The story – now passed into minor Internet legend – of Marissa Mayer’s testing of 41 shades of blue in 2009 (and the resignation Google’s Visual Design Lead, partially because of this) has been referred to again this week. The Guardian reports that Google UK’s managing director Dan Cobley says that the winning shade of blue made Google £200 million.
The story touches on several interesting topics. The first is the idea that Google, and potentially other large sites like Facebook and Amazon, can harness large amounts of traffic to conduct randomised control trials on UX-related elements of their sites. This in turn implies they might arrive at the best (for which read “most profitable”) design without the aid of traditional designers. The second issue is about how to respond to the results of such testing, and the third is whether such testing is worth doing at all. The latter two topics are in my view very important yet hardly considered in the design world. And I have a lot to say about those things, should anyone ask.
Regardless of whether you see uncontrollable mass surveillance by both governments and corporations as being a problem, the fact is that it is happening. This raises questions about lots of things in life that previous generations never had to deal with, if only because the extent and methods of surveillance are also largely unknown to (and even beyond the understanding of) most people.
Sometimes, what seems the obvious way of dealing with a problem may not be the best solution. For example, it turns out that if you remove traffic controls from busy city centres and rely on peoples’ instinct for self-preservation, you may get better road safety than if you imposed traditional control interventions (see also “shared spaces“).
There may be a lesson here in the design of online account registration and log in for web sites. Most UX designers assume that any user account system they’re designing for requires as much security as possible. Nobody got fired for being too safe. But this is probably bad design practice, for two reasons: it ignores context, and it’s a missed opportunity to start propagating the cultural change that we all need to make when it comes to online security. The latter is surely the ultimate aim of UX design – not only to design individual systems, but in doing so, bring about positive changes to people’s lives.
We hired Harry when I was at Hotels.com to do some customer research work in 2009. I recall we got along OK. The fact that he later included us in his Library was somewhat surprising, but I suppose not altogether shocking. We were at the time showing headline prices exclusive of taxes and fees (scroll down for the shame).
But not only do I have skin in his game, as it were, I also have an issue with the overall idea of the “dark pattern” he has become the curator of.
The question of “fat finger” mistakes on touch screens came up in conversation the other day, together with the idea of making targets large to avoid this. At first, it seems sensible to make hit areas for controls on mobile devices as large as possible. But it was pointed out that, counter-intuitively, smaller hit areas can decrease fat finger errors.
That is true to an extent, but as with all things HCI, it’s only a part of the picture. So I thought I’d try to summarise the issues, and to recap as a reminder to myself, if nothing else. What follows is the relevant parts of this excellent article by Steven Hoober, condensed for reference.
Last week, my attention was drawn to the fact that people in Bulgaria were protesting on the streets against the appointment of Delyan Peevski as the chief of Bulgaria’s National Security Agency. Peevsky controls the larger part of Bulgaria’s media, has no prior experience with national security, and has also been linked to organised crime.
When multiple designers work on multiple assets or across multiple projects, it gets very difficult to manage files over time. Which files are the latest versions? Which files are even relevant any more? Which files contain things that may be affected by the contents of other files? Yet with a few short-term exceptions, I have yet to see any reliable method of version control and general asset management in use in either agency or in-house digital product design environments. File system layouts, wikis, SharePoint sites, piggy-backing on Perforce or Subversion installations, git hub, DropBox, and numerous other hacks notwithstanding.
There’s some debate about the utility of “high-fidelity wireframes” at work at the moment. It’s a reasonably common topic in the UX chattersphere too, so I thought I’d expand on it here.
Firstly, some assumptions about the domain we’re in:
Now that Google has released Glass to external developers, it’s approaching the point where if you work anywhere near information technology, you are going to need some kind of opinion about whether Glass will be the mass-market success Google wants it to be.
Glass deserves a fair assessment, if only because Google has the software muscle and relatively mature content to have a heads-up display make compelling sense. In comparison, things like gesture interfaces or speech recognition were essentially solutions needing problems. With Glass, the content and capabilities have come first – and that, if nothing else, is new. Anyone who has used Google Now will know where the basic Glass experience is going to start.
After a little over 5 years at Hotels.com, part of the Expedia Inc. group, I shall be moving on to be Lead UX at MailOnline, part of A&N Media. It’s not actually the Daily Mail, but it is publishing, it is advertising funded, and as such it’s at the centre of one of the most disrupted industries in the world. This I hope will be very interesting…
First though, I want to say I’ve had good times at hotels.com. I joined a team of 3 in the UX department for EMEA, and leave that team now with almost 20 people looking after the site worldwide. It was a wonderful experience working for what is probably now the largest e-commerce site both operating in, and run out of, London. Selling one of the most complex consumer products you can sell in the digital world, they have the people, resources and working environment few Internet industry employers can offer you outside of Silicon Valley. I am both lucky and privileged to have been there as long as I was. But now my work there is done, and I wish them all the best in what continues to be a very successful business.
The situation at MailOnline is similar to that of hotels.com when I joined. I will be the third UX employee, the others (both LBi alumni) having started only a few months ago. So this is not going to be about what MailOnline is now, but what will be for the most popular news site in the world. The brand believes strongly in free information not paywalls, has the revenue to back up that belief, and is now growing rapidly in the US.
I thought a lot about where I should go after hotels.com, including a return to competitive figure skating. But those who know me will understand my interest in news publishing, being as I am very interested in the role of media in the digital age. So this is also about the possible future of networks, information and culture. It’s about copyright and community, which things are close to my heart. Many of those things converge at MailOnline, so in joining them now and at this stage of their development, I hope to have a hand in shaping the future of news.
Wish me luck.
A long time ago, I allowed myself a cheeky dig at one of my heroes of old, Nicolas Negroponte. The news this week about Blockbuster UK made me think of him, and how they outlived his prediction by almost a decade. But the prediction business is hard, and if Blockbuster took twice as long to go as he thought it would (albeit enjoying something of a peak in the year he thought it would have died), then so what.
Incidentally, I predict News International will have ceased to exist or been sold off by midnight April 5th, 2025. Let’s see how I do.
I dislike pie charts. I may even dislike people who use them. But even worse than a pie chart is a quite recent device that doesn’t (I don’t think) have a name. These are the circles that appear mostly in newspapers and magazines to illustrate some quantitative comparison – here’s an example of what I mean.
This technique has perhaps been legitimised by the likes of David McCandless, who appears obsessed by both circles and the using of areas to represent relative amounts. The reason I dislike this nameless technique is mainly because it’s very hard to judge relative sizes by area as opposed to length. This is of course also a big problem with pie charts. This much-lauded poster of the US budget breakdown is an egregious example, particularly when you consider that most people under-estimate differences in area - which is also one of the reasons why McCandless deserves a special place in hell, in my opinion.
But you don’t have to take my word for how hard it is to judge differences in area, and why horizontal bar charts or their equivalent are almost always better. Here’s a nice game you can play to prove it to yourself once and for all!
I’ve been lurking, and recently posting, on Edd Dumbill‘s Google+ “community” discussion about “big data” since he set it up a few weeks ago (dunno if it’s a public group – G+ is opaque about these things – and I’m too lazy to find out). Dumbill works for O’Reilly Media, and helped popularise the term “big data” to describe a rather nebulous phenomenon of corporations and other entities using (some would say abusing) very large amounts data so as to spot interesting patterns. Naturally, this piqued my interest in terms of the ramifications for UX, but first I needed to get a handle on the definition of what “big data” might actually be. Perhaps also not without coincidence, O’Reilly have been involved in popularising new concepts with buzz words in the past – “web 3.0″ being one of the most obvious – so I was a bit wary of possible hype. Stephen Few has also recently come out against the term (PDF) on the grounds that it over-states the capabilities of technology in order to sell software solutions to the gullible.
However, for the impatient (or simply lazy) UX-ers out there, I can report back on my investigations on what is the Interweb’s latest buzz phrase – and what it might mean for UX.
Data visualisation (“dataviz” or more broadly, “infoviz”) appears to serve two main purposes. The first is to show data to people who are not analysts or experts. This is so that they can understand some or all of something that has already been identified in that data. The assumption here is that raw tables, or perhaps bunches of charts or diagrams, don’t easily reveal what’s going on. An example of this would be Tufte’s favourite graphic, which summarises a large amount of what would otherwise be rather uninspiring figures about temperature, troop numbers and the positions of rivers on a route.
The second purpose is to help analysts and experts discover things in raw data that would be difficult to find by other means. An example of this (perhaps, because I’m not an expert in the domain) might be PrognoSim, which visualises the effect of medical interventions on patients.
“The Search for Heart River” is going to be the title of my new book. It’s a journey through endless examples of people posting ‘shop jobs, and the people who try to work out if they’re fake or not. It ends with a some inconclusive rubbish about human nature. Hey, if Malcolm Gladwell can make a career out of it, I think I can too.
I was having a look at the state of Japanese web design today (we’re doing some customer research there at the moment) and saw this towards the bottom of the home page of the Yomiuri Shinbun site.
For those who don’t know, the Yomiuri is the world’s largest newspaper by circulation. I would imagine their website is also read by Japanese from a wide variety of demographics.
At first glance, the object looks like an oddly-arranged table of news stories by region. A couple of seconds later, I realised it wasn’t a table but an extremely abstracted map of Japan configured to fit neatly across the page. They have a somewhat less abstracted vertically-orientated version here.
A while ago, I noticed a startling report from Statcounter had fired up interest in the mainstream media about Google Chrome beating Microsoft Internet Explorer in the “browser wars”. Statcounter claimed their research showed most Internet users now using Chrome. The report was echoed far and wide, seemingly by journalists who had no ability (or interest) in checking the claim.
This weekend, I also read in the Sunday Times (yes, sorry, Murdoch paper…) that a branding agency called Essence – who happen to be doing some work for us – are topping the Sunday Times “International Track 200”. Their profile in the paper (but not online) cites some work for Google that helped “… Google Chrome to overtake Internet Explorer as Europe’s No 1 internet browser“.
Until iOS came along on Apple’s touch screen devices, having a windowing operating system was de rigour for any sophisticated computing experience. Nobody really asked why – it just seemed good. Have a video playing in one window, your email in another, have your spreadsheet in another one and, I dunno, move them all around with your mouse. For fun. What’s not to like?
Until iOS, the idea of a major market player releasing an operating system that wasn’t windowed would have met with utter derision. How 1985 would that be! Yet with the iPad on a 9.7″ screen, that was exactly what you got. And everyone loved it.
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I was having a look today at this question posted on Quora: “What are the most unexpected things people have learned from A/B tests?“. The writer clearly expects answers on specific tests, but a couple of people have referred to the surprising behaviour of people who run or react to the tests themselves.
I think it is notable that people conducting A/B or MVT very often don’t seem to understand what to do with the results they get. Results are often used inappropriately, or otherwise used as excuses to play fast and loose with the facts.
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On the few occasions I’ve told myself the situation calls for a Gantt chart – or more accurately the use of MS Project to plan tasks and dependencies such that I end up with a Gantt chart – I’ve almost always been disappointed. In retrospect, the complexity of the project, or my lack of skill in using MSP, has meant the plan ended up not being able to predict much of what actually happened.
At hotels.com, we don’t do project plans in UX/Product beyond “Q3 deliver this, Q4 deliver that”. I don’t have cause to break out MSP these days for any granular tasks. So I was pleasantly surprised last week to find that my project planning software skills hadn’t been entirely wasted. This weekend, I decided to paint our sash windows – and that called for a Gantt chart.
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I was reading this Wikipedia entry today, and saw this:
Roger Waters’ 1992 album “Amused to Death” was, in part, inspired by and deals with some of the same subject matter as Postman’s book. In The End of Education Postman remarks that the album had “elevated my prestige among undergraduates”, and says that he has no “inclination [to repudiate Roger Waters or his kind of music] for any [...] reason.” However, he describes that “[t]he level of education required to appreciate the music of Roger Waters is both different and lower than what is required to appreciate, let us say, a Chopin étude [my emphasis] … Most American students are well tuned to respond with feeling, critical intelligence, and considerable attention to forms of popular music, but are not prepared to feel or even experience the music of Haydn, Bach, or Mozart; that is to say, their hearts are closed, or partially closed, to the canon of Western music … There is in short something missing in the aesthetic experience of our young.”
For the avoidance of doubt, I wouldn’t listen to Roger Waters either myself – I find him turgid and pretentious. But that’s what musical taste is all about. Yet the Neil Postman quote strikes a chord (no pun intended).
How about that for a boring title? But it’s something that bothers me quite regularly. Why is it that “asymmetric encryption” appears to be fundamentally beyond the understanding of anyone who doesn’t work directly with computers?
It’s now become such an issue for me that I’ve written to my MP about it.
But before you write me off as some parliamentary postbag loony, consider what’s pushed me over the edge on this issue: the UK government’s Communications Data Bill.
Until now, the question of why so few people seem neither to know nor care about digital certificates in their use of the Internet has appeared to me as basically frustrating, but not worth getting too upset about. Ever since I first saw the famous New Yorker cartoon about identity on the net, I have wondered why it is that people appear to think that being confident in the identity of anyone on line is like being confident in the existence of pixies at the bottom of the garden. Pixies probably don’t exist, but confidence in who you are communicating with in the digital world most definitely does. In fact, if you take in network effects and chains of trust, verifying identity can be more reliable (and certainly thousands of times easier) than in the physical world.
Now it strikes me that if such things were more widely understood, then the government would not have made such a colossal screw-up of the drafting of the Communications Data Bill. Here’s my letter to my MP on the subject:
So, the London Organising Committee of the Olympic Games and Paralympic Games Limited say they will only let you link to their site if you have good things to say about them. From their “linking policy” on their site:
“a. Links to the Site. You may create your own link to the Site, provided that your link is in a text-only format. You may not use any link to the Site as a method of creating an unauthorised association between an organisation, business, goods or services and London 2012, and agree that no such link shall portray us or any other official London 2012 organisations (or our or their activities, products or services) in a false, misleading, derogatory or otherwise objectionable manner.”
Screw that, breadheads! Let’s all join in the fun!
ACTA is now dead in Europe. But let’s not forget the people involved in the most remarkable attempt to pass the most evil legislation in Europe that I have ever had the displeasure to follow. Party politics is full of venal characters, but ACTA certainly sorted the wheat from the chaff.
I’ve been using Ubuntu Precise Pangolin’s HUD feature, which is now included with Ubuntu’s Unity desktop. You may recall I went a little crazy about this feature when it came out of beta. So after a few months of using it, what are my experiences?
Firstly, it’s clear that the HUD needs a speedy machine. My first use of the system was disappointing because I’d hit the HUD key (more on which later) only to have to wait about 350ms before anything happened. Speed, in the case of quick-fire casual use of something like this, is crucial. So, I replaced my 5-year old Dell with a new machine (Geek out! Intel i5 3550 3.3GHz Ivy Bridge, 12Gig RAM, NVidia GTX 500 Ti, OCZ Agility 3 SSD SATA-III).
With the speed problem completely cured, I then found that there was something I didn’t like about the default left CTRL key that launches the HUD. So I changed that to the caps lock key. Higher up the keyboard and less awkward as it’s under my little finger. It’s also the key I’m used to using for Enso Launcher on my laptop at work. Enso uses a quasimode by default. Although you can configure it to a full mode, I have kept it as the default because I find all the good things that are said about quasimodes to be true. However, Enso is of course just an application launcher while the HUD is much more of a grown-up CLUI. Having to keep your little finger on the caps lock while typing anything more than a few characters is pretty tricky. So a full mode for the HUD makes more sense, although I’d still like the choice of a quasimode to see what it would be like.
A recent post on 37Signals’s blog is interesting. Jason wants somebody to help them with customer conversion and retention.
One of the reasons why I like 37Signals is that they truly subscribe to the model laid out by the Cluetrain Mainfesto. 37Signals have without doubt turned their organisation “inside out”, as the Manifesto predicts modern firms will. They have even taken this one step further with the publication of Getting Real – The smarter, faster, easier way to build a successful web application.
Yes! Break out the bubbly and scream! The first actual innovation in WIMP interface design since about 1985 has finally made it into the mainstream! As of this week, Ubuntu 12.04 LTS (Precise Pangolin) is shipping to desktops with the HUD!!
The other day, I was interested to see the comments on this Google+ post by BoingBoing contributor and general Internet person Sean Bonner.
Somebody called Steven G appeared to be complaining about Sean’s lack of attribution. Naively, I assumed he meant the creators of the work, and posted a reply along those lines. But I quickly realised by his reply to me that this wasn’t what he meant at all. He didn’t appear to care (or even know) about things like the photographer’s copyright – what he meant was that Bonner hadn’t said where the image was re-posted from.
Perhaps that’s not so interesting really – but wait – Steven G also refers to an incident whereby G claims to have created an image to be posted on Google+, only to have it re-posted shortly afterwards without attribution by Bonner. Yet in complaining about the lack of attribution about somebody else’s work, Steven G also appears not to make a distinction between original works and things simply re-posted. It strikes me that this is entirely logical. If you create something to be shared on a social network, why indeed make such a distinction?
At hotels.com we’re pretty test-driven. We’re testing stuff all the time on the site with multi-variate or A/B tests of various kinds. But as I always point out, doing tests (or indeed any kind of quantitative or qualitative research) is easy. It’s what you do with the results that count.
So when I see a test proposal, I always ask myself “what if?” What if the result is X, what would that tell us? And if it is Y or Z? Could we use that information to design something even better? Might the result of that test give us a clue about what to test next? So in a sense I’m not really interested in the current test, I’m interested in what happens after – when the results are in.
It seems like not too long ago, many IA/UX designers fought endless battles on mailing lists and Usenet about whether Visio was better than Freehand which was better than Omnigraffle which was better than Excel (no, really, I’ve seen people use Excel to express UI ideas). There was always some software or other that totally rocked while some other tool sucked. Almost as boring and futile as the OS wars. Perhaps I just learnt to ignore it all. But if I remember correctly, didn’t we all reluctantly agree that when it comes to getting to the best execution of an idea, it’s what you do, not how you do it, that counts?
Perhaps not, as there seems to be an increasingly vocal band of people who want to make a point about how wonderful the act of “sketching” on paper is. Moreover, that some people see this as an issue of “sketchists” vs non-sketchists allows me to see this in similar terms to the aforementioned tool wars. There is certainly nothing wrong with a quick scribble to crystallize your thoughts or to demonstrate an idea to somebody. I would also broadly agree with Jason Mesut here (although isn’t it stating the obvious?). But the further you go in this, the less clear the benefits of sketching become.
