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…ndo stack”. This would allow the current and any previous operations to be undone and re-done at any time. This is very difficult to do with Internet applications. Fortunately though, it isn’t in fact required to achieve the desired aim for CrUD operations. Before I realised I was being misunderstood, I had in the past found myself in actual shouting matches with developers about confirmation dialogues, so adamant were they that they must appear….

…of fiction. The fiction becomes more and more obvious while the work to re-impose the authority of the style guide on the live system gets harder and harder as new features and functions arrive. A case in point is I think the recently released design system for gov.uk. This is an impressive and ambitious project. I briefly quizzed the announcer of the system on Twitter about the issue of maintainability over time. I didn’t expect him to say much…

…Gb with this command, and it’s been OK since: /usr/bin/docker system prune –all –volumes –force Configure Discourse General stuff Once Discourse has built (it looks like it’s spewing errors, even when it’s done), go to your new web URL for the server and with luck you can register it all OK. If you don’t get the setup email, try running /var/discourse/discourse-doctor. Log in as admin. As you are running over https, they say you need to check t…

…I’m always late in on things, and this is no exception. But I’ve just put up a Shoutcast stream of the American Edit mashup tracks. First time I’ve done this, so hope it works. For a day or so anyway……

…what turns up. For example, using this: “parent directory ” MP3 -xxx -html -htm -php -shtml -opendivx -md5 -md5sums and this: ?intitle:index.of? mp3 Brings up all sorts of interesting stuff. The University of Buffalo’s mouth and throat singing archive is wonderful. Compare and contrast this Tuvan classic (Borbannadir MP3, 454Kb) with some Celtic examples by Audrey Saint-Coeur (Diddlidge, MP3, 769K – shades of The Crazy Frog) or Tim Lyons (Within A…

…lots of things by the guardian (and even the independent) http://www.point-by-point.com/blog/wp-content/uploads/2006/07/independent_cover.jpg there’s just more bad infographics than good ones. Jonathan The NYT one is interesting – like an interactive version of the Forrester scorecard. One thing that Point by Point say is that they present data in “an appealing yet informative way.” Most of the problems encountered by info graphics is that they t…

…. I think the license I’ll end up putting this out under will be the CC non-commercial, share-alike license. I kept it as a simple (c) for the sake of simplicity more than anything else – people will copy it anyway but it seems easier to weaken a license in future than it is to strengthen it. In fact – the copyright sign is for the benefit of potential financial backers more than for the audience. Anyway. I haven’t head of Cobra Killer, ATR or Bar…

…: “Simplicity is the key to Bulb. And the key to our language.” This is redundant because this is a style guide. If it wasn’t key to Bulb, the example would be different. Show, don’t tell. “Nice simple words. Short, simple sentences.” This is part of the core message (and demonstration) so it should stay. “Everything clear as day.” Again, redundant because that clarity should be self-evident from the previous sentence. “This is harder than it soun…

…ver get linked in the way that they need to be. They therefore fragment, become outdated, or become too much work to maintain over time. The fact that web development is so new also means that is there are still many ways to achieve the same ends and there are no generally accepted tools of the trade. In terms of tools for the job, there are some things (like Visio) that seem to get a look-in on most projects, but that’s about it. Contrast this to…

…he very least you should understand what the issues are. For example: http://www.eff.org/IP/DRM/?f=fair_use_and_drm.html http://www.firstmonday.org/issues/issue10_1/kretschmer/ http://www.worldchanging.com/archives/003214.html http://www.commonhouse.net/wiki/drm/FrontPage You might like to ask the sponsors about these issues, and if you do, to relay these to your members. As you can see, no attempt at moderation was attempted. Expected reply statu…

…tus of the project at the time   Compromises, failures and mitigation Large-scale re-organisation of site navigation and IA is rarely straightforward. We came up against both technical problems as well as internal politics. Implementing our ideas was like solving a “Rubik’s cube” that sometimes meant taking steps back to get to the next stage. For example, the left menu bar had to duplicate the masthead navigation for a lot longer than we wanted t…

…Marcus has been doing some creative thinking on ways to manage on line systems without login, or at least without the traditional hassle of having to remember user IDs and passwords. He also drew my attention to OAuth the other day. It seems very interesting – if only I could understand it….

…best thing. I’m a bit unclear as to how the finer principles work, but I think I’m getting there. After half an hour I had a pure CSS version of the home page just working by example from www.csszengarden.com, a site a very beautiful person at work told me about. Not long perhaps before the trough of disillusionment, but so far, it’s fun!…

…matches and other features. https://webtorque.org/wp-content/uploads/search-keyword-states.mp4 Demonstrating auto-suggest based solutions. https://webtorque.org/wp-content/uploads/searchv3-demo2.mp4 Demonstrating a possible solution for numeric range searches with synonym matching. Note that while I did not demonstrate examples of dynamic results generation based on search input, I mentioned it as a possibility to further raise conversion once int…

…? Because it’s not there. Let me assure you that in my six years working in-house for commercial web operations, and in the previous seven at agencies, UX designers and product managers do not set out to mislead their customers. We receive briefs to come up with ideas to get people to buy more stuff by incorporating new features, making things more attractive, or easier to do. Never have I sat in a meeting where somebody has said a design isn’t sn…

…limax though. Large files take less time to download, but (unsurprisingly) the experience of email and web surfing is indistinguishable from that of the 512K we had with Plusnet. Not only that, but there’s some strange psychological effect taking place: I see higher download rates on files, but I somehow don’t perceive this as bing any faster – the difference between waiting five minutes and two minutes is, well, the length of a grey bar. And that…

