought that I really don’t care if a login password field re…
…g, so they may correct me on that point. Be that as it may, I’m not sure I completely follow your logic overall, but then business models for music are as complex as they are numerous so I won’t go into that. What is clear though is that you and others are playing fast and loose with copyright of all kinds. I think that’s a good thing, although I’m sure there are some on both sides of the debate that won’t. Tim I have to say that I prefer (say) Mo…
…cs take up so much space, it’s hard to display any other information. – No comparative data is visible. I spent a lot on home improvements last month, but nothing the month before that. Without comparative data being shown, dashboards are mostly useless, I’m afraid. On page two: a mockup of an alternative. I’ve spent about 30 mins on it, and I’d have lots of improvements in a couple of hours I’m sure. But this should give you a general idea. Note…
…protocols for that), but the idea of asking for authentication in this way completely undermines best practice for identity protection and general security. How on earth are people supposed to navigate the datasphere safely if this kind of idiocy catches on? This is even worse than the practice of sites like Facebook asking for your Gmail credentials so they can mine you for contacts (“We won’t store your login details – honest!”), if only because…
…have been painfully bad. Not just run-of-the-mill poor like Amazon or Buy.com, but wilfully, painfully, awful. While most sites merely ignore user experience, eBay positively buries it. With the new item page design, you have at last discovered the use of typography and colour to aid the presentation, and tabs to remove much of the initial distraction. You seem to have actually produced a design based on some kind of imagination of how your custo…
…ences, of course. Oddest thing I’ve noticed with the new design so far: in common with the old design, they seemed obsessed with limiting the number of links on a page to a measly 10 before paginating. Unless there is some awfully negative side-effect, pagination should really be delayed for as long as possible. Webtorqe’s pagination is set to kick in at 1000 items (I have 285 posts at the moment so you won’t be seeing it for a while). I can only…
…whom none of this would be possible (probably). Update: I’m now being a little more sophisticated, having just discovered www.bannerart.org….
…it pops up windows like they were going out of fashion. Try this: 1. Go to www.timesonline.co.uk and search for something in the search box in TLHC. 2. First you get a popup asking if you want to search the whole net (using eSpotting – eurgh) or the site. 3. Then you get ANOTHER popup with the results in. 4. Then you get YET ANOTHER popup with the article in. 5. And when you try to scroll down through the article in that popup… you can’t. It’s fix…
…really, really stinks. The last straw was their announcement of some forthcoming “layout changes” which (I assume) have now gone live. In classic 1995 style, they’ve just made things worse. The site needs major surgery. I can imagine what it must be to work on the design of TMF though – assuming somebody does design it. Getting second-class treatment from their parent company in the States, probably. Lumbered with godawful in-house development (t…
…ON YOU SEND THIS TO WHO IS LEAST LIKELY TO RESPOND? No idea. > > HORROR OR COMEDY? Comedy. There’s enough to be scared of in daily life. > FAVOURITE TIME OF DAY. Evenings by the light of the CRT. > > PET HATE? Faxes. The way Michael Buerk winks when he reads the news. The fact that people (including myself) seem afraid of clarity in life and prefer to hide inside needless complexity in things. > > IS THERE ANYONE YOU HAVE NEVER FORGIVEN, > EVER? W…
…t. No further information on the service. Dead end. Next I Google and find www.parcelflight.co.uk. Looks good! Looks perfect, although the form on the home page (they’ve got the right idea!) assumes you’re sending to UK only. Never mind, click on the image next to it that says “Europe from £19.99” – this’ll do me! They’ve got my money already! Yes? No. It takes me to another form. Another form that also assumes I’m sending to the UK. But something…
…count with Orange. The diligent among you will know that yes, I work for a company that works for Orange, and no, we didn’t design the following and yes, I’m offering constructive criticism here, in case you’re confused. (Note, the following may not be 100% correct as I was only making rough notes as I went along and relying on some memory) +++++++++++++++++++++++++++++++++++++++++++++++++ Ring up, give name address, etc. and am asked to supply a…
…the GDP per capita $47,607,724.02 using the relative share of GDP (Source www.eh.net/hmit/compare) This I think gives a better idea of the impact of the title at the time, and lends more weight my earlier point about the meaning of words. “In spite of the answer, therefore, she ordered the carriage, and drove to Mrs Bates’s, in the hope that Jane would be induced to join her — but it would not do; — Miss Bates came to the carriage door, all grati…
…b filtering software (and possibly some oppressive regimes) classifies Boing Boing as an undesirable site and blocks it. So, I’ve installed the Distributed Boing Boing proxy on this website. The URL for the proxy is http://www.webtorque.org/dbb.php Now might also be a good time to mention the fact that I installed a Tor server here as well a few months ago. Call me a card-carrying cyber information liberator! The node is called Doormouse….
…I’ve been told that comments aren’t working. I think this might be related to a relatively recent upgrade to WordPress that might have broken the theme I’m running (I’m hoping it’s not to do with the very low version of PHP the server’s running). I’m going to see if I can fix this, but if you have been dying to tell me something, then jonathan at webtorque dot org will do you….