(If you’ve come to this from Twitter, I’m just testing my new Twitter WP plugin with this article)
In the article, 11 of the great and the good offer their thoughts on essentially the same thing as I was thinking about in my post: how to use research to create something you think is better than if you hadn’t done any.
The opinions offered are mostly about qualitative research, whereas I was focussing on quantitative in the form of multi-variate testing. However, I was surprised that the role of hypothesis was given very little consideration. In fact almost all seemed to ignore it altogether.
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At Hotels.com we’ve been doing multi-variate testing (“MVT”, or sometimes “A/B testing” if you’re variant challenged) for a while. This means we typically build a number of different designs, then let them duke it out on the live site to see which one performs the best.
Recently, however, I’ve been increasingly aware that while we have a very powerful tool in MVT, power is nothing without control. When you can test anything you want, things can soon get out of whack: so a bigger button didn’t move any needles; adding a link to a map raised conversion; a red background meant customers in France bailed out. Now what? What do these things mean for us and our work as designers?
What has been focusing my mind is how we should best respond to the results of MVT tests. How we can build on those results and progress towards even better ones? I’m also aware of two other issues that relate to our design activity in this regard: the “local maximum” problem, and how qualitative research fits in.
Some people have said some things about test-driven design and the effects of MVT overall, but I assume that because MVT isn’t that common, it’s not really an issue for most practitioners. Dell is a notable exception, but even if you’re not doing MVT, I think some of the following might be worth bearing in mind in UX generally.
As an aside, I am not trying to say that this is the best, or the only, way to approach test-driven design. I gave up believing too much in the portability of UX techniques long ago. What follows is what I think may work for my team in their current working environment.
It may completely bomb for you.
(I posted this to Google+ a couple of weeks ago, but I may as well post it here too)
Each time I engage in any activity that involves the legislature, I come away feeling soiled. Despite numerous independent and well-respected studies that said term extension in sound recordings would not achieve anything most people would call positive, the EU have voted to extend it.
The thing that really depresses me about this is not that I spent hours sending letters to MEPs and others explaining why they needed to oppose this. Nor is it that I received almost no substantial acknowledgement. What really depresses me, and threatens to radicalised me against participating in all party and issue politics, is the fact that when I did get responses, they were glib handouts citing recording-industry funded studies in support of term extension. I might as well have been writing to the BPI than my local EU representatives! The fact that none of them seemed to give an ounce of consideration to something other than money in their work as public servants just makes me want to… nah, what’s the use.
They stole our public domain, but we’ll take it back one day
Quantitative research and design make uneasy bedfellows at the best of times, but a recent Microsoft blog post shows just how uneasy this relationship can become. Trying to do design for a massive corporation in which design comes a distant third behind the business model and engineering is plainly maddening.
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For personal reference, and in case it helps somebody else, here’s a summary of how we built our single-storey rear extension on our 1900 mid-terraced house in North London, completed March 2010 (some photos are here).
We’d not undertaken any building work before, other than having a replacement kitchen done a few years previously. Because of this, we proceeded with caution as you will see. What follows is a summary, but feel free to ask questions in the comments if you need more details.
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Although I completely take Thota’s point about APIs and 3rd parties, what strikes me is the apparently automatic assumption that using a map (and the now nearly ubiquitous Google API mashup) is the best way to show his data. It’s as if we are now locked into the idea that if we want to use information visualisation to discover things that exist in space, we must use a geographic map.
But there are clearly problems with this assumption. Firstly, using geographic maps to display things brings with it an amount of irrelevant data. What, for example, is the use of knowing that a school or a hospital exists near a shop offering 10% off a haircut? Does it matter that the road on which a crime has been reported runs north to south, or that there is a creek to the east of a hotel?
To what extent should a designer specialise? Can somebody perform UX/IA design as well as graphic design as well as the craft of markup and styling? And does that increase their effectiveness? Is it in fact only possibly to span two of these areas? And what does “effectiveness” mean in this context?
That last question makes me think that in fact it’s probably all just boring old capitalist economics.
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If you put something up on the web, you need to give it a date stamp. Not doing so makes you look like Squidoo.
So I’m shocked (no, actually, I am quite surprised!) that parliament.uk thinks it’s acceptable to leave them off. Maybe it means they just don’t care about things like accuracy. I guess it’s easier than simply saying so on their home page. “This is the website of the UK parliament. We don’t care about our content or whether or not you find it helpful.”
He’s not alone in thinking that McCandless’s work as minimally informative, often unclear, and sometimes downright misleading. Like Few, I have yet to see McCandless create an effective data visualisation. What I find more interesting though is why so many people think such statistical graphics are worthwhile. After all, McCandless’s work seems to do well, and he appears to have a fair amount of admirers (not least the Guardian Newspaper, and others).
So I was fascinated to see some possible answers to this question emerge in comments on Few’s blog. These address the central issue of why some people seem to think an infographic is about something other than informing people about something. It’s a question that I’ve wondered about in the face of poor information designs. The ubiquitous pie charts, the maps, the numbers shown in very big figures. There’s so much drek out there – and if you ask me, McCandeless is the high priest of it. But now the spontaneous discussion on Few’s blog has cleared at last some of the fog for me.
At the 2011 FOSDEM conference in Brussels on Feb 5, 2011, Eben Moglen gave talk called Why Political Liberty Depends on Software Freedom More Than Ever.
“Well we can go back to mesh networking. We’ve got to go back to mesh networking. We’ve got to understand how we can assist people, using the ordinary devices already available to them, or cheaply available to them, to build networking that resists centralized control.”
So it’s happening. And in my opinion, it should happen.
Unfortunately, I think this is what might be called a “misfire”. The main problem is that in hiding the thumb of the scroll bar by default, you are immediately up against Fitts’s Law because the reduced size of the target will slow its acquisition. That’s an HCI fail – and one that will ensure you’re never going to work for Bruce Tognazzi.
The other problem I have with it, from a methodological point of view, is that Giordano is taking his cue for the design from current, mostly mobile, touch interfaces. These sometimes exhibit similar scroll bars in order to reduce clutter on the screen. Clutter is of course a good problem to solve for in the highly constricted world of mobile and tablet UI. But desktop interfaces are a completely different kettle of fish. For starters, the vast majority of people running Ubuntu will be geeks with high resolution screens with oodles of real-estate available. Indeed, even if they’re not geeks, it’s hard to find anyone with a screen of less than 19″ at 1280×1024 these days. So that’s a UCD fail in not considering your users. The aforementioned Fitts’s Law issue is also aggravated by large screens with high resolutions because of the large distances between pointers and targets.
So it’s a nice try. But no cigar. I’m turning them off, and so should Ubuntu, I’m afraid.
Agile development is a process (nay, a “culture”) that amongst other things has a number of revolutionist slogans attached to it. One of these is “fail fast” – sometimes boosted by the rejoinder “fail often”. My relationship with Agile has been a bumpy one, but I think I’m qualified to at least understand the basics of why that might be. And from a UX perspective, the “fail fast” mantra has been a particularly difficult one for me to understand when I observe it in practice in scrum culture.
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Saying that hoards of my friends like Wired’s website is just a lie. Or at least implying that they do is disingenuous as I’m pretty sure that none of them have liked it. And is that huge number just made up? Who cares?
This sort of casual fakery (which Facebook thinks nothing of, regardless of how underhand) is I suppose just part of Internet life now, but it’s annoying at best, and in aggregate, morally corroding.
It’s almost as bad as neglecting to date stamp things.
Only just noticed the new UI. Good to see they’ve preserved the Spinal Tap joke on the volume control.
(Compare with the previous design)
It has become a shibboleth of the UX and Agile communities that “collaborative design” is the best way of designing things. Or if not the best way, it is at least better than leaving people to come up with solutions on their own. Regular readers of Webtorque will know that if there’s one thing I like to do, it’s to question things that appear to be received wisdom. The usually unchallenged assertion that collaboration in design is always good is a prime example. So, let me set up a straw man and look at it from the perspective of my own experience.
Choosing the right hotel requires a number of quite complicated things to be considered. But which things you place the most emphasis on depends very much on the context of why you are booking a hotel in a given location or time. If price is the only consideration you have, then you’re lucky. The hotel star rating; the distance of the hotel to where you want to spend your time; the opinions of other people; photos; the existence or absence of certain amenities (gym, pool, etc.) – all and more of these things usually come in to play to an extent.
Chernoff faces are one way of encoding easily decoded multivariate statistical graphics. Humans are also very good at spotting minute variations in human faces, and pictures of faces possess the obvious quality of being instantly recognisable as such. Hotels posses some data ranges that could be encoded into facial attributes to spot outliers, so I’ve put this all together and done a quick sketch of how this might work in practice.
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Over at Louder Than War, there’s a good old argument going on. It’s mainly between Alec Empire (who opposes the Pirate Party and free culture by the sounds of it) and some others who are representing the “progressive” view.
As I read Alec’s views, I can’t help thinking that while Atari Teenage Riot is a great name for a band, if most people heard them they’d find it quite hard work being entertained. Personally, I’ve always liked Alec and his work (and even met him briefly), but I say this as somebody who happily chooses to listen to Consolidated and various other industrial stuff.
But why is that observation relevant to a debate about the free exchange of music made for commercial gain? What follows makes me look dangerously like some objectivist lunatic, but I’ll give it a go.
Many musicians like Alec Empire, Metallica and Feargal Sharkey argue for the regulation of the Internet, the arrest of music “pirates” and the destruction of methods of free information sharing on digital networks. They do this in the name of putting money back into the pockets of musicians. That money, they say, is being stolen by file sharing. They do not, however, consider the historical context in which they are saying these things. I think that in fact that historical context may be telling them that the party is over. From now on, it’s back to 1850.
I’ve had a bit of a realisation about the way I come up with design ideas that I’d not considered before (see below), but first, an important aside. Many people in my field mistake the activity of discovering and refining their own design processes as being a signal that they should recommend these processes noisily to everyone else. However, just because I think that a certain technique or principle works for me, it doesn’t mean that it will work for everyone (indeed even anyone) else.
So this isn’t about finding any one true way, it’s about the way that generally works best for me. Tra la la.
Several months ago, we made some changes to the search results of hotels.com, and among these was the creation of a “pinned header”. As you scroll down through the list of results, a portion of the page header stays with you. Here’s the UI before scrolling. And here it is with the header pinning (linking to screenshots for archival purposes).
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Mick Karn, once bassist with Japan – pop history’s most underrated band (albeit with one of the worst names ever) – died this week.
I remember reading an interview with him years ago in which he was asked about his unique style of bass playing. He said he didn’t know how to play it in any other way. I can understand that statement, if only because in my own microscopically insignificant way, I often used to wonder the same thing when I played the drums (and why I couldn’t just play them better). Where does style come from? Some seem to develop it, some just have it given to them. Karn’s fretless style was fascinating, and in combination with Steve Jansen’s drums, became for a time in my opinion the most innovative rhythm section in contemporary music.
When I heard of his death, I immediately thought of the bass-line for “Alien” (760K mp3 Spotify), where the timing of the sliding bends in and out of the bar in a way that I’d never heard before – or since. We’ve lost a really interesting musician.
Ah, synchronicity. No, not the 80′s album by The Police, but the fact that I was recently thinking about “back” buttons and software states in the design of our forthcoming Android and iPhone app. And so was Aza Raskin.
Raskin suggests an improvement to the much-improvable experience of using the Apple iPhone’s ultra-simple, yet rather confusing “home” button. To cure what he says is a big problem on the phone (albeit not one I have myself noticed, but I’ve not done much research into it), he suggests a two-stage button instead.
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What I know about Internet protocols can be written on the back of a postage stamp, but that doesn’t stop me from wondering about them. Wikileaks’s recent call for mirrors (link may be down, obviously) got me thinking about the general possibility of a web site mirroring protocol that would make automatic the distribution and discovery of content beyond the reach of censorship.
I think I’ve been a user experience designer for about 10 years now. I say “I think”, because I regularly read descriptions of methods of working and relationships between people in multi-disciplined web and software development teams that I don’t recognise. It is of course with great interest that I like to find out about these, but I often get the impression that either the proponents of these methods must be working in situations fundamentally different to my own, or they are just imagining ways of working without actually trying them out.
It’s possible that my career has not been representative, but I think it somewhat unlikely. I’ve worked in small teams (less than 5) as the only UI designer, in both waterfall, scrum and other situations. I’ve worked as one of several user experience architects on large projects for multi-national brands. I’ve been in agencies, and in-house, and I’ve worked a little bit on my own. Even with that comparative variety, I think I’m not being too dramatic when I say that in all that time, I’ve not repeated the same “design method” twice.
Quite why this is I don’t really know. Perhaps it’s because with only very few exceptions, I’ve been pretty dissatisfied with every project I’ve ever been involved with. Most things I’ve produced have either suffered from being compromises to some or other factor out of my control, or have been failures for other reasons probably down to my own doing.
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With my Kindle’s free worldwide 3G connection (which I’m hoping to make some use of when I’m travelling to the Americas next month), I thought I’d investigate options for reading RSS feeds.
Being the geek I am, I liked the sound of Daniel Choi’s kindle-feeds, a neat little Ruby script that gets RSS feeds from the sites you want, then formats them as single file for the Kindle. The Kindle 3 also comes with the ability to email files to your Kindle free of charge. RSS and free email transfer – two great tastes that taste great together! So, if you’re running Linux, and want get RSS feeds on your Kindle, read on.
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Not that I expect truth in advertising, but this is a nice example of an abuse of statistical graphics. In this case, a bar chart from Debenhams in Oxford Circus.
You could be excused for thinking that Debanhams travel services are offering TWICE as many Euro for the same price as you’d get from their competition. Look closer, however, and you’ll see the chart doesn’t start with zero on the y axis.
Fix the scale, and thereby make the chart show the data as it really is, and you reveal a rather less compelling picture.
So I bought a Kindle the other day, and have been thinking whether I should have bought an iPad instead. But the more I use the Kindle, the more that seems like an irrelevant question, despite all the debates that rage around it. For example, somebody I know recently mused that “… in some way the Kindle is like a crippled iPad: only monochrome, poor browser, etc.” His point was that if you look at the technology, the Kindle appears to exhibit a rather crippled sub-set of that provided by the iPad. As a new Kindle user, here’s my view on that.
Last year, our fearless team of interaction designers, creative designers and interface engineers (about 20 of us at the time) took the decision to embrace Scrum, the “agile” methodology for project management.
We were all given training courses to attend, and I myself volunteered (along with several others) to become a certified Scrum Master. As we began on sprints, attended sprint planning and reviews, and got together for sprint retrospectives afterwards, we debated the details of what we were trying to do. Our goal was to produce better things, possibly faster, but certainly more efficiently by controlled iterations and close contract between team members.
I believe we tried as hard as we could to make it work. However, after 6 months we could see it was not going the way we had hoped. Reluctantly, we began to prepare to transition the UX capability out of Scrum and back into something more like our old “waterfall” method. We enforced closure on this with a “failure party” a few weeks ago, to mark an episode from which we learnt a great deal.
Lately I’ve been rather depressed about the state of user experience design. Both my own (management overheads, inability to sweat the details, lack of self-belief…) and that of the wider community. So it didn’t help that one Cameron Chapman delivered a further kick in the teeth the other day with 10 Usability Tips Based on Research Studies.
This is a truly awful article and a good example of some of the things I feel are eroding the field of UX design into a shapeless idiocracy of self-congratulating muppets. It’s a prime example – sadly among many – of what seems to be a near total disregard for the limitations of research, while also trying to present arguments as rigorous. Ignorance of the principles of statistical graphics also does her no favours. All this is topped off by what now seems to be the obligatory blizzard of ridiculously unconditional praise. God I’m depressed.
As a final flourish, she also chose not to publish my (surprise!) negative comment about all this on her article. At least, I posted what follows here on the 19th, and I see there have been several posts since then. No sign of mine though. Of course, it’s her stuff after all and she can publish what she wants.
But information wants to be free, so here’s here what I said:
Somebody called Ryan Carson recently caused a stink in the UX world by saying that people like me are useless. It appears he holds this view because people like us don’t do HTML and CSS.
When you’re bored or under-appreciated, it’s easy to think that the grass is greener. All I can say to Mr Carson is: be careful what you wish for.
I had a bit of a Seth Godin moment a while ago. I have been meaning to air it in public for a while. I don’t have such moments very often, so please indulge me.
Working as I do in a large e-commerce company, I am constantly bombarded with information generally intended to make my team better at what we do. Third party research, industry reports, news, internal research, customer analytics, charts, trends, observations, suggestions, the insight of senior management… the list never gets shorter. Inevitably, this means that we are perpetually skimming the surface, unable to properly manage it all. I’ve had a (so far unrealised) plan to deal with some of it, but here’s another:
New in Google’s live testing is what Jef Raskin described as “incremental search” (also jokingly referring to the dominant search pattern as “excremental search”) about 10 years ago. He predicted it would be usually the best way to perform free-text queries like this. At the time, few systems were really able to implement it, so it was hard to say for sure.
Examples of good functional design in the digital space (as opposed to good ways of making existing ideas look nicer), are so damn hard to find these days. It follows that good designers are also very rare. So thank heaven for Aza Raskin, scion of the late great Jeff Raskin, designer of Firefox mobile, and Creative Lead for Firefox. Aza consistently produces real, solidly innovative, and actually useful designs that solve problems. Here he is with an evolution of the “zui” to deliver TabCandy, a very nice idea to improve the way you use Firefox.
As an aside, Aza’s work also makes MSIE’s “designers” look like a total bunch of muppets. There are probably hundreds of them to his one, yet they couldn’t think up anything new or interesting if they swung from trees made of fruit loops.
I admit it, I’m on Facebook. I know they’re selling my information. They probably have a whole team of people called something like “Personal Data Merchandising” thinking up new and ever more devious ways to trick me in to giving away just that little bit more. I sort of know I’ll regret it. A bit like smoking, playing Urban Terror or eating bacon, I suppose.
But this is just totally and utterly beyond the pale:
“We will not store your password.” Sure. And Clinton never inhaled either. Never mind the fact that it’s technically impossible not to store the password in this situation (if only for enough time to log in, which is enough time for anything to happen), but what does it do for the culture of data security overall? What if they decided to ask for your online banking credentials? You have the choice not to provide the data, but if you think all your friends are,* and hey – you’ve got nothing to hide – why not?