…”cookingforfun (http://www.grouprecipes.com/people/cookingforfun) wants to be your cooking buddy. You can login to accept or decline (http://www.grouprecipes.com/profile/).” Is it me, or is this getting a bit silly?…

…is is not really testable. So the final stage is to phrase a hypothesis around which we can come up with some suitable designs to test. “Some people are more likely to book when they perceive room levels as being low.” This is now a testable hypothesis – we have established variables, and by testing various numbers of rooms shown to various types of customer, and eliminating other controlled variables such as channel and seasonality, we can see wh…

…Old Internet is the only place they can ply a trade. There is also the “non-commercial network.” This is bandwidth regulated by governments for non-profit and community purposes. The ISPs are made to contribute to this and peer with it. If they had their way, they’d squash it. This network’s main practical purpose is to link the walled gardens together. This, ironically, is a free service the ISPs rely on. Here, a loose “outdated” collection of SM…

…load the best television shows — at the moment, that means the US hospital comedy Scrubs — over the net and, happily, pass them on to me. Video is now at the same stage as audio was when Napster first started. Just as MP3 chipped away at the foundations of the record industry, so video downloading is subverting television and film. In fact there are two things in the above quote that are notable as indicative of the state of the copyfight to date:…

…Old Internet is the only place they can ply a trade. There is also the “non-commercial network.” This is bandwidth regulated by governments for non-profit and community purposes. The ISPs are made to contribute to this and peer with it. If they had their way, they’d squash it. This network’s main practical purpose is to link the walled gardens together. This, ironically, is a free service the ISPs rely on. Here, a loose “outdated” collection of SM…

…same weight. The only way to solve the local maximum problem is to try to understand why something is happening by observing people and probing (mainly by asking “why?”). And a good research programme seeks to test lots of things over time. So we tested the “bad information” hypothesis along with unrelated project-specific ideas in continuous research to support or weaken that hypothesis. Similarly with the second problem about opinion. I might t…

…nt result is surprisingly hard to do. Even an operation as large as hotels.com found it tricky to get enough data for some parts of the site. We often needed to run tests for weeks or months (and in one case two years!) to achieve that. Tools such as Optimizely and Google Analytics A/B testing have made it easy to test sites in this way over the last few years. Results are sometimes published and discussed. Sadly however, when looking at the data…

…out there a couple of times after that. To die in Peru was a nice touch. There’s been a lot about how we’ll not see his like again, and how influential he was, and this got me thinking about the Internet again. The clutural gap he has left will, I hope, be filled by the net for the coming generations of teens. They’ll get their kicks from discovering the wilder shores of music on line. John Peel’s passing coincides with the start of a new era, so…

…The clipboard would be top of my list of perfect utilities along with drag-and-drop and ALT+TAB. If only it wasn’t for one thing: text formatting inheritance. Perhaps my acute sensitivity to the utility of the clipboard has made me hyper-sensitive to the abomnible pain in the arse that is text formatting inheritance. Take a common example. I have a Word document in which there is a paragraph I want to copy to a PowerPoint slide I am writing. My W…

…me form as well, in the same way as package holiday companies are still around – if rather completely decimated by business models that are more appropriate for the majority of bands. There is also a rather uncomfortable down-side to all this though too: perhaps nobody will want to listen to Deathfish Kitten Apocalypse from Rotherham. Eikoku I don’t think you are so off the mark. Madge’s activities though different to Radiohead do show that thinki…

…ogle). Both are ways of finding content to download. eikoku kopistropi Heh – I found Pirate Bay via Google, but it was Mac that made the computer (based on copying technology) that allowed me to find Google. Where does secondary liability end? Did you see the Norwegian Survey that found Pirate Bay users were 10 times more likely to buy music than your average non-Pirate Bay user. It seems clear to me that the financially poorest link in the chain…

…you dont get the price benefit of double / triple / quadruple play etc Tim Good luck! I’ve been with Virgin since they took over NTL. The admin / customer support sucks – but that’s kind of de riguer these days. I have consistently good download speeds just under 400 KB/s on a good day and the upload speed has improved recently ( I get about 45 – 50 KB/s per second). Its a bit pricey at £25 per month. But you could haggle. PS. Have you tracked dow…

…h more including Aldous Huxley (1894 – 1963) and George Bernard Shaw (1856 – 1950). Hundreds of researchers, eh? Eikoku Exactly – thousands I’m sure… Eikoku Presumably this isn’t the semantic web but semantically challenged mechanicals Turks /Indians / British behind the scenes? Heading to the most posted comments ever this section … Jonathan I would think it’s just a couple of public school tossers in a bedroom in Stevenage. Quite a cushy job…

…ns N’ Girls” is there for the “Fast-Living Singles” as opposed to the “Stay-at-Home Potatos”) usually peters out pretty quickly because it pretty soon becomes clear that most of the site’s content applies to all of the profiles to some extent – a tacit recognition that stereotypes are just that: broad generalisations. The reality is that most people’s profiles overlap. Assuming no attempt at actual audience resaerch is made (which in my experience…

…design, then it wasn’t a very useful idea in the first place, was it? That comment is almost certainly going to attract hate mail from somebody in the visual design community, but I call this the Glass Wall effect (8Mb PDF, sorry, but it’s a good read for some early web design nostalgia). It’s also probably me finding significance where there is none, but have they become almost obsessed with carousels (or at least things that look like them)? I o…