…and I was on the sidelines of last year’s Odeon debacle when I wrote this: www.strawp.net/odeon Their “Accessible” version, whilst it probably side-steps a law suit is just horrific IMO. I’ve had a fairly steady trickle of users installing that script in the last few weeks, but it’s by no means been “discovered” in a Slashdot reader’s sense of the word. Well, can’t say I noticed it Text version. Hmm. I just went for the big Batman image. It must s…
…ritish-library-digital-archives Jonathan (I should really delete off-topic comments on sight, but as I get so few comments anyway…) That’s not the only black hole. My pop works for the Foreign Office’s records department, where he releases declassified material from the archives, and handles freedom of information requests. He says that HMG’s digital communications from about 1995-2000 were, due to plain old screw-up, not archived and are now pr…
…Come Together – and I put a donk on it (3.2Mb mp3). Wonder what the rights position is on this? Donk your own….
…larly vocal fans of very early prototyping as well, I might add. Ultimately, I think it’s going to depend on the person doing the design, how they think and what kind of project they are on. It will also depend on the people they are communicating to, and the environment they are all in. The issues here seem well summarised by this guy on the above Smashing Magazine article (and note the high number in agreement!). See also his thoughts on teamwor…
…ue: http://www.openrightsgroup.org/blog/2010/digital-economy-bill-in-lords-committee-today Jonathan Then there’s also the issue of whether anyone actually cares about decent layout. I would think that the value of the content of MSE for most of its users far outweighs its aesthetic arrangement. In fact, I bet if they tried to tidy it up they’d be met with a deluge of complaints. eBay and Amazon are also great examples of that. eikoku kopistropi Tr…
…hen adjust that jotting if need be, and we can use it for high-level, fast communication. The recipient can then carry it around for a short while until its purpose is served, and then dispose of it. Similar use cases can be played out on walls with chalk or charred sticks, on sand, or on steamy windows. 2. Books and paper are robust within specific common parameters and don’t need a power source. Properly stored, a book can last thousands of year…
…at should you do about multi-variate tests that are currently in progress? Combine this with the frankly rather amazing fact that the Adobe Suite (save Fireworks to an extent) doesn’t support dynamic object linking between files, and you have the characteristic design process chaos that I spent a good chunk of my time at hotels.com trying to do something about. When everyone is heads-down “delivering”, it’s amazing how much inconsistency, error, l…
…h a Gantt chart – I’ve almost always been disappointed. In retrospect, the complexity of the project, or my lack of skill in using MSP, has meant the plan ended up not being able to predict much of what actually happened. At hotels.com, we don’t do project plans in UX/Product beyond “Q3 deliver this, Q4 deliver that”. I don’t have cause to break out MSP these days for any granular tasks. So I was pleasantly surprised last week to find that my proj…
…r by different people who don’t talk to each other about UI consistency… at all! Now I’m on my third day of using Linux on the desktop, I find I’m really settling in. I play about with system fonts from time to time (the anti-aliasing seems a bit off compared to Windows), and maybe try different menu bar configs or Desklets now and then (still can’t get them to start up automatically), but otherwise I’m pretty much comfy. Of course, I’ll be back w…
…that the rest don’t understand, or produce documents that don’t get read; communicate things people don’t need to know, or communicate them in a manner they have difficulty understanding. That this often happens when “methodologies” are applied to new media projects (and even when they aren’t!) reflects the fact that these methods come from a different world. Budgets are smaller for web sites than for flow control systems or enterprise management…
…illette razor plan or a freely-available plan for razors (“GNU Razor 0.7”)? And how would the auto industry feel about a Napster for Ferraris? Now *that* made me think… * See also evidenttech.com “Do you have an opto-electronic material problem? Need semiconductors with tunable properties to remove nature-imposed limits?” This is like Blade Runner!…
…are, however, all present in the same physical place, employed by the same company, and for the most part have common skills between them. I have no doubt that Scrum works. It’s just that it works for other people. I do have my doubts that even for them it works in the way I want it to work for UX (although I have read the Nielsen/Norman study on this that indicates it can do). I’m sure the debate will continue, but this, for what it’s worth, was…
…well? Just re-read Clay Shirky’s demolition of the semantic web. This has got to be one of the best critiques of anything that’s come out in the last couple of years on the subject. Wonderful teenage philosophising on Slashdot (can’t link to posts…) yesterday about how a computer monitor could, in theory, show every possible event in the history of the universe, including events that never happened (Germans winning WWII, etc.), if its pixels were…
…bat when I ask for a weather forecast: will it rain? I don’t care about wind direction, millibars, visibility or even temperature much. I just want to know whether to take my umbrella. So, I sent them a ranting email about it. A couple of years later, I found out by complete chance that the email had been read (and boggled over) by somebody I later ended up working with on the BT.com redesign at Oyster Partners. Whatasmallworld. Anyway, here’s a s…