Seems to be just a matter of time before the whole idea of trust, security and ethics online just totally disappears.
* BTW It’s almost certainly untrue that the people shown have tried the Friend Finder. I’m going to ask them. Just watch Facebook ignore me when I complain.
Every time I decide to pen a rant about some user experience issue or other, I feel a bit guilty. Guilty because I know it’s hard to be positive, easy to be cynical, and makes me look nasty. But I’m going to justify this one on the grounds that if countless hoards of designers are bleating about how good something is even if it’s objectively full of holes, I have a duty to counter-balance the situation by pointing out this fact.
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David McCandless is an interesting person doing interesting things. Interesting to me, that is, because his work exemplifies something I find deeply mysterious in the way people regard information visualisation. His pursuit of “beauty” seems to be a licence to override clarity, truth, and even common sense. Yet he is widely lauded (here he is writing on the Guardian’s Data Blog). In this, he is surely the anti-Tufte.
McCandless’s current pièce de résistance, “Colours in Cultures” – depicted on the cover of his book Information is Beautiful, typifies all that baffles me about him and the people that praise his work. It’s the Philippe Starck juicer of information graphics: it looks great, but if you actually want to know what the colour purple represents in different “cultures”, it’s damn hard work compared to the obvious alternative of a simple table. But then, that would be boring, I suppose. So is it art or science? Am I asking the wrong questions about it entirely? Perhaps I should buy his book and hit myself over the head with it until I understand.
With the launch of the Apple iPad just days away in the UK, I’ve been reading reviews of the device in the popular press (a typical article here).
First let me state that I probably will never buy an iPad unless I’m forced to do so. But one good thing it’s done already is apparently kill off – stone dead – the idiotic notion that ebooks will never take off because they lack a mystical property of paper that makes reading from a screen somehow against human nature.
What was previously de rigour when discussing anything that presented itself as something on which you might be expected to read large amounts of text, is now seemingly taboo. Not a single iPad review I have seen in the last couple of weeks refers to this hitherto insurmountable problem.
Of course, there is nothing magical about the iPad that makes reading from its screen any easier than a Kindle or a Sony Reader (or even a boring old laptop). It’s just that the cult of Apple is so strong that what was once a required criticism is now suddenly not an issue. Good. Bring on the final death of dead tree media, and with it the end of the last shackles of the information age. There will be plenty of problems to fix in the future, but wondering what to do about Caxton’s ghost is not now one of them.
Having received my Flattr invite, I’ve now added buttons to this blog and hope to retire early on the proceeds. (EDIT: They’re now just on the individual post pages, since they load rather slowly)
Flattr is a system whereby people can show their appreciation of content on the web. It works by allowing you to donate a proportion of a fixed amount of money every month to whomever you want. I’m setting aside 2 euros per month (but it could be any amount). If I click a Flattr button twice this month, two people will get a Euro each. If I click ten times, ten people will get 20 cents each, and so on. If I click nothing, my 2 euros will go to charity.
If you like my thing, and have a Flattr account, you can show your appreciation too. I don’t expect the get much, if anything, but the web is a free global publishing system with Google indexing it. If I were an upcoming musician, an author or an artist, Flattr might make my situation completely different.
May a Great Repeal Bill rise up and destroy the malignant hoards of government anti-privacy legislation! This looks promising indeed!
And even as we speak…!
“Radicalise” is a term that I’ve heard some people use about defining moments in people’s political lives. It was longer ago than I care to remember, and I was very young when I heard LKJ’s “Reggae Fi Peach.” Today it’s all come back.
“Oy people of England,
Great injustices are committed upon this land,
How long will ye permit them to carry on?
Is England becoming a Fascist state?
The answer lies at your own gate;
And in the answer lies your fate.”
We now have HMG’s Digital Economy Act in the wild. Conceived (by and?) on behalf of the music and film industries, drafted in ignorance of many technical realities, and rushed through the legislative process without any effective parliamentary scrutiny.
So perhaps it’s not surprising that avoiding the Act’s provisions on copyright infringement turns out to be trivial. All that is required for consumers to immunise themselves from the Act is for them to declare themselves not to be “subscribers” as defined by the Act, but “communication providers” instead. Here’s one ISP explaining the situation. As a “communications provider”, you avoid being harassed by your ISP if rights holders suspect you of infringing their copyright, and the ISP gets off the hook in having to spy on you as well. Well blow me down with a feather.
What I find the most depressing thing about all this silliness is that the legislators involved in creating the Act probably don’t care about it anyway. Their work is now done: the bungs have changed hands, the lucrative “advisory positions” and board memberships have been negotiated, and the “donations” have been made. Yes, some MPs opposed the Bill, but the vast majority neither knew nor cared about it.
I hope the ballot box in two weeks time will knock them all into a smoking hole in the ground.
It looks like my wife will be stranded in Japan this week following the Icelandic volcano eruption. I thought I’d better look at her travel insurance provider’s website (a company I’d not heard of called Holiday Extras), prior to playing the inevitable game of IVR over the phone.
Frankly, I wasn’t holding out much hope for any actual customer service from the site (it’s Sunday in the UK after all), but I was pleasantly surprised to see their CEO on video explaining the situation and giving useful advice on what to do. Faced with juggling announcements from NATS and Finnair, as well as reading T&Cs to see if she’s covered, this was very refreshing.
I liked the video, and I think other people will too. It’s friendly, immediate and frank. A great example of lo-fi doing the job: get a camera, grab the CEO and get him talking. Who cares that it’s apparently in one take, that he looks a bit nervous, and it’s probably unscripted? It’s the head man talking to his customers straight up. This is what the web was supposed to deliver, and I think it’s a smart brand move for Holiday Extras too.
Everyone as boring as me on the subject of copyright, community and contemporary culture (OMG it alliterates!) has something to say about the Great Paywall of Murdoch. It’s coming to an interface near you in June, we are told.
So naturally, I have been ruminating on this too. My thoughts were crystallised when I read Roy Greenslade’s article in the Evening Standard today (which only recently become a free paper in London – an irony there). Greenslade’s argument is essentially as follows. The paywall might work, it might not, but no matter because we must all remember that “news” is a public service:
“How can we preserve a public service that, not to be too pompous about it, is a key — arguably the key — bulwark of our democracy?”
And in conclusion, he says:
“If people also turn away from online papers that offer serious, quality editorial, the likely outcome is a damaging democratic deficit. We cannot afford to allow that to happen.”
This, I suddenly realised with great and rapid clarity, is tripe.
So, a new “visual language” (AKA design directions) from the Beeb! Most of their blog post is about visual design and grids, so I’ll leave comment on that to others, but I couldn’t ignore the following:
“We want to create a modern British design aesthetic”
And people at the Beeb wonder why they’re seen as arrogant! He he, only jokin’.
However, there are a couple of interesting IA/UX things here.
Scrum is now officially my thing (850K PDF), having just taken my certification exam after the training I had a couple of months ago. A score of 80% or above is considered mastery. My result was: 92% (1.1Mb large image)
I would have got more, were it not for my failure to read one of the questions properly. Q13: “True or False? The product owner must be present during at least the first half of sprint planning.” I read as “The product owner must be present during the first half of sprint planning.” So I gave that a “false” – they need to be there for the whole of it! Bugger.
I did get one wrong genuinely though, which shows my shaky grip over the definition of stories and tasks. Still, if anyone wants a scrum mastering, I’m your man. Pity I’m now not officially on any scrum teams any more. Oh well.
I’ve just noticed this on my favourite law news site. Law news is so much more interesting and thought-provoking than other kinds of news, and this piece certainly got me thinking.
Widespread adoption of IPv6 is generally regarded as being part of the next stage of Internet development. The ability to assign unique address to literally anything and anyone on earth obviously opens up a large number of possibilities.
But this makes the French ruling rather worrying. If IP addresses are not personal information, this means IPv6 may well become the platform for a surveillance-based network the likes of which we have only just begun to see in our current IPv4-based world.
Here’s a fascinating incident. In a nutshell: net news site readwriteweb.com posts a news article about some Facebook business development with AOL. Nothing remarkable about that. But then something strange starts to happen. Hundreds of people start posting comments complaining about how their beloved Facebook has changed and they can’t log in … to readwriteweb.com.
The article has since been updated to point out to people that they’re not on Facebook (have a look at the comments while you’re at it).
It seems these people may have been used to typing in the words “facebook” and “login” into Google, in order to start the journey to their favourite social networking website. However, the Googlebot being what it is, readwritecwb.com’s article had at some point ranked higher for those keywords than Facebook itself. Used to clicking on the first result to get to Facebook, these people then became rather confused.
Lovemoney.com has a free personal finance dashboard that I thought I’d have a look at. It’s really an early beta, and they’ve been soliciting feedback and generally being very receptive. So, I’ve just sent them the following email.
By the way, I’ve decided that OpenOffice Presentation, with which I did the mockup, is rubbish. Apologies in advance.
Having watched a bit of Steve Jobs’s presentation of the iPad this evening, and having thought about the concept of what is essentially a large iPhone on which you can’t make calls or view Flash, I naturally got to thinking. Will the iPad be a success like the the iPhone and the iPod before it?
(Apologies to Mike Elgan for the headline on this one)
Those in the UK who want to use Google Power Meter can do so using a wireless doobrie from AlertMe Energy. Nothing wrong with that, but words fail me at the staggeringly bad information visualisation on their site. I hardly know where to begin with this:
You’d think that people involved in making us aware of energy consumption would have some clue about how to actually present the data. But look at this. Just look at it. Worse than what? Compared to when? Per what? Population adjusted? Last updated? Why the map and the dial? I’m all for fun and frolics, but really, it has to have at least some underlying integrity!
On January 5th, 2010, The Independent published a photo as a backdrop to a feature inviting readers to submit pictures of the snow and cold weather. But they never asked the photographer if they could use his work.
Newspapers and magazines have of course from time immemorial sometimes used work without either attributing, asking or paying the creators. There are a number of reasons for this, and cock-up is certainly one of them. Were it, say, 1970 and not 2010, the rights holder would have doubtless written to the newspaper telling them that they had used his or her work and demanded payment. If the paper refused, then Small Claims court would have been the next stop. All things being equal, the paper would have then paid up because in those days copyright was boringly simple.
In 2010, however, copyright is no longer boring. It is no longer the preserve of industrial regulation, it has many shades of grey and personal opinion associated with it. So instead, this is a rather subtle tale of Internet-age righteous indignation, confusion about the law, contract, the prevailing culture of media and art, and the nature of marketing and popularity.
Sometimes I agonise over putting one more link on a page. How many is too many in a given context? But clearly these people have no such worries:
Money Saving Expert has 235 links on its forum pages
HIS Travel has 341 links on its home page
Both sites are major (if not actually leading) sites in their respective markets. Wow.
Happy new 2010 by the way, and may we all survive the cold.
Angela Epstein is unbelievably pleased to have been able to “bag poll [sic] position” in getting a national identity card. While she is apparently aware that the cards are “hotly disputed”, she says “everyone is entitled to their view”.
Epstein (the Jewish surname not without some grim irony here) may think that ID cards are to be debated at the level of the colour of soft furnishings or who should win The X Factor, but amid all the blinkered admiration, this was for me almost the worst comment I’ve read about ID cards so far. How are liberty and freedom a matter of personal opinion? I’m not denying they can and should be debated, but there is a truth to be revealed in that debate beyond mere opinion. I think that truth is that if you collate a vast amount of personal information in one place (the National ID Card Database), that data will leak out, be abused, and generally come back to haunt those who thought it was such a good idea. And by that time it will be too late for all of us. Control needs control. The only reason for control is more control. When politicians start down the road of identity cards and use that to build up a surveillance database beyond anything that has ever existed before, the lessons of history may well be mere preludes to what could happen.
Epstein is clearly no idiot, and her article has a rather curious ring to it. These two things make me rather suspicious, and judging by some of the comments, I’m not alone.
I’ve written before about Joost, and while I didn’t predict their complete failure, I did predict one thing that some people seem to have missed: that their irrational faith in DRM was not a good sign. That faith led them to go down the proprietary client download route, and not (as Hulu and YouTube did) the more successful path of embedded Flash to deliver content via the browser. The result was obscurity, and ultimately death.
With reportedly millions down the Swanee, Joost is now the first major casualty of the cult of DRM – an idea that cannot work, should not work, and shows every sign of not working so far. So the adage still stands: if you base your business on the principle of preventing anyone copying your content, that business is destined to fail.
But the Joost affair may be a mere skirmish compared to the coming battle waged by News Corp. That, I think, is going to be a biggie.
It’s now clear that the government wants to control people’s use of the Internet, ostensibly on behalf of the media industry, but more likely in the longer term because (to paraphrase William Burroughs) control always needs more control.
For a while now I’ve been thinking whether it might be time to tunnel my Internet traffic over a VPN to somewhere that’s not on my ISP’s network. That way, I absolve my ISP from having to monitor that traffic (because they wouldn’t be able to), and I get some privacy.
I’m glad I’m not a full-time political activist, and just an armchair one instead, because I’d be beyond cynical by now if I were.
As it is, today’s announcement that the UK will adopt the “three strikes” policy to copyright infringement leaves me merely livid. Livid that such a bone-headed, technically illiterate policy is being adopted, and livid that a government minister should simply do what a bald billionaire tells him to do, ignoring the advice of numerous independent studies of the issues.
Here, in measured tones, may well me my last letter to my saintly MP on the subject.
10/GUI is unusual in that Miller describes himself as a graphic designer. Unlike people such as as Jeff Han, he is not approaching the issues from a traditional HCI-led, computer scientific, or industrial design perspective. I think that’s a good thing in some ways. Multi-touch implementations have tended to have rather more to do with ivory towers and Hollywood than is really good for them, and we need some more practical thought. 10/GUI seems a good shot in that direction.
The following are some notes on Miller’s idea, in no particular order, made as I watched the video.
A couple of weeks ago, Lorenzo Wood posted a great example of one of the reasons why I find the use of office printers fascinating. I am amazed, amused, informed and utterly baffled by this in pretty much equal measure, all the time. A trip to the printer is almost as good as a trip to the kitchen or (if I were a smoker) a fag in the car park.
For no apparent reason, I suddenly remembered Jesse James Garrett’s Visual Vocabulary today, which he promulgated almost 9 years ago this October.
I recall at the time that there were a number of people hailing it as the first true user experience documentation standard, and I saw no reason to disagree with them. Yet after a couple of years, I hadn’t really heard of anyone using it for real. Indeed, when it came to visual languages and UX, it was more often than not the dreaded UML that was being bandied about.
If I forward an email from my MP to a local news outlet without that MP’s written permission, that’s an infringement of Crown Copyright. I copy and paste some text from an online newspaper article. That’s probably an infraction of their terms and conditions. If I take a video of my son with a couple of seconds of The Simpsons on a TV screen in the background, and publish said video on YouTube, lawyers for Fox might send me a letter. I sing new lyrics to the tune of a 1950′s hit in public, and I’m facing a claim from the rights holders. Legal and contract restrictions are everywhere, whether I realise it or not.
I’ve just been reading Lily Allen’s blog. For those not following such groovy things as closely as I do, she has recently decided that Piracy (she gives it a capital pee), is bad. So bad in fact that it is destroying lots of jobs and stifling new talent because those poor music executives won’t be able to lavish bazillions on young artists like her. She also hates Harry Potter films by the sound of it. Blimey.
As an example of misdirected fury, it’s a good one. She’s not exactly a hard target, but to demonstrate the effect of her misdirection, I thought I’d get down with her scene by giving it some – mash-up style.
OK what I mean is I’ve changed some bits of her blog post to illustrate a point. See if you can guess which bits I’ve changed.
I’ve had an unusually frustrating day with Microsoft office, so I’m venting. Coincidentally, here’s a little titbit trawled from the oceans of Slashdot this evening – some anecdotal evidence of the way Microsoft do usability “research”:
I’ve participated in usability testing at MSFT (Score:5, Interesting)
… as a developer.
They basically have labs with one-way mirror. User is left alone in a sound-proof room and given a set of tasks to perform. Everything is recorded (including facial expressions and sound), and any developer can take a look at the test either from the adjacent room or from his/her workstation (using Windows Media Player). The only input the user gets is when he gets so confused he can’t accomplish the task from the list. In which case the person conducting the test just says “next task” and that’s it.
I feel that the end is surely coming for The Pirate Bay now. The recent outage, although only 3 hours long, brought about the action of a Swedish court order against TPB’s upstream ISP, will probably turn out so be one of the first of an increasing number of cuts. Still, I like their Churchillian parody response though:
I’m not sure if I’ve blogged this idea before or not, but here’s a mini-thread that came up on Slashdot today. It’s about of the ignorance that a lot of people have about data security that I thought illustrated my thoughts quite well:
>> You have no reasonable expectation of privacy in your email communication.
I think you don’t understand the concept of “reasonable expectation of privacy”. It’s not a technical idea meaning “this data is secure”. It’s a social/legal idea, meaning “third parties are supposed to know that this data is private, and so they should keep out of it even if they are technically able to look”.
I enjoy Seth Godin’s blog, but I do take it with a pinch of salt. I might have to increase the salt content a bit to get over this claim though. Still, just goes to show it’s always worth checkin’ the facts…
Here’s the video (9.6Mb mpeg, no sound) – Seth likes videos.
Regular readers of Webtorque will recall that I put forward a theory of statistical information some months ago, which probably needed to be read in the style of the Monty Python sketch of a similar vein.
Today, I have another theory about the visual presentation of statistical information, and it is a theory that is this:
The value of a statistic decreases exponentially to the amount of non-statistical information included with it.
This is therefore a theory of chart junk: if you draw a graph, and show the X and Y axes as being made out of clocks and cherries respectively, you have decreased the value of your chart by an amount corresponding to the two distracting things you’ve added to it. The same is true of diagrams in general. I say it’s exponential, but if it’s not then it’s certainly not a linear function.
The corollary (oh yes) of this is that it’s pretty hard to do much damage to a chart by removing things, so they’re usually good candidates for reduction.
A couple of years ago, I was obliged to find out about the user experience of Verified by Visa and the Mastercard SecureCode systems for inclusion on our site. it was plain to me from the outset that the designers of 3-D Secure (the protocal on which these are based) had not a clue about what real people are like, or how true security works. Cory Doctorow put it best when he described the credit card companies as “phishing their own customers.”