…e voices of other people. There’s a lot of stuff around us like that now: toilets, light switches, vacuum cleaners, watches. It would be interesting to envisage a time when multi-function tablet computers are occupying a similar position of invisibility. In which case, what will the “visible” technology be?…

…st for the first build phase), which I constructed using Axure (a partially-completed version can be seen here). The prototype was then to be used as the basis of the specification for the development teams, with whom we also shared the journey maps, discussing as far as we could general points of technical feasibility early on. The construction of the prototype was an extremely iterative process, sometimes taking steps back to go forward. We book…

…friend the other day. I thought I’d blog it. In fact in one of those “when-I-ever-get-the-time” thoughts, a little web app to do this would be an interesting project… > > WHAT BOOK ARE YOU READING? I don’t read books. I read one a few months ago but it was geeky and too embarrassing to mention in public (“The Humane Interface” by Jef Raskin – see?) > > WHAT’S ON YOUR MOUSE PAD? It’s a scale replica of a native-American rug complete with fuzzy “ru…

…then something strange starts to happen. Hundreds of people start posting comments complaining about how their beloved Facebook has changed and they can’t log in … to readwriteweb.com. The article has since been updated to point out to people that they’re not on Facebook (have a look at the comments while you’re at it). It seems these people may have been used to typing in the words “facebook” and “login” into Google, in order to start the journe…

…t was a wonderful experience working for what is probably now the largest e-commerce site both operating in, and run out of, London. Selling one of the most complex consumer products you can sell in the digital world, they have the people, resources and working environment few Internet industry employers can offer you outside of Silicon Valley. I am both lucky and privileged to have been there as long as I was. But now my work there is done, and I…

…de on a daily basis what degree of compliance to apply to a law. Of course, we also have tax evasion, benefit and insurance fraud, but retail piracy is fundamentally different. Retail piracy is what the public domain has now become….

…how link between “We need to model our users in huge detail” and “We need to design the UI.” That is to say I can’t do so if the persona model contains data on what shoes they buy, what papers they read and what what they think about DIY. Why is the huge detail necessary? Only a rather simple understanding of the audience (their age, sex, typical activities relating to the target activity, etc.) seems to make a natural link with UI development its…

…ges, so I’m taking the liberty of plugging this one, which we did for Sony Computer Entertainment this year. SingStarGame.com went fully live in all territories last week. I’m on there too if you look hard enough. It’s running at about 1,000 registrations a day right now so it might get rather interesting in a while. My favourite so far though is this guy. Also, while we’re on the trivia, the video files uploaded by users are transcoded to FLV on…

…ich should make this possible, has yet to emerge, but when it does, the day-to-day mechanisms of trade, bureaucracy and our daily lives will be handled by machines talking to machines. The ‘intelligent agents’ people have touted for ages will finally materialize.” The path to that vision is going to be the establishment of links layered and filtered through trust mechanisms. Google not only has the ability (in fact it’s thought they are working in…

…ould run on MANY devices: http://www.omgubuntu.co.uk/2011/05/install-ubuntu-on-the-htc-desire-hd/ Some companies are already selling tablets based on Ubuntu. 2) Unity, the new UI for Ubuntu, comes originally from the netbook edition. Netbooks, which have very small screens, are a good platform for Ubuntu because the recent versions of Windows run just too slow there. 3) Ubuntu is trying hard (surely not an easy task), to jump the chasm. So our mai…

…an’t I expect a couple of clicks up on the feature scale from five years ago? The fact that I have to do some serious guerrilla activity to configure my phone to use GPRS on BT Mobile is a complete joke. Mobile telecomms revolution? Don’t make me laugh. And all this before I even start laying into how ridiculously bad the Java “games” are……

…ipt looks like this: #!/bin/bash cd /home/gilgongo/KindleFeeds DY=`date +%m-%d-%Y` FILE=”./Kindle_Feeds_$DY.html” kindle-feeds sendEmail \ -o tls=yes \ -f sendingaddress@foo.com \ -t kindleaddress@kindle.com -m “File attached” \ -u “RSS Update” -s smtp.gmail.com:587 \ -xu smtplogin \ -xp smtppassword -a ./$FILE \ -l ./email.log (I’m using a Gmail address. The Google SMTP server requires TLS, so you may need to install the libio-socket-ssl-perl pac…

…lent blog post on the subject of privacy policies. I summarised this in my comment on his post, but to cut to the chase: “… statement of intent is all very well, [but] the practical reality of the situation is that data leaks. No matter how much you “respect” the people that gave you their data, respect alone won’t stop you leaving 10,000 names and addresses on a laptop in the local KFC. This is why the real battleground needs to shift to putting…

…ssed it the first time. While you’re there, give the service a try as well — It’s free. Thanks Jonathan Thanks Clarence. I know there isn’t exactly a formal definition of what a “tag cloud” should be, but in my opinion, it’s not just a bunch of links. I realise the links on the CollectiveX tag cloud lead somewhere – but my point is that if it was a proper tag cloud it would allow the user to see an evolving “zeitgeist” – visual metadata if you li…

…no good tools for doing what IAs need to do yet (but cue my now ritual keep-an-eye-on-this-one aside). Even so, I still think Freehand is an utter pain. And Powerpoint hardly seems a step forward. Apropos of all this, I was introduced to Fireworks last week. It’s obviously trying to be a sort of webby Photoshop, not being page-based, but allowing you to create widgets with behaviours, etc. It can also do shared modules, and do them properly (not l…

…were doing. When I was in bands I remember experiencing the same things: co-ordinated tempo-changes with no apparent leader; loud and soft passages arising without any prompting. Was this the “mind at large”? I don’t know if Bill had thought of that or not. After declaring the recording a success, we were invited to perform the work live one night at the forthcoming exhibition of How To Be An Artist on the 11th November. So perhaps I should become…

…It’s out! Not seen it yet, but I’ll be downloading as soon as I get out of the bath. In case you’ve not been following – Big Buck Bunny is a feature-length 3D animation – and this is what makes it special. Do them a favour and download it (preferably by BitTorrent if you can)….