…I’m getting itchy to try out another blogging system. Drupal is really more of a content management system than a blog, and I’m not using even half of the bells and whistles at all. It’s also quite – urgh – difficult in places but it’s been fun to explore it. Maybe something like Blosxom would be better? But will I ever find the time to do a move? Perhaps I should concentrate on migrating bakerbates.com to CSS instead……
…h’s “Fortress Wapping” several years ago. He was consulting for CurrentBun.com and the other News International websites, and I wasa lowly producer working for a Times Literary Supplement educational site that soon after went West. He has this amazing gift of being able to cut through the crap and see things straight. Something that I find incredibly hard to do. Anyway, I think he said he was convinced that we are in a golden age of experiementati…
…if you would like to hire me for UX design or research on either a contract or permanent basis, let me know on jonathan@bakerbates.com. My LinkedIn profile is here. …
…to inform their choice of hotel”) and rinse and repeat. We might then try combining designs by using two strong hypotheses together, and so on. So now the design and testing process isn’t random, or driven by outside forces, it’s directed by an evolution of hypotheses and selective interpretation of design rationale. It’s also important to note that each of the possible outcomes of a given test are just as valuable to the designer as any other. L…
Several months ago, we made some changes to the search results of hotels.com, and among these was the creation of a “pinned header”. As you scroll down through the list of results, a portion of the page header stays with you. Here’s the UI before scrolling. And here it is with the header pinning (linking to screenshots for archival purposes). The rationale for this change was that the business wanted us to shout as loudly as possible about our lo…
…een there before, AllofMP3 is everything you ever wanted from Internet age commerce: dirt cheap goods sold legally (according to Russian jurisdiction), massive choice and as a finishing touch, stunning typos. Not surprisingly, a whole album for a dollar (or any combination of tracks you like) has been making the RIAA and its international puppet organisation the IFPI see red. Ha! Like The War On Terror, the copyfight claims the vast majority of it…
…better exploits the underlying reasons for the conversion uplift that the competition may be seeing. The trick is first to come up with a good hypothesis that can be tested and refined. For example, we might think up an initial hypothesis by looking at scarcity first, like this: “Urgency messaging makes people more likely to book hotels.” This is a good general hypothesis, but gives no guide to how to design an experiment. The hypothesis must be…
…to sort by money raised, you would need to click on that one of the two available sorts in that column. UPDATE: Here’s another tack on it (and with some graphic design bits to make it closer to the original). This time, by narrowing the rows, I was thinking it might make comparison easier. I would also show all candidates (maybe using in-page scrolling) if I could since sorting in reverse order is interesting too. I’d do the per-state view differ…
…om somewhere announcing the launch of a new property website called zoopla.com, so I thought I’d have a look. It’s a pretty nifty residential property sales site: good web2.0 thinking going on, nicely executed. Whoever put it together knows their stuff. But it has a few things I thought could do with improving, so as is my habit, I bunged them a mail with my thoughts. I got a reply thanking me, and that was that. Meanwhile, I continued to play wit…
…ers-Lee on the semantic web in 1999: “I have a dream for the Web [in which computers] become capable of analysing all the data on the Web – the content, links, and transactions between people and computers. A ‘Semantic Web’, which should make this possible, has yet to emerge, but when it does, the day-to-day mechanisms of trade, bureaucracy and our daily lives will be handled by machines talking to machines. The ‘intelligent agents’ people have to…
…leave LBi to start work with Expedia. In my case I shall be joining hotels.com as an interaction designer. Expedia makes a lot of sense. Having worked for about ten months on First Choice Holidays while at Wheel last year (although my work has yet to go live following their merger with TUI), I see travel as a suitably complex experience design challenge. Expedia is also a real online business. Not for me the clicks and mortar, or the pains of tran…
…be wonderfully arcane in about 10 years time. I was looking at movietally.com the other day. While it’s not exactly a shining example of good design overall, the use of the tag cloud struck me as particularly good when applied to the movie pages. The cloud here is much more effective than reading a synopsis. Through the power of user-generated tags, I can also get clues about the film I would not otherwise obtain (eg lots of users tagging a film…
…nID request requesting something on Plaxo requesting something on myopenid.com. A similar thing happened with and invite from Jon Curnow a few months ago. I tried mailing Plaxo. They replied with a solution to my OpenID woes. It seems I’ve got two duplicate accounts at the moment, one of which is my OpenID attached one, the other now orphaned in Plaxospace. Or something. But the fix sounded horrendously complicated so I thought better of it. I sup…
…Whoo – it works! Get it here! With the illegal shell script I’d been attempting to use previously (circled) – now it can be told….
…Cripes – looks a bit serious! As of 9:00pm GMT 31st Jan 2009…
…egin with this: You’d think that people involved in making us aware of energy consumption would have some clue about how to actually present the data. But look at this. Just look at it. Worse than what? Compared to when? Per what? Population adjusted? Last updated? Why the map and the dial? I’m all for fun and frolics, but really, it has to have at least some underlying integrity!…