Today’s news from Tinsel Town is that the heirs of J R R Tolkien and the charity they head, the Tolkien Trust, are seeking more than $220 million in “compensation” from New Line Cinema as a cut from the huge profits from the Lord of the Rings films. The family say have a right to this money because it was promised to them in the contract the author signed in 1969 with United Artists.
The moral, social and (at these sums) economic impact of all this seems rather remarkable. The author of the original work has been dead for almost 40 years. He received $250,000 for the film rights (perhaps about a $500,000 in today’s money). Yet society, and not least Tolkien’s children, sees nothing wrong with providing rewards to his heirs – heirs that had nothing to do with either the books or the films – in perpetuity.
Of course, this particular case is fuelled by contract (and I don’t know anything about the charity involved), but as copyright terms extend ever onward to infinity, will we see a new aristocracy arise from all this? Those who through nothing but the accident of birth are born instantly into wealth for generations after a single individual of their blood line wrote a book, composed a song, or wrote a play. What is the reason for this? What does it serve other than greed?
The next time I undertake any contract work, I’ll try slipping in a clause that commits my client to paying me and my heirs an income after they’ve paid me a lump sum for the work. Just a few quid a month. Nothing too greedy. But in perpetuity, naturally. I wonder what they’ll say?
Whether or not you think that “user-centred design” is generally a good way of designing a web site, most would agree that before doing any real design work, you first need to listen. Ideally, you should listen to the people who will be using your site. At the very least, you should listen to some or other form of research that can give you ideas about suitable design directions to follow. When it comes to design, selflessness is the goal. Alan Cooper has based a large part his career on this idea. Love you, Alan.
The trouble is, it’s practically impossible to keep your own opinion out of the picture when coming up with solutions to design problems. No matter how much research you do, personas you create, or lab sessions you run, research alone cannot tell you exactly what to do in terms of the detail of the design itself. So the practical effect of research is to lead you make assumptions. Of course, the hope is that these assumptions are correct. On the other hand, some people make a virtue of not trying to listen too much, and instead relying mainly on their personal opinions to produce good designs. Apple, 37Signals and I’m sure various others, are among these. What they do is simply bring assumptions out into the open.
About a year ago, I decided to turn off pagination on this blog. If you scroll down, you will see at least the introduction to every post I’ve ever made – approaching 700 now.
The reason I did this was to have some counter evidence to give people when they tell me that long pages are bad because they have “load” problems. My supposition was that assuming you used well-designed markup and CSS, you could have an almost infinitely long page and nobody would notice. While those parts of the page below the fold are loading, you are probably looking at the parts that are above the fold, so the size of the page doesn’t matter. You can try this at home.
The current total download size of the page is reported by YSlow as about 2.3Mb. From time to time I remember to do a subjective test of this page to see how it’s doing. While it takes about a second or so for the above-fold content to appear (somewhat slower than I would expect), after that it’s usually fine on most connections I’ve tried.
I wonder if anyone else has noticed?
Earlier last week, the mighty Joshua Kaufman brought my attention to Jakob Nielsen’s latest alertbox about removing masks from password fields. This sparked some interesting debate, and it got me thinking again about passwords and security in general.
It has often seemed to me that the first mistake people tend to make in applying security is they think more is more. But to paraphrase Burroughs: without analysis of the threat, security can never be a means to any practical end other than simply more security. A wonderful example of this mistake is in Cory Doctorow’s recent Guardian piece about how he and his wife tied themselves up in knots when they tried to work out what would happen to their encrypted hard-drives and network passwords once they died or were incapacitated. The result being almost complete paralysis.
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While I’m obviously rather late on the uptake here, I recently (and rather reluctantly) upgraded to Office 2007 on my work laptop. The “ribbon” UI is now sapping my will to live – I had to resort of Googling to work out where the “Links” dialogue had gone in Word, and many functions in Excel seem to have just disappeared.
But one thing suddenly jumped out and grabbed me the other day as I was using Outlook. Finally, after about 15 years of total and utter madness, the one feature I have wished countless times was different, has changed:
With the Kindle DX — Amazon’s new large-screen e-reader – the debate about the delivery of information via printed paper compared to that of digital is starting to pick up even more. Earlier, I’d wondered about reasons to prefer dead tree media that weren’t based on just aesthetics. I see that in reviewing the new Kindle, and much to their credit, Slate has avoided misty-eyed discussions of ink-stained fingers or the timeless aroma of newsprint. Instead, they’ve gone for “graphic design” (although they actually mean information architecture, but I’ll let that pass):
“But both versions of the Kindle are missing what makes print newspapers such a perfect delivery vehicle for news: graphic design. The Kindle presents news as a list—you’re given a list of sections (international, national, etc.) and, in each section, a list of headlines and a one-sentence capsule of each story. It’s your job to guess, from the list, which pieces to read. This turns out to be a terrible way to navigate the news.”
“To hell with you. To hell with you and to hell with the Internet. It’s distracting. It’s meaningless; it’s not real. It’s in the air somewhere.”
Ray Bradbury (90) doesn’t explain why he doesn’t like the Internet, but I think I can make a good guess based on the “it’s in the air somewhere” remark.
Whenever anyone discusses the merits of books over digital literature, somebody always says something about how nothing can beat the feeling of a nice book: the paper, the ink, the smell of it, the weight of it, the warm, friendly feeling, etc. etc. Indeed, the emotional aspects of printed media usually seem to be the only argument presented in favour of them. Fans of dead tree media say that books and paper are emotionally better because they’re tactile and look nicer than [insert technology under discussion]. Bradbury’s attitude seems to be no exception.
What, exactly, do otherwise intelligent Americans find so objectionable about the effective use of swearing? Here’s Seth Godin, marketing guru and otherwise all-round sharp cookie, upholding the grand US tradition of wondering more than seems even remotely reasonable about somebody who likes to put swear words in their books. Who cares? You may as well fret about somebody who puts too much sugar in their tea. File under Impenetrable Cultural Mysteries.
This has been a pet peeve of mine for a long, long time: if you’re going to put information about something on the web, PUT A DATE ON IT. It’s not hard – it can be automated, fun even. As it is, I have to ignore stuff like this because I don’t know if it was posted yesterday, last year, or 10 years ago. What was the author thinking? For all I know, the article is completely irrelevant.
Somebody is now going to point out that there is in fact a date on the page and I just didn’t notice it. Or they’ll say you can query the HTTP server for the last modified date or something. Not that I would be remotely bothered. Dates on information are of crucial importance. Not giving them the prominence they deserve is crass stupidity.
I’m watching the keynote from Google I/O the other day and it’s impressive stuff, technically at least. I can count on the fingers of one hand the occasions I’ve wanted (or needed) to collaborate on the same document in real-time with anyone, but I shall curb my natural cynicism. The mere fact that they are releasing a large part of Wave as “open source” (no mention of actual licence as yet I don’t think) makes it all an order of magnitude more exciting than if (for example) Microsoft or IBM were presenting these ideas.
There is a lot to take in here, but some initial thoughts from my notes:
I’ve just been mailed by a company called Zetetic about their mobile password storage application called Strip.
Zetetic are interesting in that they are a small, cutting-edge software development house specialising in RoR and .NET. They appear to be principally a consultancy, but also develop and and sell their own applications. This is very similar to that other noo-tech (and intensely American) poster child, 37Signals.
Have a look at Zetetic’s about page. What (to me) is also immediately interesting is that there is nobody on the team who is putting their hand up for user experience. Both of the developers also have the word “senior” in their title, as if that meant anything in this context (the only other people in the company are the founder and a support hand). But I’ll let that go.
First, let me say that I have nothing to hide.
Well – I wouldn’t want random strangers looking at my bank statements. Medical records would also be private (although I’m sure I’d put a brave face on any public revelations). Where my kids are is also off-limits. I won’t tell you how much tax I pay (other than it’s too much), or how much I earn, what party I actually vote for, my sexual predilections, my membership of various clubs and societies, where I went on holiday and when, and … lots and lots of other things.The potential list is long. I would think that most people’s lists would be of a similar length. In reality, we have a lot we want to hide for no better reason than privacy. Living in a panopticon is not something we want to do.
Swedish artist Montt Mardié has made an anthem for the Pirate Bay. Rather nice. I’ve never met a Swede I didn’t like.
I know people love to hate Slashdot, but I’ve always had a soft spot for their experiments.
Just so wrong – and you have to dismiss it with a mouse click as well. Possibly an even worse violation of the principle of avoiding user distraction than Windows networking trumpeting its wireless connections. Why should I care?
It’s so hard living through the dawn of interaction design. All I can hope for is that we will see a day when people who are responsible for design decisions like this are burnt alive on a pyre of unsold copies of Acrobat Professional.
The campaign starts here.
The word “Internet” needs to be capitalised. It needs to be capitalised out of respect for its importance and the fact that it’s a proper noun. We don’t write about “the pacific” or “oxford” or reading “the times newspaper.” We should not write about “the internet” for the same reason.
I’ve always capitalised the word “Internet” because if it wasn’t for the Internet, I wouldn’t have a career, a house, a car, or a life. The Internet is a place, a concept, a thing – and a very important one at that.
So it’s time all those closet Internet-hating sub-editors (the ones that secretly – and needlessly – fear that their jobs are being stolen from them by the machine) to grow up and pay homage to the word. And the word takes a capital eye.
I remember an English teacher asking us what, in our opinion, was the most useless thing we would have to learn at school. I replied that I thought it was the capital cities of the world. What possible advantage could you have over anything with the knowledge that the capital of Peru is Lima? I was somewhat surprised that he agreed with me – although I later found it would be a trick question. He was making the point that education itself is useless – something about Milton. But that’s another story.
So, jail terms for the Pirates of Pirate Bay.
“Judge Tomas Norstrom told reporters that the court took into account that the site was “commercially driven” when it made the ruling.”
Yes, you could outlaw all trackers, but that’s not going to happen. The fact is that the verdict – as the defendants have always pointed out – is merely theatre. The music industry had to do something, so they did this. It is significant that the trial was a pretty close run thing, and the prosecution didn’t get nearly all they wanted. The damages awarded in no way reflect the music industry’s fiction that every illegal download is a lost sale, and the appeals process has yet to begin. The site itself will carry on, and the entire affair will be more fuel for the likes of I2p and others.
It’s that time again, when my fragile designs need to be encased in a sturdy barrel of documentation and set off down the rapids of implementation. All I can do is hope that they end up at the bottom in one piece.
If there’s one thing that’s constant about documentation, it’s the maddening inconstancy of its form. This seems to be due to the inconstancy of the development process itself, which is something now gradually being accepted via things like Agile methods. For example, I was interviewing somebody for an IA position the other day and we talked about what kind of documentation they had done. To him, documentation is like doing bird impressions: the lesser spotted prototype, the crested sitemap, the heavy spec. He could do them all to order. None of them was any better or worse than any other. What mattered was whether they were appropriate to the circumstances of the project. Stodgy waterfall methods demand huge detailed documents, while groovy Agile projects demand throwaway prototypes. The IA just produces what’s needed. None were a magic bullet, and none very effective really, and he was the first to admit it. We can only do our best.
Come Together – and I put a donk on it (3.2Mb mp3). Wonder what the rights position is on this?
Hello? Can you hear me? This might sound boring – a technicality. It involves industrial regulation, copyright and law. But it’s important, and we should all be at least concerned, if not angry, about what is now happening in the European parliament. What is more, time is running out and we need to act now.
What is this about?
The music industry (people who make money from musicians: for example Sony Music, EMI and industry groups that represent the recording industry like the BPI) want more money. Various reason are given: piracy, advances in technology, the situation in their markets in general, musicians needing pensions (er, no that one doesn’t make sense to me either), and other things. But we all know you don’t really need an excuse to make more money. If you see a way of getting more of it, you go for it regardless – just ask bankers. Greed is good. So, the music industry is asking politicians in Europe to make a change to copyright law so that recordings can be under copyright for up to 95 years. Right now, it’s 50 – not a very long time to make money from anything, as I’m sure you’ll disagree.
Regular readers of Webtorque will know that I’ve droned on about tag clouds several times. Here I go again, but this time, it’s final. I promise. It comes of a brief discussion about our opinions about tag clouds at work this week, which was a good opportunity to summarise what I thought about them – and over a nice cheese sandwich, as it happened.
Tag clouds are good at doing a very specific task very well, but are also hideously misused to the point of utter meaninglessness in a great many contexts. While I don’t think there was any researched intention behind their first use as we know them today, it turns out they are extremely good at giving a semantic summary of a large body of text. As such they offer a level of abstraction above the traditional synopsis, and this can be valuable in the right context.
In January of 2008, a new property website called Zoopla! started up. With property prices going ever skyward, it wasn’t exactly a surprising launch, but Zoopla! itself was surprising. Like all very good ideas on the web, it was simple and well executed, yet allowed for good, often complex, effects to happen: list every house in the UK and allow their owners to “claim” them, declare their intention to sell, and tune the price with extra data against a global price estimate, itself refined by network effects. Estate agents were (at least in theory) nowhere to be seen. The CEO even gave me a bottle of wine.
I’ve re-visited Zoopla! a few times since then, but today I see they’ve changed. They have, to put it simply, sold out to the estate agents. Gone are the comprehensive listings, the house price algorithm presumably now a figment of the agents’ traditional hype. I learnt in the new year that they’d found a large investor – the ominously named Octopus Ventures. From the press release:
‘Alex Macpherson, Chief Executive, Octopus Ventures, said: “Zoopla.co.uk has the potential to become the UK’s most valuable property asset. It is an extremely compelling proposition…”‘
He was right, but what he did with his £2 million doesn’t make Zoopla compelling in any way at all. They’re just like any other estate agency site now. What a pity – and what a waste of a good idea.
RIP Zoopla – you’re going nowhere now.
Headphones are wonderful things, and I’ve been amazed at what I’ve been hearing through them recently. In a fit of nostalgia, I decided to sit down and re-visit Grace Jones’s version of Sting’s Demolition Man (mp3, 5.6Mb). Leaving aside its merits as a pop song, I think it’s one of the greatest feats of studio sound production ever achieved. Here’s why (warning: what follows is dancing about architecture).
So I bought an MP3 player this week. The reason I’ve not owned one before is simple: motorcycles. For the past 10 years or so until the end of 2008, my main form of daily transport was two wheels powered by internal combustion. But when I started work at Expedia, my route in was too easy by tube. Being almost at the end of the Northern Line, I can get a seat most mornings, so with some regret, I sold my bike and joined herd. Yes, there have been delays, train oddies, and the occasional ride down the wrong branch, but so far it’s been OK. Really.
First stop on the line for music I’ve been wanting to listen to is The Pixies, and maybe the Violent Femmes, although I’m currently giving the Prodge’s new album a go. At this rate I might have to add my Last.fm widget.
Join the blackout.
So I’ve been asking my MEPs what their position is on the proposed EU extension of copyright term in sound recordings. The motion, as currently tabled, calls for copyright to be extended from its current 50 year term to as much as 75 years plus the life of the artist. I am in strong opposition to any extension, but not in any particularly rigorous way, so I thought it would be good for me to examine the arguments to better understand why it is our elected representatives in Europe seem determined to flush culture and common sense down the toilet.
Here is a summary of the main arguments put forward, and my rather amateur thoughts interjected (thanks Ben for some hints here too). This is based on a reply to an email sent to me by one my MEPs, anonymous because they have yet to reply to my request for publication.
Cripes – looks a bit serious!
Quoting a single statistic to support an argument is rarely very impressive, regardless whether the numbers themselves are right or wrong. I would say that most statistics are nothing without context. Context is the air that statistics breathe and the engine which powers them to make a point. Yet far too many people simply pluck them off a tree and offer them up as withered, emasculated and pale.
Here’s an example: the famous statement, “Half the world has never made a phone call.” The effect of this adage was analysed by Clay Shirky in 2002, and it’s a prime example of a number rendered powerless by a lack of context.
Peter Morville has put together a list of twenty user experience deliverables with links to relevant resources and examples.
This is certainly interesting, and Morville is an interesting cove, not least because he’s been on the scene for so long. However, I can’t help reflecting on the fact that he is a consultant. Seen in that light, the “deliverables” culture he presents takes on a rather different hue, and I wonder how many of his admirers fully appreciate that.
“Any clod can have the facts, but having opinions is an art.” — Charles McCabe
So take that, “programme managers”
Let’s hope the march of paid lobbyists and other industry schills in Europe will be stopped by these clear and concise arguments against extending copyright in sound recordings. It’s rare that politicians don’t take the side of big business, but when the pandering to greed and the destruction of the public domain is this blatant, perhaps common sense will prevail. The European Commission is due to vote soon on the issue.
(Thanks Ben – Link)
Write to your MEP, as I have, and ask them what’s going on. What is copyright for, who does it benefit and why is it always being extended?
The background to this was a discussion I had several months ago around the pros and cons of using calendars for date range selection, for example in booking a hotel. As with many design issues, this is one heavily encrusted with tradition and gripped by the dead hand of the “design pattern.” In an attempt to think about it more effectively, I cast the calendar (in the context of date range selection) as an anti-pattern: wasting space; requiring you to interact in more than one dimension; an inappropriate emphasis on days of the week, and other problems. In response, I came up with the idea of a time line instead. That too had flaws (not least because my initial approach attempted to build in too much into a single UI), but I think it had legs.
Whoo – it works! Get it here!
With the illegal shell script I’d been attempting to use previously (circled) – now it can be told.
From BoingBoing today (guest blogger Clay Shirky!):
Mark Hurst, the user experience expert [at MeetUp.com], talks about Tesla — “time elapsed since labs attended” — a measure of how long it’s been since a company’s decision-makers (not help desk) last saw a real user dealing with their product or service. Measured in days, Meetup approaches a Tesla of 1.
Coincidentally, last week I suggested that we should have a company policy to allow all employees to have an opportunity to see a real person use our web site at least once every few months. I would think that MeetUp’s staff don’t number much above 20, so in a company numbering rather more than 10 times that, a low TESLA count measured in months wouldn’t be too bad.
Of course, this wouldn’t speed up our development cycle, but it might put a fire under some of us! I still have doubts as to exactly how “dead simple” it would be to recruit – and keep recruiting – normal people off the street every day. See my comment on the post – people (bless ‘em) are all different, and the meet-and-greet overhead alone would be significant at least for somebody. But it’s certainly worth trying to institute.
I’m also tempted to make a comment about whether MeetUp.com is any better or worse for this technique. But I won’t.