…nnection via 3G (not iPhone or similar devices)… I, for one, often do so — sometimes I even switch images off to save bandwidth — but this woulnd’t help in case of a ~2MB long page with text… :) (Hope I contributed to the discussion a bit.) Jonathan I see your point, but the thing is that even on a slow connection, you are not having to wait for all that ~2Mb to arrive *before* you can read the first few blogs posts on the page, are you? Thi…

…e they know nobody in their right minds would want to read his shitty, self-indulgent so-called novels. Much as I may like Free Culture and Open Content, people like him make me want to go running to SONY with a fat cheque, and demand the closure of the whole internet. Actually That could probably be misinterpreted as something other than satire… I’d better rephrase – if only I could delete ;-) You have a point I downloaded “Down and Out in the…

…a job at the moment. People are being laid off in all areas and the record companies have no idea what to do with their failing business model. My own label EMI laid off thousands last year despite vowing to prosecute anyone who didn’t buy their stuff. I don’t care so much about the high-ups (and by the way they’re always the last to go – what a surprise) but the people who are going out are the young ones, the life blood basically. They’re the on…

…ing social context. Anyone interested in music, popular culture and particularly the effects of recent copyright legislation, should see this. I get spammed by Zero-G every now and again as well. Bastards. Makes me want to download some Squarepusher to up the ante….

…base your business on the principle of preventing anyone copying your content, that business is destined to fail. But the Joost affair may be a mere skirmish compared to the coming battle waged by News Corp. That, I think, is going to be a biggie….

…As prophesied, the roll-out of IE7 via Windows Update started today, and as a “High Priority” update no less. Webmasters everywhere now need to be afraid. Well, afraid of those running legitimate copies of Windows, since the wording on the download mentions that it’s for those with “genuine installations” – so WGA will prevent the bewarezed from downloading it, I assume. Future IE6 users – by their browser version ye shall know them……

…han Well, that’s one of the down sides of having an open code base and a huge army of people writing their own extensions. For free. But the good news is that Microsoft have introduced the idea of extensions to IE7 in the form of “Add-ons” (actually these could have been around for IE6 – I’ve not been paying attention). So it’ll be just as confusing. Rich Sadly, I’ve had to uninstall my IE7… :-( It crashes the Napster client. However, I’m please…

…e icons all over the desktop. After furiously clicking “no” to various half-understood exhortations to come and find out about Windows Media Player 10, and confronted by simply baffling system tray jostling between Norton Anti-Virus and XP’s built-in security gubbins, even I recognised it was all a ploy to get me to buy something. So I decided to re-install XP from scratch. This was in the hope I’d regain some control over the configuration, and i…

…es? Do you remember what you yourself wrote *last night*? You’ve heard the Bush jokes, the Kerry jokes, the Blair jokes: are we supposed to take all of those seriously, too? www.arbitary.i12.com – we wish to complain about the portrayal of Micro Machines V3 We can only wait until the penny drops. (Big intake of breath). DEATH TO THE COMMUNICAT…!…

…. Happy Fourth Birthday Axel – adventurer on planet earth, with all of us. www.bakerbates.com FOOTNOTE Reading this after I sent it out, it comes across as rather negative, and I now wish I’d re-done it. It’s not often I write something that goes off the rails like that, but I think what I was expressing was a defence mechanism: we don’t want him to grow up and go to school, and really would prefer him to be like this forever. But he’ll grow up an…

…chools (content grouping facilitates better research); they massively cross-link (self-evidently useful). These, and many other things exploit the nature of the web and show Britannica Online as being an experience that time forgot. Let me demonstrate with the following two links for the phrase “dead tree”: http://en.wikipedia.org/wiki/Dead_tree http://www.britannica.com/search?query=dead+tree&ct=&searchSubmit.x=0&searchSubmit.y=0 I think you know…

…an entry of the new, mirrored, host record into the DNS. Clients going to www.wikileaks.com or one of its mirrors and finding it unresponsive would then be redirected to the next available mirror host until a successful connection was established. Whenever the holder of Wikileaks’s private key needed to update their site, they would be able to upload changes to one or more of the participating mirrors, which would then distribute those changes to…

…the conclusion made in the study is unsafe. Try it for yourself at http://www.prconline.com/education/tools/statsignificance/index.asp. Again, the study may in fact be accurate, but we have no way of knowing that until it’s supported by another study into the same thing (one with a bigger sample size, for one thing). With all due respect to the author, anyone can cite a research study to support a hypothesis. The trouble is, we’re not supposed to…

…and made Firefox the default browser. After a week, I’ve heard not a peep about it. So far, so good. Thunderbird isn’t quite as slick as Firefox, but it’s nearly there. The only thing I miss from Outlook is dragging-and-dropping file attachments to message windows. It’s rather slow at times, but it’s rock solid. Spam filtering is great (I now see about one a day if that). Not sure I’d unleash it on Kumi yet though….