Phew. I’ve just got out from a large amount of IRC and email about this and this bug on Wikimedia. As of about midnight this evening, it’s boiled down to what seems like (at worst) some over-zealous censorship by the IWF which has now been corrected.
I spent a while hanging out on Be Internet’s new IRC channel watching a couple of people discussing the issues. One of the chatters was kicking up a fuss about it, while just about all the others thought they were over-reacting, mainly because it was about child porn. Kiddie porn is of course a terrible platform on which to make any case for libertarianism, so he/she obviously wasn’t going to get very far. The consensus was that the blocking of a Wikipedia page was of no consequence because most thought that the blocking of such material was acceptable.
What I found more interesting about the debate was the point when the lone voice tried to cast about for non-porn examples. The suggestion that ISPs might block sites with material that infringed copyright seemed rather more contentious. That, agreed all, would be unacceptable.
So, perhaps an interesting test of the net canary in some ways.
If you land on a web site you know nothing about and it asks you for your authentication details to another system, you should (if you have any sense) immediately hit the back button.
Yet with all the hand-wringing about phishing, identity theft and net crime in general, a site called Power.com apparently sees a business model in blithely asking people for their Facebook (and other) login information. They then use that to plonk all your network information into one place. Incredible, but true. I hope for all our sakes their fail abysmally.
Don’t get me wrong – there’s nothing automatically bad about pooling all your social data (we have emerging protocols for that), but the idea of asking for authentication in this way completely undermines best practice for identity protection and general security. How on earth are people supposed to navigate the datasphere safely if this kind of idiocy catches on?
This is even worse than the practice of sites like Facebook asking for your Gmail credentials so they can mine you for contacts (“We won’t store your login details – honest!”), if only because you have usually established a relationship with them first. There is also some measure of trust involved, however scantily considered that might be.
Yet another example of how, in 50 years time, people will look at the use of networks in the early 21st century and shake their heads in sheer disbelief. And providing the historians some evidence of the lunacy, Mashable thinks it’s all a-OK! Words fail me.
Well, I posted some words about it in a comment – couldn’t resist.
Several years ago, I was looking at the then newly-redesigned BBC weather page. I marvelled at how bad I thought it was because it failed to answer the one question that I always want to know right off the bat when I ask for a weather forecast: will it rain? I don’t care about wind direction, millibars, visibility or even temperature much. I just want to know whether to take my umbrella.
So, I sent them a ranting email about it. A couple of years later, I found out by complete chance that the email had been read (and boggled over) by somebody I later ended up working with on the BT.com redesign at Oyster Partners. Whatasmallworld.
Anyway, here’s a site that almost gets it right. It just needs to express the forecast as a percentage as well, and I’d be as happy as Larry.
Ever since Minority Report brought gesture-based interfaces into the public eye, there are been periodic demonstrations of their evolution in the real world. Here’s where MIT’s John Underkoffler, one of the consultants who were used by the producers of Minority Report, has got to with his g-speak “spatial operating interface” (SOE):
As with most of the demonstrations of gesture-based and multi-touch interfaces, they are high on wow factor but rather low on suggestions for how such a UI would be useful. That’s not necessarily a problem of course – research is research. But it’s notable that whenever such interfaces are displayed, there are a large number of people who seem convinced of their utility.
The Pirate’s Dilemma – How Youth Culture Is Reinventing Capitalism – Matt Mason, Free Press 2008
The subject of politics, as they say in college, is history with the work taken out, and history is politics with the brains taken out. While I wanted this book to be an analysis of the political, if not economic strata of Internet-age capitalism, it is in fact little more than a pleasant wind through the recent history of “underground” music, with some loose observations about how people make money along the way.
Mason’s thesis is that art, and in particular the art of making money, progresses by internalising marginal forms. Despite the fact that this should come as a surprise to nobody, we spend most of the book being persuaded. The potted histories he provides are on the whole well summarised: how Richard Hell founded the punk styles that came to be sold into the mainstream via VICE Magazine; how a teenager from London became a millionaire without having a record deal or any commercial airplay; how hip-hop came to be the ultimate commercialised youth culture by maintaining a lucrative stasis of “being real” while managing to funnel large amounts of money to a small amount of people, and so on. Nor does Mason seem to mind losing his way in this. At one point, an entire chapter (“Real Talk”) takes a detour into the biographies of assorted hip-hop artists, lapsing at times into simple hagiography. He treats us to various titbits along the way: step-by-step instructions on how to create a remix is doubtless informative, but leaves one wondering exactly how this helps us to understand the “reinvention of capitalism.”
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Just noticed this old idea dressed up as a new one on TechCrunch. Out of curiosity, but mainly because I thought it might not be as lame as it first looked, I installed the Firefox add-on and it showed me this:
“Kickass search results”, eh? Not only is it yet another Alexa clone, but isn’t this opposite of search?
A real bugbear of mine is that popularity is far too often confused with relevance. The fact that people can self-suggest relevance based on the perceived preferences of others is highly insidious. Even if it didn’t, just because 20,000 people are looking at a website doesn’t mean I should be as well. Worse, it’s usually easy to game the system by exploiting these effects. I’m sure that’s how Stock, Aitken and Waterman sustained much of their output, for example.
Things are so bad that even the BBC News website now shows links to “popular stories.” The editorial effect of having the BBC decide for you what is and what is not relevant is bad enough, but to compound that by presenting “popularity” as a desirable filter for news is just evil. So it is with OneRiot. Don’t count on finding anything that you’ve not found already.
I’ve not been writing (that’s what we posh people call blogging) nearly enough. Look at me: two posts a month in the last 18 months or so, yet my life is a sumptuous feast of complex events, rare occurrences and fascinating adventures – and that’s just with my UX hat on. Why, just today, some designs I’d done several months ago went into UAT!
So, I’ve been looking to other writers for comparison. Seth Godin fairly blasts it out on his blog. How does he keep it up? It’s all good stuff considering he’s probably writing it with one hand while chairing some huge marketing meeting of corporate pillars with the other.
It’s a funny thing this writing business. Maybe one day I’ll find out what it’s all about. Stand by for a book review next though.
Nothing is completely new, it just evolves. So it is with content on the web: the traditional free print model of allowing access to content as a way of getting readers to do something profitable has been transmogrified under the influence of SEO and Google’s all-powerful PageRank algorithms.
It now doesn’t matter how good your product is, or how satisfied your customers are – if you have any competition, you need Google on your side to pull in the punters. What the web gives with the promise of reach, it takes away with the threat of obscurity. The need for Google visibility is, to say the least, pressing.
What’s particularly interesting is that as a side-effect of this need, the generation (some would say abuse) of “related content” becomes as important to businesses as traditional goods and services. So it’s not enough to sell spanners – you need to have articles about using spanners that get linked to and talked about. How to open a tin can with a spanner, the history of the spanner, using spanners in dressmaking, how spanners won the war, and so on. Such content fertilises profitability on the web because when people link to it, and Google sees the links and indexes the content, you’re visible – hopefully beyond your competition.
So far, so Seth.
I’ve just sent this to eBay in response to their request for feedback on their new item page design:
“You are definitely on the right track with this.
For years eBay’s page layouts have been painfully bad. Not just run-of-the-mill poor like Amazon or Buy.com, but wilfully, painfully, awful. While most sites merely ignore user experience, eBay positively buries it.
With the new item page design, you have at last discovered the use of typography and colour to aid the presentation, and tabs to remove much of the initial distraction. You seem to have actually produced a design based on some kind of imagination of how your customers use your site. That is something I am deeply grateful for.
So for this I congratulate you with all my heart, and hope that future design changes show a similar awakening to improvements that in many cases are about a decade overdue.
Here, in case they change them, are the screen shots for the record:
- Old layout – a usecrime in progress
- New layout – not at all bad in comparison
- Message window – the worst piece of information design normal people are ever likely to encounter on the web. Just stunningly bad.
I must have followed (and contributed to) dozens of conversations about web prototyping tools over the years. Having skimmed through yet another thread on the topic this week (this time on one of the LinkedIn UX groups), pretty much the same pattern repeats itself. Some swear by Visio, others Axure. Some say Fireworks has no equal for the task. PowerPoint might also get a few fans. There is always somebody who declares that Omnigraffle wins hands down. Somebody then usually mentions iRise, sometimes Flash, and then perhaps we’ll get a left-field suggestion like Acrobat, Excel or some Photoshop plugin. Like all “what’s best” discussions though, it ends inconclusively, and usually on a tangent about something unrelated.
But what if we were to organise a playoff? A playoff would not determine the “best” tool (boring as is may be, I think that depends on circumstance), but it might throw up some interesting observations. If nothing else, it would be fun to do.
Another day, another… hardly a week goes by without… if I had a fiver for…. I’ve lost count of how…
The latest incident of data loss really, really plumbs the depths. I’ve started to pay less attention to the detail of such cases recently because it’s plain they’re simply endemic, human failings and not something we can somehow cure by tinkering around the edges. But I’ve just been reading this, which says:
“The portable drive contains the names, addresses, passport numbers, dates of birth and driving licence details of around 100,000 serving personnel across the Army, Royal Navy and RAF, plus their next-of-kin details.”
Wow. Just… wow.
The icing on the cake is that it was all on a portable drive as well. Words fail me. All that data in ONE PLACE.
I’ve just spent about 10 minutes of my life trying to re-boot my mind after it suffered a cognitive blue screen of death on reading the question “Will Web 3.0 decrease or increase a user’s experience?”
Deon Jenkins, an information architect at IBM, asks this question on a LinkedIn forum I’m a member of. It fell into my inbox like some kind of existential hand grenade this evening.
Every now and again, you have to evaluate what it is you are doing in life that’s so important. I find that a lot of that evaluation comes down to the value of the language you use in your work. If the words work, make sense, and aid the progress of ideas between you and the outside world, then things are probably going OK. If they’re anything like what Jenkins is using, you’re screwed.
Just as various people in the banking industry must have worried what would happen when all that toxic debt was discovered, people (well, me anyway) sometimes worry that the whole experience design and usability thing is being ridden out to the wilder plains of lunacy. I just hope Mr Jenkins has his cover story worked out.
Apple have threatened iTunes-listening Britons with the closure of their iTunes store.
I think this is unlikely to happen, but if it does then the P2P networks will get rather more traffic, thereby providing even more proof that the publishing industry just doesn’t understand what’s happening. Every time they try to throw their weight around like this, it make them weaker and the darknet (1Mb Word file) stronger.
Be that as it may, now might also be a good time to point out an inaccuracy in the BBC’s reporting on this. They say:
Apple pays an estimated 70% of digital music revenue to record companies which in turn pass on a percentage to artists [my emphasis]. It is that percentage that is expected to be changed on Thursday.
Actually, I think the National Music Publishers’ Association pays this percentage to songwriters and composers of works via the publishers that the NMPA represents. And (surprise!) the publishers cream off between 3 to 15%. In many cases the composers are not the same as the artists that perform the works, and many will in fact be dead (the money goes to their relatives, estates or licensees, or nowhere if these cannot be found).
But who cares? The way the money works in music is – to say the least – opaque. With the exception of a tiny minority of super-stars like Cliff Richard and Simply Red, when you listen to your favourite band, you are listening to indentured servants. What will happen when we realise that the copyright system overall is completely iniquitous? In 1994 (MMC, 1996), 10 UK composers received more than £100,000 (from performing and mechanical royalties). How many people working in the UK music industry that year who were not composers earned more than £100,000?
I’m betting that it was rather more than 10.
Southern Electric are total muppets. Accessing their site using FF3 under Linux shows nothing but the Flash background (I hardly ever find sites that are completely broken these days). Not only that, when I try to update my profile, they tell me to choose a “proper” surname!
Could there be a less effective wording for an “invalid character” message? When it comes to something as sensitive as people’s names, if you can’t parse characters in them, just silently replace with spaces on submit. What Southern Electric are doing is just insulting.
For no particular reason, I’ve been editing the Wikipedia entry for Megatripolis this week, mainly tidying it up a bit. I added something about pHreak a while ago, but in the course of editing this time, I found this photo, taken in about 1996, of the pHreak BBS being demonstrated at the club. Ahh, nostalgia!
When Apple launched the Mac, one of its supposed great advantages was that it was graphical. “Just point and click” – what could be easier? Certainly better than the awful DOS (or even UNIX) command line! The command line was thus condemned to be seen as symbolic of the old school. Arcane commands typed in a green or black screen – unfriendly, cold and unsympathetic.
Apple may not have intended this to be the case, but I have always thought the opprobrium of the command line to have been an over reaction exploited by clueless marketeers. It is in fact exactly the opposite of what its detractors have it to be, and I believe will become central to the way we use computers, just as computers become central to the way we live our lives. The arrival of the Internet, and specifically “Web 2.0″, means the CLUI’s time has come.
I’ve just been watching this video from Adaptive Path in response to Mozilla Lab’s call for participation. The video seems to be more of a PR play for Adaptive Path though, and not a serious attempt at design direction – which is a bit disappointing, but no matter.
There are a number of things that can be said about the concepts presented, but one thing in particular caught my attention: the appearance – stunningly – of mystery meat navigation. This time it was in the form of radial menus and clouds of anonymous icons that stay anonymous even after they achieve focus.
Oddest thing I’ve noticed with the new design so far: in common with the old design, they seemed obsessed with limiting the number of links on a page to a measly 10 before paginating. Unless there is some awfully negative side-effect, pagination should really be delayed for as long as possible. Webtorqe’s pagination is set to kick in at 1000 items (I have 285 posts at the moment so you won’t be seeing it for a while). I can only assume this ruthless truncation of pages on delicious is down to performance reasons because it’s certainly a UX downer. Surely 10 is ridiculously low though?
Incidentally, my favourite change is the fact that they’ve finally got delicious.com and not that damn domain I could never remember.
Michael Forrest has his new album out today. I’m downloading it now, and I commend you to do the same. It reminds me of artists as diverse as Cobra Killer through ATR to Momus and Barry Adamson. This is definitely going out on my ShowCenter.
I’m always interested in the way artists choose to distribute their work – in may cases more so than the work itself. Forrest is notable not least by adding some weight to a casual observation I made about a similar online distribution of a work by Paul Robertson. Forrest distributes the work via the Internet direct to the audience, but this time imposes a time window of 25 days. He also says nothing about any licence.
In the absence of any further information about the license, we must assume it defaults to restrictive copyright. However, I find this an intriguing development not only because Forrest is silent on this point, but also because he invokes the concept of scarcity.
In the digital age, there is copyright and shades of it meditated by CC. There is also the idea that nothing matters as long as its free. I don’t quite know how to deal with scarcity in either context. Perhaps I’m making too much of all this – but my point is that I think those who have championed alternative licensing models may have misjudged the way the public will use (or ignore) the provisions of such schemes. If REM can release videos under a perl licence, “rip, mix, burn” may start to apply to more than just the work itself.
At least I assume it is:
Argh! The reform of the “European law on electronic communications” (AKA the “Telecoms Package”) will be debated in the European Parliament on 7th July – Monday!
Why the sudden flap? Well, it seems they’re at it again. Here’s what’s going on: take one, large, boring piece of regulatory legislation up for routine amends that most MEPs have little interest in. Insert some clauses that bypass the rule of law to allow unregulated surveillance and denials of the right to privacy. Make sure nobody notices. Wait for it to get rubber-stamped by a snoozing bunch of representitives.
That, my friends is democracy at work in Brussles whether we like it or not. All we can do is get on the wires and pummel our representitives to do something.
Here’s my letter just sent:
I’ve recently read We-Think by Charles Leadbeater, having attended one of his talks a couple of months ago. I thought I’d record my thoughts on it.
Books about the socio-political or cultural effects of the Internet are rolling fast off the presses right now. I’m now feeling a little less like the pallid geek I once was. The penny has dropped, even in the hallows of Downing Street (Leadbeater was a Labour advisor under Tony Blair for a while), that something rather important is happening out there in cyberspace. Territory is now being claimed by everyone from the plainly trivial likes of Macolm Gladwell and Andrew Keen, to the highly constructive, if sometimes baffling, Clay Shirky and Seth Godin.
Leadbeater sets about documenting the various phenomena he finds on the net to support his formulation of what he calls “we-think.” In a nutshell, we-think is the practice of solving problems or enhancing the quality of life by the free exchange of ideas and resources. Such activity tends to move from the periphery to the centre until – if it survives – it pervades the normal way of doing things. Examples of course are free/libre and open source software, but also offline activity evident in grass-roots initiatives in developing countries that spring up independently of governmental or official sanction. All this, he says, may be a new phenomenon in modern history, but a return to aspects of ancient modes of life which hitherto had been sunk beneath the waves of industrialism and refinements of capitalism that came with it. Well, I’d by that for a dollar, even if I can’t understand Leadbeater’s connection between a third-world micro-loans system and playing World of Warcraft.
In many cases, the design and content of a “home page” – the first page you see when you view a web site from its document root – owes its existence more to tradition than sense. Perhaps a home page speaks to the idea of a “cover” in the same way as a cover for a book. However, web sites don’t have pages that need protecting from the outside world – quite the opposite in fact. In the age of Google and ever-increasing findability, providing a summary of the site is often unnecessary. There are several other reasons to abandon home pages as well. Here are a few thoughts I’ve been having about the issue.
One thing that bothers me about “design patterns” is that they don’t always seem to be the best method of solving a design problem. In many cases, patterns are patterns simply because they are popular. This of course is a phenomenon not limited to design (music, for example, is another case in point). However, it becomes particularly frustrating for designers when a sub-optimal pattern then gets in the way of better designs because the pattern becomes something that people expect. Significant modification of the pattern is seen as negative, even if those modifications are demonstrably better. But you can’t do something better by doing the same thing as everyone else.
One example of a design pattern being a poor solution to a problem is the use of pop-up calendars to allow date range selections on form fields. Here’s an example of what I mean. I’ve chosen an example of a single calendar for selecting ranges because I think it illustrates better the points I’m about to make. A more common example is the “from/to” calendar: separate calendars for the “from” date and the “to” date, usually as separate fields on the form.
It’s out! Not seen it yet, but I’ll be downloading as soon as I get out of the bath.
In case you’ve not been following – Big Buck Bunny is a feature-length 3D animation – and this is what makes it special. Do them a favour and download it (preferably by BitTorrent if you can).
While I yield to no man in my admiration of Tim Rowe, I cannot accept his latest invitation to join him on faviki.com. This is because I have resolved to boycott any new service unless it supports OpenID.
I have written to Faviki about this. Let’s see what happens (nothing probably), but in my opinion, these days any new service not supporting OpenID deserves to fail. I have upwards of fifty different logins for on line systems and it’s driving me nucking futs. It’s got to the stage where the cost of having to comply with yet another “must contain two numbers and capital letter” idiocy is just too much unless the payoff of demonstrably huge.
While I’m at it, Marcus has been doing some creative thinking on ways to manage on line systems without login, or at least without the traditional hassle of having to remember user IDs and passwords. He also drew my attention to OAuth the other day. It seems very interesting – if only I could understand it.
In my dreams, I like to think that if I ever made a lot of money I would be like Joi Ito. He must rank as one of the most worthwhile people on the planet, and somebody that I’d love to meet. Today, he writes an astute post about the “mobile Internet” and why nothing very interesting is happening in that space, nor will it ever while the current closed systems exist.
Incidentally, he recently re-vamped his blog, so even if you have no interest in the subject matter, it’s well worth a look: there’s some excellent design going on there.
What a beautiful mess. Your mission is to work out how to unsubscribe from one of the mailing lists in the “Newsletter Subscription” section. A lot of work went in to avoiding having check boxes in this design.
Server upgraded, Webtorque will be looking rather sqiff for a while until I work out the WordPress theme that I heavily hacked up and forgot to note any changes to… Enjoy.
[LATER] Pretty much done now. Wish I could work out a way of removing that pesky horizontal line beneath the header image.
Webtorque will be down this weekend for maintenance while I try to upgrade the server. It went wrong the first time, so here’s hoping. My Tiscali hell is also continuing though, so the downtime may be longer than it needs to be. Think of it as a rest.
I have a 12 month subscription to Britannica Online. This was advertised as a way of letting me link to full Britannica articles free of charge from my blog, should I so wish. Indeed, have a read of this entry, which you would not have been able to see unless you had been a subscriber (try linking to it directly – clever, eh?).
I assume this is an Old Media marketing ploy to get me to buy a real subscription once my free 12 months is up, or at least a tactic to fight back against Wikipedia or something, but that doesn’t concern me here. Instead, I couldn’t resist the temptation to look a gift horse in the mouth.
My ongoing experience with Tiscali’s appalling broadband offering has made me research the overall broadband industry in the UK. The picture is now becoming alarmingly ugly. Something has to happen to avert a disaster, and that something may be local networks. But before I elaborate on the solution (although not a new idea), let me outline the problem.
There seem to be several horsemen of the information apocalypse riding over the horizon towards us. First, there is market economics and the primary fact that the ISPs have clearly oversold their capacity. This has resulted in hoards of disgruntled consumers wanting access to content that is increasingly out of their reach, while the ISPs compete on price after having exhausted what (if anything) they spent on infrastructure. This is also compounded by many other related factors including the BT Wholesale monopoly, the feeding frenzy whipped up by the 3G auctions, and the subsequent reluctance of network providers to invest in better delivery platforms after the spectacular failure of 3G technologies to deliver.
My god this is awful. The entire weekend my net connection with Tiscali has been so slow that YouTube, podcasts, BBC news and even Gmail have been pretty much unusable. I tried running a speed test just now and it timed out!
I now realise why I’ve always found broadband hell stories so boring – it was because I was living in a HomeChoice bubble! Broadband (DSL at least) has seriously crashed and burned in the four years we’ve been on our HomeChoice LLU cable. There was I wondering why people would grumble about getting less than 8Mb when our 2Mb connection gave me more than I could possibly download at speeds I was perfectly happy with. That’s because it was running at pretty much full speed the whole time.Now that we’ve been booted on to Tiscali’s execrable DSL system, I know what all the fuss is about. This is a disgrace. Something has to be done.
Current candidates are Sky and Virgin, and possibly Be. The complicator is the TV though. Tiscali is a TV/Broadband/Phone bundle. Coincidentally, FreeSat launches next month – or does it? Despite being a huge BBC/ITV joint venture, it seems more like a top-secret SAS mission. Not even Lord Grade’s mother knows the truth, I’ll be bound. Mind you, if it’s all a Great British Cock-up (as I rather suspect), there’s always FreeSat From Sky. Good to know we still have good branding agencies in this country, eh?
For the past two weeks, and coincidentally at exactly the same time as my family have been away, I have had no Internet access, and very little TV reception at home.
I count myself as a pretty intense Internet user (although I watch very little TV), so was interested to see what would happen without any connectivity. This was not by choice of course, but due to a problem with my Tiscali (formerly Homechoice) set top box, which for some reason Tiscali took 13 days to sort out.
I don’t watch nearly enough films, but my attention has been drawn to two animations recently. Both are free.
Firstly, the Blender project has brought out a new film (I wanted to embed it here but it breaks the page). It has a CC licence, and looks like an impressive bit of 3D animation (all the models and source files are also provided on the CD).
Secondly, there is the incredible new production from Paul Robertson: Kings of Power 4 Billion %. I assume this is public domain, but he is clearly is too cool to say anything about anything as boring as licensing, so I’m not sure. I’ve now watched it about … eighty times.
See also the wonderful anime geek flame war between the kuns and chans in the first thread on Robertson’s Livejournal page announcing the film. It’s Internet gold, I tell you.
For some reason I’ve been noticing a lot of greenwashing recently. At work we have plastic recycling bins along with receptacles for waste paper and cans. This is good because we get free bottles of water, juice and other modern comestibles. So, at least by recycling we can do something to offset the wanton destruction on the environment that these things bring. Incredibly though, I find myself pulling out three of four empty milk, drink and other plastic bottles from the general waste bin, and putting these into their correct place. Every day.
Are the people that throw plastic bottles into the general waste the same people that also print out everything they see on their screens? Some of the things I have seen by printers (uncollected) are mind blowing in both their pointlessness and sheer volume. At LBi all the printers doubled as shelves for mounds of unclaimed printouts. If it weren’t for the cleaners, we would have probably been able to cover them completely with this jetsam by the end of each week.
Expedia, however, practice one thing that is both convenient and green (as a side effect at least): “secure printing.” I’d not encountered this before I arrived, but everyone’s printer drivers default to this mode. When you send something to print, it is held by the printer itself in a queue shown on the console. Your print job awaits the input of your password before the printer actually prints it. This is convenient because it ensures your job is not lost inside somebody else’s run, or misplaced before you can get to the printer. It also removes the need pathetically to spam the office with “Please do not print to the printer in the next 10 mins because I need to do 80 copies of my report now.”
It is also of course green because it means the aforementioned print lunatics are unable to waste energy: the secure queue is automatically erased at the end of the day.
A friend of mine recently said they thought ID cards could be useful. They said they thought one day they might forget to take their passport to the airport or on the Eurostar. It struck me that I’d not blogged about my thoughts on this (and hey, what’s a blog for if it’s not for idle pontification?).
ID cards will no doubt be very useful – in the same way as DRM is useful, or restrictive EULA contracts are useful. What matters is the consequences of that usefulness.
Take one small example that I’m interested in: the fact that the Identity and Passport Service today has 3,800 employees. That’s 3,800 potential points of data leaks, mistakes, abuse, impersonation, blackmail and other chaos.
I ‘ve had a login on Plaxo for about two years now and have only received a couple of invites from people I know, but I’ve had a several in the last couple of months. Maybe it’ll be the next Facebook?
I won’t be there if Plaxo does explode though. Plaxo is so far my only OpenID casualty. Since trying to convert my account to using OpenID, I’m now in exile from the system. Previously, this wasn’t a problem, but today I had an invite from the mighty Nick Crascke. Since anyone who is anyone would jump at the chance to accept such an invitation, I naturally followed the invite link. But it hit an infinite loop on some OpenID request requesting something on Plaxo requesting something on myopenid.com.
A similar thing happened with and invite from Jon Curnow a few months ago. I tried mailing Plaxo. They replied with a solution to my OpenID woes. It seems I’ve got two duplicate accounts at the moment, one of which is my OpenID attached one, the other now orphaned in Plaxospace. Or something. But the fix sounded horrendously complicated so I thought better of it.
I suppose I could counter-invite all my invites… or something. Anyway, here’s the video (2.7Mb AVI) of what I’m getting. I should show it to Plaxo’s support I suppose…
At last, people are openly acknowledging that persona development, or at least the dogma that comes with it, is weird. I’ve been rude about Alan Cooper before, but this is another chance to stick the boot in.
I blame Cooper for coming up with the wonderful idea of personas. They’re great for summarising research. They help people – anyone really – get closer to design solutions when things get complicated. In my opinion, however, the problem space needs to be complex or personas are more trouble than they’re worth. Well, that’s one of their problems anyway (a bit like use cases really).
Having recently upgraded to Ubuntu Gutsy Gibbon, I see the system menu hasn’t changed. Other than a couple of minor tweaks to the contents, it’s the same as it was in Feisty Fawn.
With various digital media building up on my little hard drive, I thought I’d get one of those media streaming boxes so that I can watch or listen it all in my living room downstairs. TED talks, podcasts of various kinds, camcoder movies – ah lovely.
I knew video formats were going to be a bit problematic, but I had no real idea of the sheer jungle of codecs, containers, incompatabilities and various other weirdness that’s out there. It would be hard to imagine a more ridiculously arcane situation than we currently have with video. Here’s my experience with a Pinnacle ShowCenter 200 so far:
Regular readers will know that I had a free mobile phone last year, thanks to a 100% cashback deal. This year however, I’ve not been so lucky.
After hearing nothing from Phones 2 U Direct.Co.Uk Ltd after my first cashback claim in September, I served them a court order to get a response. They replied to the court, admitting they owed me the money. That was over three weeks ago, and I’ve still heard nothing. Now I see that they’ve gone under.
They will be served a judgement by default for non-payment, but it now doesn’t matter much. Oh well, I think I’ll write to their MD, a Mr David Ellis of Hartley, Longfield, Kent DA3 8EX, and send him a copy of a letter I have for Arun Sarin about the conduct of his company and why Vodafone should keep better tabs on their affiliates.
It’s good to talk.
Webtorque will be moving servers soon (maybe this week… maybe next). I’d be delighted if anyone actually notices, but we may be down for a day or so while I get the web server back up. There’s a chance I might delete everything in the process – indeed sometimes I want to do that anyway, but a sugary sentimentality prevents me.
Expedia makes a lot of sense. Having worked for about ten months on First Choice Holidays while at Wheel last year (although my work has yet to go live following their merger with TUI), I see travel as a suitably complex experience design challenge. Expedia is also a real online business. Not for me the clicks and mortar, or the pains of transformation to that.
Not since IPC and my involvement with Yachting and Boating World have I worked in-house though, so this will be a change. I feel sad to leave LBi though, and wish everyone there well.
I wonder if this was a co-incidence?
The two things that have most irked me about many devices I’ve owned is response time and shoddy UI. Usually, I assume there’s not much the manufacturer can do about response time, so I’m pretty forgiving on that point. But shoddy UI is another matter. Mobile phone UIs have of course been done to death on this point (although it’s fun to read this one), so I won’t harp on that – too much. However, I was recently pleased to discover a way out from bone-headed implementations or crass, commercially driven design. Free firmware – once beyond my powers of geek – is now well within it.
Last week I got a mail from somewhere announcing the launch of a new property website called zoopla.com, so I thought I’d have a look. It’s a pretty nifty residential property sales site: good web2.0 thinking going on, nicely executed. Whoever put it together knows their stuff.
But it has a few things I thought could do with improving, so as is my habit, I bunged them a mail with my thoughts. I got a reply thanking me, and that was that. Meanwhile, I continued to play with the site.
Yesterday, I arrived home to find they had sent me a Waitrose Wine giftset in the post, with a note from their CEO thanking me for my feedback!
(PS: Happy new year all!)
I’ve not worked on an FMCG site in ages, so I’m taking the liberty of plugging this one, which we did for Sony Computer Entertainment this year. SingStarGame.com went fully live in all territories last week.
I’m on there too if you look hard enough. It’s running at about 1,000 registrations a day right now so it might get rather interesting in a while. My favourite so far though is this guy. Also, while we’re on the trivia, the video files uploaded by users are transcoded to FLV on the fly by a service called Hey!Watch at 0.07€ a pop. Props to them.
Yahoo! has a “dashboard” to let you track the progress of the various candidates in the US presidential race (at http://news.yahoo.com/election/2008/dashboard). Since I’m currently working on a dashboard myself, I thought I’d have a go at improving it from the point of view of information design.
I used to think I had a handle on the state of spam and malware. I chuckled at the obfuscated spam content, marvelled at the botnets, and secretly admired the general ingenuity of those skript kidz and their r00tkits.
“Professional Paranoid” Peter Gutmann, of the Department of Computer Science in Auckland, lists a deluge of flat-out evil business models and techniques in use by spammers and online criminals. This assessment of the current (but fast-moving) state of the industry fairly leaves me quaking.
Is it me, or is this getting a bit silly?
Well, sort of. The recent
sale loss of my data by the Revenue prompted me to change my bank account this weekend. Not that I think I really needed to after the fiasco at HMRC, but I thought some rate tarting was in order.
Alliance & Leicester have two interesting things in their online banking interface: a “unique image and phrase combination” and a fake logout (no, really).
The former is quite interesting. You are given a picture to which you attach some phrase known only to you. When you’re shown that picture, you give them the phrase as part of the login process. I’m not sure how secure or otherwise this is, since the temptation to simply describe the image is very strong. However, as long as it’s used as an anti-phishing method (which it appears to be) then it’s rather nice. Would have preferred to have been given their public key for some 256-bit blowfish goodness, but hey. Who wants PKI when they can have a sand dune to look at?
The latter is a somewhat surprising bit of UI design. I finish my session and log out… but what’s this? I’m not logged out – I’m being sold to! Good job I wasn’t in an Internet cafe, because the first time this happened, I didn’t notice the message. I was so surprised, I’ve shot a video of it (1.1Mb ogg).
I see this news from France last week. It’s an interesting innovation in the copyfight, but it’ll be a flop. With margins already wafer-thin, ISPs will be reluctant to ban their customers, and those that do will be removing people who will be clever enough to get round the bans.
However, it’s measures like this that might eventually mean the Darknet moves off ISP-controlled networks. Keep an eye on wireless: Consume.net is dead, but others like it may well rise again. And this time, they’ll be encrypted…
Only just discovered Vimeo.com. I like the overall design very much. It’s pushing the the stereotypical “web 2.0″ conventions on rather well: desaturated colours, rounded corners, etc., but it’s very well thought out – everything is there for a reason. I also note some interesting things going on: no scroll bars (just up/down arrows), no “handles” for users – it’s Facebook-style real names.
Will Wikipedia survive the constant sniping its been getting about quality, style and everything else? In the last few weeks, I’ve observed (nay, been involved with) two issues relating to their conflict of interest policy. To save the blushes, I won’t divulge who was involved, but the first incident started when a PR operative at a medium-sized company decided that because a rival company had an entry in Wikipedia, they should have one too.
One of the things I like about Facebook is spotting odd coincidences. Here are two friends, one living in Tokyo, the other in London, neither of whom know each other from Adam – but their status messages make nice bookends.
With the advent of Thermo “some time next year” things are at last hotting up in the RIA design space.
Regular readers of this blog (if there are any such people) will know that I have been wondering for a long time in a somewhat Pooh-bearish way about the future of “The Designer” in the “The Development Process.”
While this is hardly a topic unique to this blog, my particular angle on it can be summed up by the following idea. Designers (by which I mean anyone who specifies a system that other people build) will get increasingly nowhere unless the tools they use to describe their designs work directly with the tools used to implement them.
Continue reading this entry »
When I’m murdered in my bed by a gang of bored teenagers, I’ll try to remember to blame the RIAA as I expire.
Some issues are too big to arrive at any useful perspective until you have thought and experienced a great many ideas relating to them. For a long while now, I have tried to fathom what it is about my concern, not to say alarm, about the increasingly draconian imposition of copyright law and the erosion of fair use that has come with it.
I am usually completely unsuccessful in hiding my glee at the demise of music publishers, and this post is no exception. I have been hoping for the last few years that what started as a trickle would become a flood. And now with Radiohead and even (gasp!) Madonna, it surely has.
I think the penny is dropping. If you are an artist, you now have a choice to become an artist and a business, or an artist and a slave.
I’ve been looking at my Facebook profile in the light of their recent decision to make members’ profile data indexable by Google and other search engines. Trying to make sense of what I thought about this, and about privacy in general, I found the works of Daniel J. Solove, associate professor of law at the George Washington University Law School. He specialises in privacy and its relation to information technology.
Looking at his list of publications, I thought I’d get a primer on his work by reading a short essay called “I’ve Got Nothing to Hide” and Other Misunderstandings of Privacy (240Kb PDF)
Anyone who’s interested in privacy issues needs to read this. I’ve always been frustrated by the “nothing to hide” argument, trotted out whenever somebody complains about privacy violations (I note it turned up in defence of CCTV cameras in a letter to Metro last week).
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I’ve been thinking about “info graphics” again, and what a tricky area this is. It’s doubly so because a large part of what I do for a living is information design.
There is essentially an “emperor’s new clothes” problem prevalent in the production of information graphics. To me, the vast majority of subjects that I see addressed by such graphics (in particular, complex ones) would be better expressed in words – either spoken or written.
I recently found a quote by William S. Cleveland, a scholar in the field of graphical representation of data. He sums up the background to the problem I’m wrestling with:
“When a graph is made, quantitative and categorical information is encoded by a display method. Then the information is visually decoded. This visual perception is a vital link. No matter how clever the choice of the information, and no matter how technologically impressive the encoding, a visualization fails if the decoding fails. Some display methods lead to efficient, accurate decoding, and others lead to inefficient, inaccurate decoding.”
– William S. Cleveland, The Elements of Graphing Data, Hobart Press, 1994, p. 1
I was in Spain last week, on the Vodafone ES network, and dialled a wrongly-constructed number. The call didn’t connect (just went dead, no ringing) and I got this message. That number at the bottom is the number I was calling, properly formatted. If the system knows how to format the number – why not just dial it and not pester me?
The notion of “service design” can’t come on these companies too soon if you ask me.
Eric Reiss mentioned that at conferences in the States you have pre-conference workshops, whereas in Europe you just have lots of drinking. At the start of Day Two of Euro IA – I’m feeling rather sleepy after the cumulative effects of the the pre-conference party, and all the tappas last night. Hope I can hold out for the rest of the proceedings today!