…to proceed (as here: https://mark.goodge.co.uk) Without complete (and world-wide) co-operation between Internet service providers and the writers of all web browsers, circumvention is an impossible task. At least, it will be impossible without unacceptable service interruption. More to the point, if the government tries it, and users of UK-based websites have to pass through a warning such as that shown above, it may well seriously affect this cou…

…has no commercial value. Can I be your agent for webtorque? Jonathan Woops – your original comments got caught in the spam filter, which I’ve just de-spammed. So now you have duplicates. Can I be your agent for webtorque? Consider yourself appointed. Jonathan Let’s see if this long comment gets through. I’m surprised it’s taken so long for The Featured Artists’ Coalition to emerge, but I suppose most artists are concerned with making music rather…

…says “Do it nice, or do it thrice.”* I don’t know whether designing a human-powered aeroplane is any easier than designing an iPhone application (of any note, of which there are incredibly few), but where human factors are involved, things get mighty complicated very quickly. I’d love to see a UX practitioner working in a scrum team delivering designs at each sprint that they truly believed in. I don’t think I’ve experienced that though. Perhaps I…

…appraisal system agree wholeheartedly that the experience is awful. Having passed through several companies, each with their own interpretation of what makes a good appraisal, I have the somewhat dubious pleasure of being able to compare and contrast different systems. Having had my first appraisal at my new company today, here are my findings. Those that are unfamiliar with appraisal systems will not want to know the details (and those that do wi…

…ge of inspiration, copyright facilitates sampling, …” “Allowing valuable sound recordings to pass into the public domain does not create a public asset: it represents a massive destruction of UK wealth…” “The benefits of extending the copyright term will last a long time. “ This is clearly the voice of somebody who has (to use the analogy coined by Cory Doctorow) pitched his tent on the side of a volcano, and is now asking us to rescue him at our…

…But let’s not forget the people involved in the most remarkable attempt to pass the most evil legislation in Europe that I have ever had the displeasure to follow. Party politics is full of venal characters, but ACTA certainly sorted the wheat from the chaff. First, here are my local MEPs who voted against ACTA, along with the vast majority of the assembly. Well done to them. I have thanked them for performing their duty of protecting us from ramp…

…guessing” is involved. It sounds to me like you pick a subject of interest — as in any paper where you look toward sports or business for example — and scan down the list for articles that seem interesting. A title aand 1 sentence lead in are perfect for picking up the “information scent” of potential interest. In fact I really like formats that provide titles and very short blurbs because they allow a greater volume of possibilities in an effic…

…hy public domain, and society as a whole. Until I see evidence that the non-commercial effects of copyright term extension have been considered, I will oppose this bill. On another general point: the blind extension of copyrights of all kinds simply to please the media industry brings with it an extreme risk of copyright itself being fatally undermined. Most people today are already committing petty acts of copyright infringement daily, and often…

…al of new human societies that are based not on geographic location but on commonality of information and interest. The key to this is the arrival of true de-centralisation, the rise of collaborative and other types of information filtering, and the fact that humans have a limited capacity to process and act on so much input. More nuttily perhaps, I also see information ubiquity as the raw material that will eventually produce the next stage of li…

…h but somehow beautifully complimented the synth-based mesh they were surrounded by. I found out later that Numan had self-produced the album to save money and that despite feeling like rock, it had no guitars – just synths fed through guitar effects. This made me want to know more about the making of these sounds: the recording of them, their artistic production and manipulation as well as the way they were played. Like Japan with Steve Jansen la…

…hat page generated in my head that this was going to be a pretty confusing communication for the off-shore developers. Sure, they’d get it eventually, I thought, but it was hardly going to be easy. In order not to offend the creator of the diagram, I let it pass. A few weeks later, when we saw the first release of the software, it was apparent they’d not got the whole message. So for the next iteration, I removed the offending page and replaced it…

…ween sessions to wrap up, take notes and prep for the next one. We had back-to-back clumps one day, and they threatened to overlap leaving no time of any downtime. Booking spare conferences (and NetMeeting sessions!) for overflow is also hard to juggle. – Assume users won’t read any introductory literature you give them beforehand, however brief, and include a full verbal introduction into the session. Not a single user had read the preparation do…

…d. Demonstrate you have taken an abnormal amount of effort to create something, and that gets you on first base. You have to get off your arse to contribute. Fourth, nothing gets a patent until it’s been decided by peer review. But who would vote to give a competitor a patent for their software? If you meet the above two criteria, then anyone who understands that tomorrow, they might be the ones applying for that protection, that’s who. There, tha…

…promise”, it’s design. That’s what differentiates it from painting. yes, recommend the best solution – but don’t do it in a vacuum. Budget, timeframes, platform restrictions, are all part of the process, not obstacles. So do it from some level of knowledge and understanding. That way you get the better solution, not the “compromise”. Why do I see this so rarely in the UX field? Is it arrogance? Laziness? Or simply lack of education? I don’t know….