It’s been great to meet lots of people I’ve been corresponding with – and so many people with whom I’ve not but who know my name from my various rantings. So far, everyone’s been kind about me, which is nice – despite my hogging the mic on the floor on most sessions. I realise I abandoned my post somewhat at the poster session to talk to others about theirs, and take some of the 500+ photos that I’ve got to edit down when I get back…
So far my notes are full of things like sentiment analysis techniques (Peter Van Dijk), cognitive organisation of requirements (Wiebe & Confer) and the incredible amount of data that Yahoo! Spain crunches per week (Ricardo Baeza-Yates) among other things. Today there’s service design and cross-context IA and other stuff – but it’s a two-tracker so I can’t have all of it (and we leave early for the airport later this afternoon).
No doubt I’ll be expanding on some of these things in later posts (although I may do this on Stream since this is in fact an expensed trip) – there’s a lot to digest – and it’s all been top-flight stuff.
I was thinking about how much I like using OpenID. I’m registered with myopenid.com, who could do with ironing out some kinks in their user experience, but it’s good enough.
One thing struck me after reading Tomas Baekdal’s excellent blog post on the subject of privacy policies. I summarised this in my comment on his post, but to cut to the chase:
“… statement of intent is all very well, [but] the practical reality of the situation is that data leaks. No matter how much you “respect” the people that gave you their data, respect alone won’t stop you leaving 10,000 names and addresses on a laptop in the local KFC.
This is why the real battleground needs to shift to putting users in control of how much data they release – regardless of privacy policies.
I would like to see, for example, the introduction of revocable keys for personal data. Have my name and address, but only in a form encrypted to you, with a key I can revoke at any time.”
I’m very rarely inspired to write about anything. When I do, it’s usually in reaction to something from outside. It doesn’t come “from me” in the artistic sense. Admittedly, I don’t write much uplifting stuff though – it’s mostly boring. This post is different however because I don’t know where it came from.
I was going though some bookmarks today (I remember a time when I thought I’d never use a bookmark manager), and saw My Life in the Bush of Ghosts go by. This, you may recall, is the incredible album from 1981 that turned into an incredible re-issue in 2006 accompanied by the CC-licensing of two of its tracks, both in their original 24-track form. This to me was a combination of two great tastes that taste great together: music and copyleft.
I’d not been to the site since just after its launch in 2006, when it had about five or six remixes uploaded. Now it has masses, and they are all wonderful.
I once thought we had lost the ancient art of the remix – the fuel of all music from the stone age to jazz. From about the 1970′s we witnessed the onset of the copyright plague that incubated the flesh-eating virus of pap pop, SAW and disco (we had to fight the punk wars to stay free – never forget that). But sites like this remind me that I was wrong.
I like being wrong. In the end, it feels better than being right.
The female twist to Ofcom’s annual report today on the use of new media is interesting. One view of Internet use that’s always intensely annoyed me is that it’s a solitary medium best suited to male, sociopathic geeks. That may have been true of the web for a brief period between the decline of the dial-up BBS and the arrival of HTML 3.2, but with Usenet and the embers of the London dial-up scene in the mean time, my own online experience has always has been highly social. I assume this aspect of the web in it’s 2.0 incarnation is also one reason why the female audience now seems to be taking the ascendency in some areas.
I hope this will put paid to those who see being “on the Internet” as some kind of mindless activity akin to watching TV. May it make such an attitude seem as ridiculous as berating somebody for “reading books” or “having fun.”
Max Hole is President, Asia Pacific Region and Executive Vice-President, Marketing and A&R for Universal Music Group International. He has some soothing words for anyone who thinks the internets might be a bit worrying for music publishers.
When he’s using words like “… record companies … sign and encourage great music by great artists. This will never change”, you know they’re in trouble. At least, in trouble in the long term. One thing that’s true in business as in life is that nothing is forever. Mr Hole’s analysis of the situation for record companies seems to be based on the idea that nothing will, or really needs to, change for the music publishing industry. Musicians have no interest in business or marketing… consumers demand much more than just the music… pirates are sapping the ability to find talent… We’ve heard it all before. If you repeat it often enough, it might just make it true.
Hole completely fails to address what happens if, as seems at least likely, the making, discovery and consumption of music moves from the physical world of gigs and CDs to a virtual one, and along with that, whether the gatekeepers will see the fences come down.
My six year-old son went on a trip to the park today with his holiday playgroup. There were various activities there, and among them it seems the Met were hosting some kind of “meet the Police” event. Part of this appears to have involved his fingerprint being taken.
What the hell is this about? He describes it as being something the policemen did “for fun” – but I’m not laughing.
I don’t know (and I need to ask the teachers who were at the event) whether the police kept a record of this print, what was said about it, or whether anyone other than my son was asked about it. The fact that the “certificate” he received (which I found in his bag when he came back) is glaringly unsigned adds insult to injury. There’s no contact details, no reason, nothing on the back of the paper… nothing.
Talk about sleepwalking into a surveillance society. The police randomly fingerprinting six year-olds? You couldn’t make this up!
The UK government has rejected calls to extend the length of copyright on sound recordings beyond 50 years.
This is the first time any government in the history of the world has refused to extend copyright, and it’s great news. 50 years is of course far, far too long, but at least the madness of extending it has been averted for now. To quote Doctorow in the Boing Boing today:
“Extending copyright dooms nearly every author’s life’s work to obscurity and disappearance, in order to make a few more pennies for the tiny minority of millionaire artists like Cliff Richards (and billionaires like Paul McCartney).”
While Labour will have to do a lot more to make up for the Iraq war if they want me to actually vote for them, they get my approval on this outcome at least.
I submitted an idea for a talk at this year’s Euro IA in Barcelona a few weeks ago (just met the deadline). The anonymous review process has now taken place and the results are out: they’d like me to do it as a poster.
While I would have preferred a talk to be able to do it justice, I am of course grateful to have been accepted. So, it’s off to Barcelona in September with my rolled-up poster under my arm. Let’s see if anyone understands what they hell I’m on about there.
I’ve been told that comments aren’t working. I think this might be related to a relatively recent upgrade to WordPress that might have broken the theme I’m running (I’m hoping it’s not to do with the very low version of PHP the server’s running).
I’m going to see if I can fix this, but if you have been dying to tell me something, then jonathan at webtorque dot org will do you.
I’m not obsessed with tag clouds, really I’m not, but I think they are the single most useful, yet criminally misunderstood and mis-applied UI device out there. I’ve written about tag clouds before, but this time I’m turning up the heat.
Controversy time: writing about “best practice” for tag clouds in terms of what fonts to use and other minutiae is the hallmark of the usability nerd. The other hallmark is forgetting – in this case utterly – to consider context. Whether or not a tag cloud is useful at all is 100% down to the context it’s in. Everything else is as near as dammit to irrelevant. The fact that few things in information architecture are as clear cut as this is particularly damning here. The one thing you have to understand in user experience design is context.
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If you want to know what company directors think about how the government in this country works, look no further than this flabbergasting statement by Paul Birch of Revolver Records:
“I … think allowing indiscriminate criticism of the RIAA is inappropriate for a Government funded institution”
At least in terms of editorial integrity, if you are being funded by the government it should be case that it would be wholly appropriate – if not actually desirable – to criticise a private company!
Paul Birch is probably not alone in seeing the government as being simply a tool of corporate influence. This just shows how bad things have got – that people like him now need to make no secret of the fact that they expect governments to work exclusively for commercial interests. This is just staggering I think.
There was a flurry of interest in Microsoft’s Photosynth this week. I’m not sure why, since it’s been around for a while, and was one of the WPF/e showcases at Designertopia last year. The engine for Photosynth is Seadragon (acquired by Microsoft last year I think), explained here in more detail.
Photosynth (or at least it’s primary concept) comes alive when it’s pointed at Flickr. So I was at first mystified as to why the public demos of Photosynth all used photos taken by one person, but the video explains that they were not able to use a Flickr feed for legal reasons.
However, whether or not the photos used are heterogeneous, there is a problem I think. Spatially relating the images is of course very clever, but if we ignore this and look at what it’s like to use the interface, there is clearly a “keyhole” feeling to it. You are, at any one time, simply flicking though similar photos. Despite the occasional panorama that jumps out at you, it is far too easy to become disorientated (even with the homogeneous photos, so I assume even more with the heterogeneous ones). I thought at first that this may have been due to my unfamiliarity with the UI, but I’ve been playing with it quite a bit today, and I still feel as if I’m looking though the wrong end of a telescope while walking on a high-wire. Overall it mainly delivers the same experience as sifting though a stack of photos grouped by place.
There is, however, something of the Bladerunner here. The promise of discovering something hitherto unknown about a place (cf the example in the video using the poster of Notre Dame). It’s all quite intriguing, but I have my doubts about its actual utility.
I now realise that I hated the logo for the XXX Olympiad* because I was meant to hate it. Wolff Olins grabbed me by the throat, shoved me up against a wall and made me. At exactly the same time, they forced everyone else to take a stance on it too. Now the Sun has centre-spread hate pieces, 50,000 people sign petitions against it, and the London digerati pretend they loved it the minute they saw it. For god’s sake Wolff Olins – it’s only a logo! Why have you visited such pain upon us?
I have to admit I don’t really know if the logo is good or bad, or what a “good” logo would be anyway in this context. Good for what? Multichannel deployment? Recognition? Attracting the kids? The only thing we’re told is that it’s supposed to be doing the latter. I don’t know if anyone’s asked them, but I just wish it would all go away.
I’m with Ken Livingstone on sport: it bores bores me to tears. If people want to do it they can; I just resent been beaten over the head by it in this way.
* Ah, now I see why they aren’t using the official name this year!
The project I’ve been working on for the last ten months is now winding down for me, so I’m getting involved with some new stuff. One of these couldn’t be more different from the rather rigorous approaches I’ve been taking since last year. Having attended a “workshop” for this project recently, I can’t help feeling I’ll be firing off shots in the war against intelligence.
But perhaps that’s the rule, and not the exception. Certainly, looking at the vast majority of sites right now and their seemingly total disregard for considered design, it seems to be the case. I found a rather typical example of this today when I bought some SkypeOut minutes. It wasn’t until I’d chosen Visa credit card and submitted the payment for processing that I was told the method of payment also determines how long it takes for the minutes to be allocated to my account. Not only that, but they only gave me times for debit cards (about 15mins) and bank transfers (about 3 days). No mention of credit cards or PayPal. Don’t worry, I’ve mailed them my thoughts on this.
All this makes me even more impressed with Nokia. This article about Jan Chipchase’s world of contextual research is interesting. I know that mobile devices are a bit of a different kettle of fish to web sites, but it’s good to know that at least one company (the only company?) out there recognises the value of such research. I like the last observation “The question is how can we do our job as a large corporation and show people we interact with sufficient respect.”
Until yesterday, I’d not tried Any Questions Answered (AQA) – the old-school (as in not P2P) SMS-based answer service. For a mere £1, they will answer any question you have. I’d heard good things about them.
Their website allows you to ask one free question, so I did:
“Since 1950, how many people have been shot by the police in mainland Britain (excluding N Ireland) who were not later found to be innocent?”
Here’s an idea for a Euro IA submission I was thinking about (eh Barcelooona!) to fulfil one of my annual HR objectives: the one that says I need to ramp up my public profile to attain the status of European Experience Emperor.
Some prodding about seems to indicate that people do see this as a problem worth addressing, so I’ve finished filling out the submissions form today. Just got under the deadline too, which closes today. See what you think:
From time to time it’s fun to think things through using the “what/how analysis.” This can be summarised by the statement “One man’s ‘what?’ is another man’s ‘how?’” and it can be applied to lots of things in order to work out where you are in a set of processes and how, or whether, some things have a natural relationship or hierarchy to describe.
I’ve been trying to apply this technique to the process of persona development, because in particular this seems to me to cut the designer off at the point where they actually need to design the end product (the UI of the system in most cases). In short, I wanted to know whether performing a thought experiment like this would reveal whether modelling users necessarily supports the design of a better system for them or not.
When our grandchildren look back on the late and early 20th century – the dawn age of computing and the information revolution, they will see a company called Microsoft writ large across it. Just how large is difficult to grasp until you compare the profits that Microsoft makes from their nearly unchallenged monopoly.
Now compare these profits to the amount of innovation displayed by Microsoft in the marketplace. Who is this a problem for? I think it’s a problem for all of us because when I use technologies not produced by Microsoft I think of what might have been. What might computing and the information revolution be like today if we had had a competitive market in operating systems and software?
We will never know – but it’s interesting to wonder. Not least because Microsoft are now moving into areas like publishing.
Cultural issues and technology are subtle things so I may be barking up the wrong tree, but on my recent trip to Japan, I met some teenagers who told me that they didn’t know much about computers (I’d told them that I design web sites. They were not impressed).
Instead, they use their phones for almost everything. Why didn’t they use computers? The answer seemed to be that they didn’t need to, so had no interest in them. Computers are big, phones are small. You need training for computers – but everyone can use a phone, they said. This latter statement appears to be true. I was struck by the consistency of the physical interfaces of most people’s phones in Japan, even across vendors the key layouts are pretty much the same, and I assume the virtual interfaces are therefore similar too. Why shouldn’t they be when content is king and the network operators business models are stable? Adults (sometimes even quite old ones) talked about their phones in the same way as quite young people in the West do, but not in terms of the features – they cared about the content.
I sometimes wonder if my skill set is too web-based, too classically client-server and desktop orientated. For all I know, a wave of mobile usage scenarios that I can barely guess at is going to break over my little world and obliterate it. How long can I chuckle over what I see as the risible user experience of contemporary mobile comms in the West and its utter failure – so far – to engage people?
There are some posts that no real blog can be complete without, and that is some opinion about Linux. I’ve been using Ubuntu for over a year now and it occurs to me that I should write up something on it. Not that anyone’s asked, but then that’s what blogging is all about really isn’t it?
I switched from Windows to Ubuntu for no reason other than I wanted to see what it was like. I kept my Windows install in place on a dual-boot just in case, but mainly because I need access to Windows from time to time in order to work from home. Since installing Ubuntu, I’ve experimented with OpenSuSE and Kubuntu for a few months, but went back to Ubuntu when the Edgy release came out. I have a two year old Dell Dimension 5100, upgraded with an NVidia 7300GT video card.
There are too many methods of designing digital media. We currently have “agile” (hip, groovy) at one end and “waterfall” (a term of abuse) at the other. Each of our projects at LBi inhabits a space somewhere in between these two extremes at any one time – although because we’re an agency it’s mostly just different takes on waterfall. There have recently been some laudable attempts to be hip and groovy, although I’ve not yet had the pleasure of that myself.
From time to time my department (now close to fifty people I think) needs to vent a bit of excess energy (or hot air) in the form of periodic email discussions about industry tends, methods and related stuff. Some of this comes out on Stream, but mostly it’s by internal email. Today was a good example. Dan Saffer has written an article called Research Is a Method, Not a Methodology. This was duly discussed in fairly measured terms as Saffer makes some interesting points.
But then, I cracked.
I will not be buying shares in Joost any time soon. This is not because they don’t have a good product – having been on their beta testing swarm for the last few months, I think it’s quite nice really. The trouble is, according to the Guardian they will be getting their content from media owners based on a lie. The lie is as follows:
“… Joost boasts a secure, efficient, piracy-proof internet platform, and is guaranteeing copyright protection for content owners and creators.”
What a wonderful example of hubris: DRM will preserve the sanctity of copyright for the owners of films and videos and they can use the net as just another distribution channel. Phew! Thank god for Joost!
Unfortunately though, that won’t happen. It takes approximately 4 minutes for cracked versions of music from the iTunes store to appear on the P2P networks (according to Big Champagne). What makes Joost – or more accurately their investors – think that won’t happen to them?
I suppose the Graun can’t get it right every time, but let’s make this the subject of experiment. Give Joost the benefit of the doubt, put them up against Cory Doctorow‘s assertion:
“I believe that we live in an era where anything that can be expressed as bits will be. I believe that bits exist to be copied. Therefore, I believe that any business-model that depends on your bits not being copied is just dumb, and that lawmakers who try to prop these up are like governments that sink fortunes into protecting people who insist on living on the sides of active volcanoes.”
Joost are pitching their tent right now. Let’s see how long they last.
I was going through some stuff at the weekend, and found a CD I bought in the Los Angeles from a shop in Melrose several years ago. Fans of Julian Cope will of course spot why it found its way into the bargain bin with a hole punched through the barcode.
If you’re not a fan, the clue is that the back cover art is supposed to say “That’ll be the deicide” (a typical Copeism, like “floored genius” and “Jehovakill” – the name of the album itself). I bet somebody was pretty furious at the time. I wonder how many they pressed before the plant was told to stop?
I took out one of those incredibly dodgy-looking “100% cashback” mobile phone deals last year. Much to my surprise – it seems to have worked. £35 a month for a 12-month T-Mobile contract with 200 free any time/any network minutes per month. The handset was free too – a K700i.
I didn’t go over my 200 minute limit, but did spend some money on texts. I think I ended up spending maybe £20 over the year (a couple of mistaken calls to 0800 numbers I think too). I also spent £12 on special delivery postage costs for the cashback claims. The deal was from The Mobile Outlet, who tried to refuse my initial claim after six months on the grounds that I’d not complied with their contract terms. This seems to have been a mix-up though, and a couple of weeks later I get a cheque for £192. Last week, I got the other one for the remaining six.
Now I’m doing it again, this time with Phones 2U on a K750i handset with Vodafone (500 minutes, 200 texts).
As long as these deals are around, I’m not going to use PAYG again and that’s for sure! I wonder how much they make out me?
So the BBC is now the latest broadcaster to sign a deal with the force that is YouTube.
Right now, the Beeb (and CBS, NBC and Fox) are all saying that YouTube is a “promotional vehicle” for them. Nothing to do with their core programming or anything like that. OK, and what about all those naughty uploads that were on YouTube before the agreement? “We don’t want to be overzealous, a lot of the material on YouTube is good promotional content for us.” So, if you can’t beat ‘em…
Mind you, I’ve not watched a full-length programme on line yet but I’m sure in a couple of years I will have done. Hell, in a couple of years I might not even have a telly, preferring instead to stream YouTube (or Democracy Player, or Joost or whatever) to a screen attached to my PC. I know the deathknell has been sounded many times for the Beeb before, but under those circumstances – how does a licence fee fit in?