…ome of us! I still have doubts as to exactly how “dead simple” it would be to recruit – and keep recruiting – normal people off the street every day. See my comment on the post – people (bless ’em) are all different, and the meet-and-greet overhead alone would be significant at least for somebody. But it’s certainly worth trying to institute. I’m also tempted to make a comment about whether MeetUp.com is any better or worse for this technique. But…

…2014 Probably the best way to understand me is to read this blog. I’m married to Kumi, have a son called Axel, and have a degree in Japanese Language from the University of Sheffield. I’m a founder of the UK’s first server co-location co-operative and like playing with Linux, and writing about things that really only I find interesting. I also play the drums – currently in The Dead Zoo (photo Michel Bozgounov, Pentax K100 D + Pentax-M F1.7/50mm)…

Our weekly Monday-9am-with-buns department meetings usually consists of discussions about projects people are working on, techniques we have applied or are thinking of applying, department housekeeping issues etc. All good inward-looking stuff. But last week was a little different. We had a presentation by the head of the new Client Services division. For me this was a reminder that for an agency such as ours, no matter how far we get into inform…

…ke down its juke box service. The BBC article above mentions that AllofMP3.com’s UK market share of online downloads is estimated as being 14%. Rise or fall now? I wonder. The Pirate Bay seems to be struggling to cope with demand after it’s little run-in with the US, er, Swedish police – and it accounted for almost half of Sweden’s entire bandwidth usage before the take down! I think we’re now firmly establishing a pattern that’s clearly unsustain…

…ayer can do or is interested in, the frequent traveller would be able to encom*]}*pass as well. To make an equivalent statement for a web site, you’d have to say something like: “If you design for the retired bricklayer, the gadget freak will think the site is boring and leave, never to come back. If you design for the gadget freak, the retired bricklayer will learn to love the Google Earth and folksonomy grooviness.” So at least one problem with Coop

…thing about this site that tickles my contrarian fancies. Timeshifting, PVR-fuelled, 24-hour living is all the rage, and this is of course tearing society apart as we know it, obviously. But nobody, until now, has had the courage to explore that grandest of old media devices – the schedule. Schedules bring back memories of coal-blackened miners racing home from t’pit at the same time as stockbrokers and museum curators around Britain, all bursting…

…back in to chat about buying fake ID… Jonathan Now it’s September 2010, and Nicolas’s prediction comes true for Blockbuster: http://techcrunch.com/2010/09/23/blockbuster-goes-bust/ JBB Followed a couple of years later by their UK subsidiary: http://www.bbc.co.uk/news/business-21047652…

…stupid. Life would be wonderful if we all had jet packs running on unlimited free energy too, but we don’t, so we have to deal with what’s real. Michel To me, (as someone living outside UK), it sounds quite strange that this is supposed to be a joke — “Here’s how we take fingerprints”. Still, maybe it is a joke… nothing serious. I don’t know. As I said, I live outside UK, and in my city there are no more than 10-20 cameras in public places (yes…

…ng exhausted what (if anything) they spent on infrastructure. This is also compounded by many other related factors including the BT Wholesale monopoly, the feeding frenzy whipped up by the 3G auctions, and the subsequent reluctance of network providers to invest in better delivery platforms after the spectacular failure of 3G technologies to deliver. Then there are the copyright maximalists: the BPI, the record labels, music and film publishing i…

…people much smarter than I will further who knows what sort of goal. In this way, a large number interoperable tag clouds buit up from many different sources could form layer of tags that becomes common to the larger environment. Regarding some of the work to these ends, check out TagCommons, the Microformats initiative, and iTags. Cheers, Joe…

…key script to let you do this now: http://www.wait-till-i.com/2009/06/26/on-password-fields-masking-and-jakob-nielsen/ Jonathan Heh – I’ve been using this one for last few days: http://userscripts.org/scripts/show/1893 I’m sure there will be a large number of variations on all this in the coming months. mdja The debate triggered lots more thoughts in my mind. Firstly, I thought that I really don’t care if a login password field remains masked, it’…

…taking the time to contact and blog about us. Best, Carl Product Director – lovemoney.com Jonathan Thanks, Carl, for taking notice and replying publicly too. I’ll certainly look forward to an area dedicated to analysis, but I wasn’t actually talking about analysis in my comments about the pie chart. In a personal finance context at least, analysis is the activity of discovering why something is happening. That implies you need tools of some kind…

…protocols for that), but the idea of asking for authentication in this way completely undermines best practice for identity protection and general security. How on earth are people supposed to navigate the datasphere safely if this kind of idiocy catches on? This is even worse than the practice of sites like Facebook asking for your Gmail credentials so they can mine you for contacts (“We won’t store your login details – honest!”), if only because…

…his. For years eBay’s page layouts have been painfully bad. Not just run-of-the-mill poor like Amazon or Buy.com, but wilfully, painfully, awful. While most sites merely ignore user experience, eBay positively buries it. With the new item page design, you have at last discovered the use of typography and colour to aid the presentation, and tabs to remove much of the initial distraction. You seem to have actually produced a design based on some kin…

…ences, of course. Oddest thing I’ve noticed with the new design so far: in common with the old design, they seemed obsessed with limiting the number of links on a page to a measly 10 before paginating. Unless there is some awfully negative side-effect, pagination should really be delayed for as long as possible. Webtorqe’s pagination is set to kick in at 1000 items (I have 285 posts at the moment so you won’t be seeing it for a while). I can only…

In an effort to make a visual change around here, I thought I’d start a collection of links to stuff in my new “Links” section on the right hand side. In true 1995 style, I’ve just saved the images out of a couple of sites. So say konnichiwa to Magnatune (and while you’re at it Brad Sucks), as well as the blog of my mate Kaoru – without whom none of this would be possible (probably). Update: I’m now being a little more sophisticated, having just…

…ith the article in. 5. And when you try to scroll down through the article in that popup… you can’t. It’s fixed height. My lord. How many accessibility cock-ups can you have in one operation? Having non-resizable popups for arbitrary-length content is the mark of the complete amateur idiot. How the hell did that get past the QA? Assuming they *have* QA. Here. Have a screenshot….

…the design of TMF though – assuming somebody does design it. Getting second-class treatment from their parent company in the States, probably. Lumbered with godawful in-house development (the site search! the forums!); tied up in knots by internal fiefdoms and big advertisers calling the shots – it’s all so obvious when you look at it. Poor bastards. Still, I’ve got some great info there, and even bought some of the products their advertisers are…

…After all, their graphic designers are streets ahead of the Royal Mail’s. No. Let’s just try… I thought so! It’s Internet Explorer they want, not Firefox! With MSIE I can see the “destination” drop-down. So I close the loop and send them a link to this page….

…nd – I may was well give it a go. I check the PAYG box and the “I know my 4-digit identity code” – sounds better. Hit continue…. wait for ages (about 5mins?). Agree to T&Cs, enter phone number, and get an SMS, which has my “Orange services security code” in it. I use that to log in with. It doesn’t work (another “not recognised” error). I try the process again. Get a second code, this time it works. I choose a password and submit the form. I wait…

…the GDP per capita $47,607,724.02 using the relative share of GDP (Source www.eh.net/hmit/compare) This I think gives a better idea of the impact of the title at the time, and lends more weight my earlier point about the meaning of words. “In spite of the answer, therefore, she ordered the carriage, and drove to Mrs Bates’s, in the hope that Jane would be induced to join her — but it would not do; — Miss Bates came to the carriage door, all grati…

…I’ve been told that comments aren’t working. I think this might be related to a relatively recent upgrade to WordPress that might have broken the theme I’m running (I’m hoping it’s not to do with the very low version of PHP the server’s running). I’m going to see if I can fix this, but if you have been dying to tell me something, then jonathan at webtorque dot org will do you….

…site, and it’s pretty interesting. It completely changes the interaction design of the site, and throws in a new feature – a link to the IMDB page for each film – which the original site doesn’t have! This is all completely without the say-so of the site designers. Of course, you can probably count the number of people using this script on the fingers of one hand, but the principle is interesting nonetheless….

…ct/04/british-library-digital-archives Jonathan (I should really delete off-topic comments on sight, but as I get so few comments anyway…) That’s not the only black hole. My pop works for the Foreign Office’s records department, where he releases declassified material from the archives, and handles freedom of information requests. He says that HMG’s digital communications from about 1995-2000 were, due to plain old screw-up, not archived and are…

…a until you actually build it for real and it’s being used by the target audience. Even a high-fidelity prototype might not allow you to know (for an example, take the Folding Plug – if it wasn’t for those pesky British Standards…). It is also probably true that any idea of sufficient complexity needs to be thought through from the general to the particular. In the case of UX design, from the low to the high-fidelity expression. Moving from a vagu…

…nue: http://www.openrightsgroup.org/blog/2010/digital-economy-bill-in-lords-committee-today Jonathan Then there’s also the issue of whether anyone actually cares about decent layout. I would think that the value of the content of MSE for most of its users far outweighs its aesthetic arrangement. In fact, I bet if they tried to tidy it up they’d be met with a deluge of complaints. eBay and Amazon are also great examples of that. eikoku kopistropi T…

…ody who can then adjust that jotting if need be, and we can use it for high-level, fast communication. The recipient can then carry it around for a short while until its purpose is served, and then dispose of it. Similar use cases can be played out on walls with chalk or charred sticks, on sand, or on steamy windows. 2. Books and paper are robust within specific common parameters and don’t need a power source. Properly stored, a book can last thou…

…ensive post, Jonathan! I could probably add here a couple of useful links: — How to create (and maintain) a pattern library with Evernote and Adobe Fireworks — a very useful article, that could give answer to some of the questions you raise! :-) — Linked Images — a free extension for Fireworks, that will allow you to easily embed “dynamic” objects in Fireworks design files. Ben But is this file flagged red ‘red hot’ or ‘avoid’? Jonathan Bake…

…e actually was useful. So I preserve it here for next time (windows need re-painting about every 6-8 years). There are 20 distinct tasks involved in giving three windows and frames two coats of both exterior paint (drying time 4 hours) and interior (drying time 6 hours). Without mapping it all out before hand, I was in danger of not being able to eat meals, leaving our house without windows for too long, or screwing up some 100 year-old fixtures….

…uch nicer. Then there’s the occasional oddity: this app has old style click-to-activate menus, for example. And there are apps that have bits of them that are obviously put together by different people who don’t talk to each other about UI consistency… at all! Now I’m on my third day of using Linux on the desktop, I find I’m really settling in. I play about with system fonts from time to time (the anti-aliasing seems a bit off compared to Windows)…

…ticularly with print and magazine publishing, but how far do these go? One common battleground is page layout: the art of graphic design has its tradition in print publishing, and without heavy modification, putting a page designed for an A4 magazine on the web is going to involve some pretty unsafe assumptions. So how far should a graphic designer or sub-editor be expected to understand the technologies that will render their design for the end u…

…illette razor plan or a freely-available plan for razors (“GNU Razor 0.7”)? And how would the auto industry feel about a Napster for Ferraris? Now *that* made me think… * See also evidenttech.com “Do you have an opto-electronic material problem? Need semiconductors with tunable properties to remove nature-imposed limits?” This is like Blade Runner!…

…: Suffice to say, the work of a web designer is not straightforward. But to return to the main topic…. Eventually, browser-based sharing appeared on mobile. This was good, but at the time (perhaps 2010?), mobile traffic was still relatively low compared to desktop. So we struggled on with in-page sharing. Now, at long last, sharing is on the desktop. But I have to ask: WHAT TOOK THEM SO LONG? The history of user experience design is studded with t…