I like this video for a number of reasons. It’s text speaking about text speaking about content, and has no aural commentary. It uses real imagery yet is figurative; it connects the edge of an arcane concept (hypertext markup) to the edge of some very big issues (love, communication and copyright) yet makes this connection clear in just a couple of minutes. It’s produced by an academic and appears on YouTube – it’s about Web 2.0…
But most of all I think it sums up why I’m interested in the Internet, and why I’ve always been. Whenever I encounter stuff like this I repeat the words that I saw on a sig on a random email on a random BBS on the end of a random 9600-baud dial-up somewhere in London in 1993:
“Death to the communications monopolies! May ten thousand autonomous systems bloom!”
I like Flickr more every time I go there. I like it so much I’m now paying for it just as soon as my PayPal echeque clears. As a rule I pay for nothing in life if I can possibly help it. This alone is a measure that they are doing the right thing.
And here’s one reason I like them even more. Today, in their news announcements, they said this:
” In our ongoing efforts to Make Flickr BetterTM, we’re introducing two additional limits: the new maximum number of contacts is 3,000 contacts (good luck with that), and each photo on Flickr can have a maximum of 75 tags.
We love your freedom, but, in this particular case, limiting these things will actually improve the system performance, making pages load faster across the site for everyone and cut out some unwelcome spammy behaviors. Both of these new limits apply equally to free and pro account members.”
This is the right way of doing system limits in my opinion. Far too often I am asked by developers when designing a system to impose some arbitrary limit on things like input fields or address book entries or whatever. Not only am I extremely reluctant to put a cramp on my users’ style (if you want to attach a 200Mb file to a blog post, you should be able to as long as it’s done right), but I am hardly ever given any convincing argument as to why such limits need to be imposed from a technical point of view. So I just refuse, and they think I’m insane.
Far better in my view – and obviously in Flickr’s – to eschew limits, or perhaps impose extremely high ones, and then modify these at a later date as (or if) the need arises. This of course implies some system architectural thinking in advance, but anyone I work with should be capable of that…
Although quite deserted (it’s a Saturday night after all – they’ll be at home looking at their KPIs), it’s all very groovy, as I’ve said.
I’d better stop now because for all I know we’ll be merging with them in a few months time and I’ll have to be nice to them all…
Having taken this photo while waiting for our kid to chomp through a McDonald’s Kids Meal at new year (mea culpa – but it’s the winging, really), I’ve just noticed another frankly amazing example of a nutritional content “explanation.” This time, it’s on the cardboard sleeve of a pot of Sainsbury’s Cornish clotted cream (again, don’t ask). Here is a pack shot, and here is a close-up of what Sainsbury’s are calling the “Wheel of Heath” printed in the top right corner.
Because the Wheel is a pie chart, it would seem reasonable to assume it shows the proportions of each nutritional element in relation to a whole. However, quite what whole is not immediately clear. Perhaps it might even allow you to compare the amount of fat and other things you might get from a portion cream compared to, say, a ready meal or a bar of choccie displaying the same style of chart. But again, that too seems doubtful on further inspection. So what does is show?
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Most people don’t know that under UK law, it is currently illegal to copy music from (say) a CD you have bought, to your own MP3 or other music player. As a result of a petition to Downing Street organised the Open Rights Group, the government has responded positively to the suggestion that we should perhaps not be thrown in prison for making copies of stuff that we own.
“As you may be aware, in December 2005 the Chancellor, Gordon Brown, announced that there would be a review of the intellectual property framework in the UK, led by Andrew Gowers.
The findings of this review have now been published and recommend the introduction of a private copying exception for the purposes of format shifting. This would allow individuals to copy music which they have legally bought on compact disc onto an MP3 player without infringing copyright.
The Government welcomes this recommendation and is currently considering how such an exception should be created in UK law.”
Unfortunately, this is only a small victory in the face of far worse restrictions being imposed, or attempting to be imposed, upon the listeners of music, the readers of books, the viewers of films, television and indeed the consumers of all media. Time shout “Protect your bits! Support ORG!“
I don’t often travel on the tubes, but this must confuse the hell out of tourists! I wonder why they did it like this? Seems to be the case all along the line – well, as far as Camden anyway I think.
Just posted this to Sig-IA in reply to somebody wanting some examples of good tag clouds (see also my earlier venture). I’m sure the following will be wonderfully arcane in about 10 years time.
I was looking at movietally.com the other day. While it’s not exactly a shining example of good design overall, the use of the tag cloud struck me as particularly good when applied to the movie pages.
It being near the end of the year, I find myself in retrospective mode, so I’ve got an excuse not be very topical in reviewing Scan This Book! by Kevin Kelly of the New York Times, written back in May this year. I’ve just finished reading it (it’s that long – doesn’t the NYT have editors?) and I can’t resist a pop.
Kelly says some interesting things about the future of digitised books. For example:
“Turning inked letters into electronic dots that can be read on a screen is simply the first essential step in creating this new library. The real magic will come in the second act, as each word in each book is cross-linked, clustered, cited, extracted, indexed, analyzed, annotated, remixed, reassembled and woven deeper into the culture than ever before.”
I like to think of myself as a contrarian (well, until it becomes uncomfortable), and there’s something about this site that tickles my contrarian fancies. Timeshifting, PVR-fuelled, 24-hour living is all the rage, and this is of course tearing society apart as we know it, obviously. But nobody, until now, has had the courage to explore that grandest of old media devices – the schedule.
Schedules bring back memories of coal-blackened miners racing home from t’pit at the same time as stockbrokers and museum curators around Britain, all bursting through their front doors just in time to kiss the wife, gab a cuppa and jump onto the sofa as the theme tune to Top of the Pops bursts from the oak-laminated box by the fireplace. Ahh, Bisto.
I’ve recently been using StumbleUpon more, and although it’s fun, it’s not as fun as putting interesting strings into Google to see what turns up. For example, using this:
“parent directory ” MP3 -xxx -html -htm -php -shtml -opendivx -md5 -md5sums
Brings up all sorts of interesting stuff.
I’ve been reading 37 Signals’s book Getting Real on line. This caused a bit of stir when it came out as it self-consciously throws out the rule book(s) on application development and looks firmly towards the new dawn of Web 2.0, and (sort of) in the direction of an extreme “agile” methodology. All the rage.
I have no doubt that if I were them, I would do things much as they describe. Don’t document – just start building. Don’t have meetings – just create stuff you can talk about. Don’t listen to users first, listen to yourself, then listen to users when they’re using your prototypes. The application is never finished; iterate, improve and re-factor. And so on.
But I’m not them, and my circumstances could hardly be more different. While I have designed a system using the methods they describe (a project that had no budget and no official status), reading Getting Real is like looking at a documentary on some strange aquatic species. If I seriously tried to implement even half what they advocate then I’m confident it would be as much use to me as living with turtles. To be fair, they address my boring old objections in their introduction, although I think they’re overreaching themselves when they say that Microsoft is “getting real” – even 37 Signals won’t make pigs fly.
I don’t read the Guardian much these days, but I’ve always known it as a broadsheet with a sense of humour. Their printing today of this article, “written” by Mick Hucknall, and the inevitable comments about it on line, must be one of the funniest online occurrences this year.
Hucknall (oh OK, it’s some music industry lawyer, but let’s just imagine) inexplicably steps into the copyfight on the side of “socialism” and then plays Alice in a Wonderland of inverted logic. Some highlights include:
“Copyright’s democratising effect is seen most clearly in the music business.”
“Far from obstructing this exchange of inspiration, copyright facilitates sampling, …”
“Allowing valuable sound recordings to pass into the public domain does not create a public asset: it represents a massive destruction of UK wealth…”
“The benefits of extending the copyright term will last a long time. “
This is clearly the voice of somebody who has (to use the analogy coined by Cory Doctorow) pitched his tent on the side of a volcano, and is now asking us to rescue him at our own expense. His audience are not amused.
I could go on, but I’m sure you’ll be relieved to know that I’m not. Instead, I highly recommend you read the comments to the article. Choose your favourite riposte because, as one commenter puts it, “Hegemony isn’t a word used a lot in Denton.”
It’s not long now until 3 starts selling its X-Series in the UK. Hidden among the usual bundling and partnerships fluff (eBay, Skype, etc.) is a rather quiet, yet potentially cataclysmic feature: X-Series will have flat-rate pricing.
So, after the glorious £4.3 billion they spent on their 3G license and the completely predictable failure of picture messaging and video calls after that; the lying to the City about their churn, and having to rely on voice and text rates just to keep afloat – it’s finally come this. The one thing that anyone who has ever used a mobile handset to access the net could have told them from the day they hit the market: un-metered charging.
All we need now is to know how much it’s going to be.
One of the sites I read rather a lot is Boing Boing. Some over-enthusiastic web filtering software (and possibly some oppressive regimes) classifies Boing Boing as an undesirable site and blocks it. So, I’ve installed the Distributed Boing Boing proxy on this website.
The URL for the proxy is http://www.webtorque.org/dbb.php
Now might also be a good time to mention the fact that I installed a Tor server here as well a few months ago. Call me a card-carrying cyber information liberator! The node is called Doormouse.
I’ve been meaning to record my thoughts about seeing Christian Lindholm, head of Yahoo! Mobile (and former Director of Multimedia Applications for the Nokia Ventures) talking about “Mobile Usability” at the Neilsen Norman Group’s User Experience 2006 in London a couple of week ago.
Firstly, let me state that I’m not exactly a mobile phone freak, but I do use the things quite a lot. My experience with most of them has been that usability is generally very poor. So I was interested to see Lindholm speak.
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10 Downing Street, in conjunction with mySociety, have recently launched an on-line petition system where citizens can collect signatures for issues with which to petition the government.
If you haven’t already, I strongly encourage you to lend your support to petition set up by Suw Charman of the Open Rights Group:
“Thousands of people own MP3 players which they have filled with copies of CDs that they have legally purchased, yet making this copy is itself illegal. Copyright law is out of step with this common behaviour which is seen by the majority as morally and ethically acceptable. The law should be changed to reflect new, fair uses of copyrighted materials.”
You may also wish to support this cause as well.
This graphic “explaining” what the BBC’s honeypot might have been employed to do had it been hijacked (which I assume it wasn’t – how boring) is all but pointless.
While rather an extreme example, I think it highlights rather well what I’ve realised recently is the biggest single problem I have with graphical representations of things like this: relevance. For example, how relevant, if at all, are the pictures of “Net routers” in order to understand that a honeypot might be used to send spam? Do you need to understand what the arrows mean? If so, why are they all running from the honeypot through the “network” to the list of “possible uses”? What is the relevance of the “Wider Internet” and the “The Internet” and so on? Bad graphics are characterised by either missing out concepts or larding them with irrelevant ones. This seems to be an example of the latter type.
I sometimes think I’m the only person who struggles with this issue when confronted with graphics that are supposed to “explain” even moderately complex things. In this particular case, I would say that in order to do the same job as the graphic, you could use at most three lines of text for complete clarity.
I’m only barely aware of this meme, but it’s bubbling up from here, apparently.
I’ve been at User Experience 2006 (London). Don Norman looks even more like Capt. Birdseye than normal, but he had some good things to say along with bashing Microsoft and spending rather too long talking about cars. A good day out I think – and one that also might need to see me revise my attitude to Alan Cooper.
As prophesied, the roll-out of IE7 via Windows Update started today, and as a “High Priority” update no less. Webmasters everywhere now need to be afraid. Well, afraid of those running legitimate copies of Windows, since the wording on the download mentions that it’s for those with “genuine installations” – so WGA will prevent the bewarezed from downloading it, I assume. Future IE6 users – by their browser version ye shall know them…
Microsoft Internet Explorer 6 was released in August 2001. This week, one of the biggest and most damaging private monopolies in human history relented, and fully five years after, we now have their MSIE 7. I installed it today.
Coincidentally, a couple of days before I heard that the 7 was out, I happend to read an interview with Jakob Nielsen (Interaction Design, Reece, Rogers and Sharp, 2002) in which he says:
“My prediction has been that Explorer Version 8 will be the first good web browser and that is still my prediction, but there are still a few versions to come before we reach that level.”
Given that Explorer Version 6 had shipped the year before, my powers of higher mathematics reveal to me that we now have approximately one more version to go. But I could be wrong.
I’ve become a bit of a tag cloud hawk recently, looking for examples of their use and what I think is abuse, or just plain old misunderstanding.
My definition of a useful tag cloud is something that allows you to get a feel for the “mood” of the information tagged on a site. On the web, it’s traditionally been hard to communicate this in any other way apart from using numbers (for example with faceted navigation) or worse, plain old lists.
So I quite like this application on Movietally (a site set up by a 14-year old, apparently – that’s pretty Web 2.0 if you ask me…). If I’ve never heard of the film, I can get a good feel for what to expect from it in about 0.5 seconds. Great for people like me with a gnat-like attention span. Compare the summary with the cloud – which would you choose?
But other times it’s just, well, wrong. Like Yahoo! Tech‘s home page. What the hell is that tag cloud doing? Slap bang in prime screen position too. Yahoo! Tech is basically an ecommerce site with reviews. The help text tells you “The more popular a product type is, the larger its word.” So, I’m looking to buy a monitor – what does the tag cloud tell me? That I should in fact want a laptop? It maketh no sense. The fact that they feel the need to have to explain the tag cloud is also an indication that they have not much of a clue about the context of their own site.
But then I’ve always thought Yahoo! were muppets – easy targets. Here’s a new example from a hitherto unknown (to me) outfit: Collectivex.com. Have a look at that cloud. Looks nice, doesn’t it? Go ahead, click on something.
Gotcha! It’s fake. Still, have to admire them for effort – lets hope for their sake their VCs don’t click through too!
When designing an e-commerce site, it’s hard to avoid the payment form. For an industry barely a decade old, the payment page has a powerful mystique – associated as it is with high technology like i-frames, fraud, mysterious loss of life savings, and alien invasion.
I was thinking about this last week after reviewing some work that the mighty Ash Gupta, interaction designer of repute, had done for us last month. His design eschewed the traditional card-type drop down that seemingly all credit card forms have. He mentioned in the annotations that the system would simply detect the card type from the Bank Identification Number (BIN) – the first four digits of the number on the card. I thought this was an interesting innovation. One less form element to bother with and one less thing to go wrong – particularly as I know that you can quite happily choose a Visa credit card from the drop down on most forms only to supply the number of your Visa debit card instead. The payment fails on the round trip to the server, of course.
So I decided to see what other designers of The Union (as the newly-formed LBi International has chosen to describe itself recently) thought about the matter.
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He’s gone for the irony hat trick…!
Boingboing reports on this article is about a man who has asked his daughter’s school to take Fahrenheit 451 off the curriculum because of its use of “bad language” and (for extra irony points) smoking, amongst other things. The incident is wonderful not least for the fact that he chose to lodge the complaint last week – which just happend to be the American Library’s Banned Books Week as well!
I checked to see whether Fahrenheit 451 had itself been a banned book in the past, but sadly not. Perhaps if he belonged to a religious or ethnic minority he could have claimed the Guinness Book entry for “most ironic attempt at censorship” – a record currently held by Jackson County, Florida for their attempt in 1981 to ban George Orwell’s 1984 due to it being “pro-communist.”
On second thoughts, that’s not actually ironic so much as plain stupid.
I’d hate to be responsible for a website like World Usability Day, but since I’m not – I can’t resist a cheap shot.
Webtorque has gone Pink for National Breast Cancer Awareness Month.
I know it’s American, but breasts know no frontiers.
I’m sure there’s a wittier subject line for this, but it’s hardly worth the effort.
The project I’m currently working on has some “wizzy” interactivity planned, and verges on being a proper “rich Internet application” sometimes. As mentioned here before though, people like me working in the stultifying confines of a web development agency are sometimes wary of RIAs because there’s no accepted method of communicating their design to the Mongolian hoards. Getting beyond the conceptual stage of describing even mildly complex “rich” interactions is also hard.
However, a glimmer of hope came may way when we hired Ash Gupta (the famous interaction designer and UML guru) to cover for some of the team over the holiday season. Ash got to work on some thorny problems, and suggested we try some state transition diagramming.
Blogging from Flickr – I am so Web 2.0! Not sure why I’d want to blog many photos on Flickr, but you never know. Another benefit of moving to WordPress though: at least I can.
Assuming it works – which, if you’re seeing this – it has!
I’m a bit late with this, but last weekend’s Slashdot discussion of this article on the ZDnet blog was interesting, if somewhat awe-inspiring in so far as some of the opinions expressed about designers (and the software development process in general) were breathtaking stupid.
Ever since I got preview of Expression and the wonders of XAML last year, I’ve been wondering about the effect of elevating UI design to the same (at least practical) level as writing executable code. I have to say that I’m rather mystified as to why so few – indeed apparently none – of my profession are running around screaming about it in some way or other. The ZDNet article put it pretty clearly I thought:
Just as the RIA has blurred the line between the web and the desktop, it is doing the same to the line between designers and developers
I’ve been keeping half an eye on Slashdot’s tagging beta since they gave me access to it a few months ago. Despite reading the explanation, I’m rather unsure as to where it’s going to go:
(Good opportunity for me to try this new image-popping WordPress plugin…)
Golly – it’s about time I wrote down something about user experience design, seeing as this is what this blog is suppose to be about.
I’ve been doing some work for a site re-design, starting with user testing 24 people over two weeks. We asked them (a wide demographic) to use some currently live sites to see how they got on with them. Some people tested the client’s current site, others one of their competitors. There was only one task in the half hour or so we gave them to do this: order a product. We also showed them a couple of Web 2.0-style funky Ajax interfaces to see how they got on with things like dynamic search and asynchronous interactions – for that is what is what we are planning to do for the redesign.
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Microsoft’s “fastest patch ever” is interesting:
If you really want to see Microsoft scramble to patch a hole in its software, don’t look to vulnerabilities that impact countless Internet Explorer users or give intruders control of thousands of Windows machines. Just crack Redmond’s DRM.
One of the more stunning conversations I’ve ever had with a work colleague about the software we use went along the following lines once:
Me: “Aaargh! Word’s so buggy, either that or so complex, this feels like a bug…! I hate Microsoft software!”
Them: “Well, if they weren’t the best, they wouldn’t be top of the heap, now would they?”
Me: “What? Are you nuts??”
Them: “No – I’m serious. Microsoft make the best software because that’s what everyone uses.”