…ith a group of developers that were both remote and working for a separate company was definitely the largest struggle for me – it felt like our agendas were far too separate. Backlog items also did feel far too large. I certainly did enjoy the close teamwork that took place between UX, ID and creative though, I think we got some highly valuable work out of that that might not have arisen out of a non-Agile environment. Jonathan Yes, that’s probab…

…antic web. This has got to be one of the best critiques of anything that’s come out in the last couple of years on the subject. Wonderful teenage philosophising on Slashdot (can’t link to posts…) yesterday about how a computer monitor could, in theory, show every possible event in the history of the universe, including events that never happened (Germans winning WWII, etc.), if its pixels were randomly stimulated for long enough. Like maybe 10^10,…

…w right off the bat when I ask for a weather forecast: will it rain? I don’t care about wind direction, millibars, visibility or even temperature much. I just want to know whether to take my umbrella. So, I sent them a ranting email about it. A couple of years later, I found out by complete chance that the email had been read (and boggled over) by somebody I later ended up working with on the BT.com redesign at Oyster Partners. Whatasmallworld. An…

…I’m getting itchy to try out another blogging system. Drupal is really more of a content management system than a blog, and I’m not using even half of the bells and whistles at all. It’s also quite – urgh – difficult in places but it’s been fun to explore it. Maybe something like Blosxom would be better? But will I ever find the time to do a move? Perhaps I should concentrate on migrating bakerbates.com to CSS instead……

…h’s “Fortress Wapping” several years ago. He was consulting for CurrentBun.com and the other News International websites, and I wasa lowly producer working for a Times Literary Supplement educational site that soon after went West. He has this amazing gift of being able to cut through the crap and see things straight. Something that I find incredibly hard to do. Anyway, I think he said he was convinced that we are in a golden age of experiementati…

…ng left Tes Global, I have had a period of garden leave. Spinning out from the immediate world of design to concentrate on other things including, but not limited to, my family, reading, typing up a travel diary of a busking tour around Europe that I did during my gap year, and weight lifting. Meanwhile, if you would like to hire me for UX design or research on either a contract or permanent basis, let me know on jonathan@bakerbates.com. My Linked…

…y.” Bringing qualitative research to bear on the hypotheses can help you re-formulate and re-test them with quantitative testing. So qualitative testing enriches the above method. Finally, despite what some people say about the local maximum problem, I think that in following this plan, we may well get insights that allow us to leap to completely different designs to test. This is because epiphanies rarely arrive without some form of stimulation,…

…me. But not only was it not noticed by the test participants, even the note-taker himself didn’t see the pinning until three weeks into the testing when I mentioned the issue! The idea has therefore been a failure. But why? The answer may be in some recently-published research that shows that humans are surprisingly bad at noticing when moving objects change. Of course, it’s less than straightforward to make the connection between this research an…

…een there before, AllofMP3 is everything you ever wanted from Internet age commerce: dirt cheap goods sold legally (according to Russian jurisdiction), massive choice and as a finishing touch, stunning typos. Not surprisingly, a whole album for a dollar (or any combination of tracks you like) has been making the RIAA and its international puppet organisation the IFPI see red. Ha! Like The War On Terror, the copyfight claims the vast majority of it…

…to sort by money raised, you would need to click on that one of the two available sorts in that column. UPDATE: Here’s another tack on it (and with some graphic design bits to make it closer to the original). This time, by narrowing the rows, I was thinking it might make comparison easier. I would also show all candidates (maybe using in-page scrolling) if I could since sorting in reverse order is interesting too. I’d do the per-state view differ…

…om somewhere announcing the launch of a new property website called zoopla.com, so I thought I’d have a look. It’s a pretty nifty residential property sales site: good web2.0 thinking going on, nicely executed. Whoever put it together knows their stuff. But it has a few things I thought could do with improving, so as is my habit, I bunged them a mail with my thoughts. I got a reply thanking me, and that was that. Meanwhile, I continued to play wit…

…lso a real online business. Not for me the clicks and mortar, or the pains of transformation to that. Not since IPC and my involvement with Yachting and Boating World have I worked in-house though, so this will be a change. I feel sad to leave LBi though, and wish everyone there well. I wonder if this was a co-incidence?…

…all geeks. No “baseball”, “makeup” or “upholstery” here. Job done.* A more common example though would be for news sites where you can get a feel for the kinds of stories that are prevalent at any one time. I’ve always felt these to be of more marginal use since they tend not to be using user-generated tags, so the insight they provide is limited – they’re serving more as another type of navigation. The same applies to tag clouds on blogs – only a…

…mailing Plaxo. They replied with a solution to my OpenID woes. It seems I’ve got two duplicate accounts at the moment, one of which is my OpenID attached one, the other now orphaned in Plaxospace. Or something. But the fix sounded horrendously complicated so I thought better of it. I suppose I could counter-invite all my invites… or something. Anyway, here’s the video (2.7Mb AVI) of what I’m getting. I should show it to Plaxo’s support I suppose……

…n following your size 14 footprint in cyberspace. eikoku This video from the people at ORG is fantastic. http://ipkitten.blogspot.com/2009/01/copyright-extension-cartoon-explanation.html Jonathan Ok I admit it – I’ve been watching my iPlayer the whole time….

…egin with this: You’d think that people involved in making us aware of energy consumption would have some clue about how to actually present the data. But look at this. Just look at it. Worse than what? Compared to when? Per what? Population adjusted? Last updated? Why the map and the dial? I’m all for fun and frolics, but really, it has to have at least some underlying integrity!…